We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
We typically aim to respond within 4 business hours. With Hiver, I always know if we’re handling incoming customer queries efficiently.
We found Zendesk to be clunky. Hiver is very convenient. We regularly meet SLAs and no longer need to switch accounts to manage emails.