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A modern AI-powered omnichannel platform
Remove the friction of fragmented channels. Unify conversations in one omnichannel inbox and deliver stellar support across email, chat, voice, WhatsApp, and more from a single intuitive workspace.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Smart omnichannel inbox, with AI built in
Plus everything your omnichannel inbox needs
How modern teams run support with an AI-powered omnichannel inbox
50% faster response times
“Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.”
Wes Gibson
Revenue Operations Manager
114 hours saved
“Hiver gave us structure from day one. We went from duplicate replies and scattered tools to a single system everyone could trust.”
William Ellick
IT & Support Manager
30% faster responses
“Managing high-volume client communication without structure was our biggest bottleneck. We needed a system that brought order, accountability, and confidence back into our process.”
James Ribera
Director of Account Management
65% faster resolution
“With Hiver, our team now operates more seamlessly, leading to less internal back-and-forth. This has improved our accuracy and speed in processing vendor payments, ensuring we stay on top of them effectively”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
Everything beyond your omnichannel inbox
Frequently Asked
Questions
Can we manage email, chat, and social messages in one inbox?
Yes. Hiver’s cloud-based omnichannel solution brings together conversations from email, live chat, WhatsApp, voice, and social channels into one unified workspace. Your team no longer needs to switch between siloed tools to track or respond. Every interaction lives in one place with consistent ownership and workflow support.
How does your omnichannel inbox prevent duplicate replies from agents?
Hiver includes built-in collaboration protections like real-time collision detection. When multiple agents are viewing or responding to the same conversation, Hiver alerts them so only one final response goes out. This, combined with shared drafts and internal notes, eliminates overlaps and conflicting replies across channels.
Does it include routing, tagging, and automation for high-volume support?
Yes. Hiver supports automated routing and tagging based on keywords, customers, queues, and availability. You can create workflows that assign, prioritize, and escalate work automatically, reducing manual sorting and ensuring high-volume inquiries are handled efficiently.
Can managers monitor performance across all channels?
Absolutely. Hiver’s analytics give managers visibility into response times, resolution times, SLAs, workload distribution, and CSAT across every channel in your omnichannel inbox. This unified view makes it easy to spot bottlenecks and coach for better performance using real data.
What integrations are available for omnichannel workflows?
Hiver connects with a broad set of tools your business already uses. Out-of-the-box integrations include CRM systems (like Salesforce and HubSpot), billing/ERP systems (like NetSuite), ecommerce platforms (like Shopify), and work tools (like Jira and Asana). Hiver also offers open APIs and Zapier support so you can extend workflows to custom systems and automate actions based on conversation changes.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Power every channel with an AI-powered omnichannel inbox.
Unlimited users on Free plan ✦ No credit card needed
