We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

We typically aim to respond within 4 business hours. With Hiver, I always know if we’re handling incoming customer queries efficiently.

Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel and does away with the complexities of a ticketing system.