The agentic omnichannel
customer service platform
Manage customer conversations across email, chat, Slack, voice, SMS, and more from one platform. Keep context connected across channels, while AI resolves requests end to end.
All your customers. All your channels. One queue.
Bring every customer conversation into one queue, whether it starts over email, chat, Slack, voice, WhatsApp, or another channel.
Manage shared inboxes like support@ or info@.
Slack
Manage customer requests from shared Slack channels.
Customer Portal
A branded portal to raise and track requests.
Web Forms
Embed forms that route requests straight to your queue.
Live Chat
Bring AI-powered chat to your website or app.
Voice
Make and receive calls in Hiver’s native phone channel.
Help Center
A home for customers to find answers fast.
Manage WhatsApp requests and groups in one place.
Channels, Context, AI, and analytics. All in one place.
Every channel, one queue. Full customer context.
Route requests from email, chat, Slack, voice, and more into one queue. The same routing rules, SLAs, tags, and workflows apply across channels, with context from connected systems visible inside every request.
Conversations move. Context stays.
A customer might start on chat, follow up by phone, and finish over email. Hiver keeps the conversation history together across channels, so your team always knows what happened before.
Resolve requests with AI across every channel
AI Agents use your knowledge, customer context, and connected systems to resolve multi-step requests end to end, no matter where the conversation starts. Copilot helps your team triage, draft replies, and take action when human judgment is needed.
One view of performance, across every channel.
Track response times, SLAs, CSAT, resolution, and conversation volume across channels from one dashboard. Compare performance without stitching reports together from separate tools.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. Can we manage email, chat, and social messages in one inbox?
Yes. Hiver brings conversations from email, live chat, WhatsApp, voice, social, Slack, and other channels into one workspace. Ownership, workflows, conversation history, and customer context stay connected as requests move between channels.
2. How does Hiver prevent duplicate replies?
Hiver shows when another teammate is viewing or replying to the same conversation, helping prevent overlapping responses. Shared drafts, internal notes, and clear ownership also keep teams coordinated across channels.
3. Does it include routing, tagging, and automation for high-volume support?
Yes. Route, tag, prioritize, assign, and escalate requests automatically based on customer, intent, queue, availability, or other conditions. The same workflows can apply across channels, so teams do not have to manage separate rules for every inbox.
4. Can managers monitor performance across all channels?
Yes. Track response and resolution times, SLAs, workload, CSAT, and volume across every channel from one analytics view. Managers can compare performance, spot bottlenecks, and understand where work is building up.
5. What integrations are available for omnichannel workflows?
Connect Hiver with systems like Salesforce, HubSpot, NetSuite, Shopify, Jira, and Asana. Bring customer and account context into the conversation, then use that data to trigger workflows and actions without making your team switch between systems.
