Choose the best plan to scale your customer service

14-day free trial | No credit card required

Lite

$ 12

/user/month

All the essential tools for getting started with customer service

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  • Unlimited Shared Inboxes
  • Add upto 5 Users
  • Unlimited Tags
  • Unlimited Email Templates
  • Shared Drafts
  • Email Notes
  • Collision Alerts
  • Permalinks
  • Default Access Control tooltip
    Includes 2 Default Roles
  • iOS & Android Mobile Apps
  • 24x7 Chat & Email Support
View details

Growth

$ 24

/user/month

Automations and analytics to boost customer service efficiency

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  • Everything in Lite and
  • Unlimited Views
  • Unlimited Automations
  • Auto-responder
  • Basic Analytics tooltip
    Includes Conversation Reports and a Reporting Window of upto 3 Months
  • Slack & Zapier Connectors
View details

Most popular

Pro

$ 37

/user/month

SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service

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  • Everything in Growth and
  • SLA & Business Hours
  • CSAT
  • Advanced Access Control tooltip
    Includes 4 User Roles
  • Advanced Analytics tooltip
    Includes User Reports, Tag Reports and a Reporting Window of upto 6 Months
  • Scheduled Data Exports
  • Dedicated Success Manager
View details

Elite

$ 57

/user/month

Custom access control, round robin assignment, and uptime SLA for delivering customer delight

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Over 50 seats?
Contact us for a custom quote

  • Everything in Pro and
  • Round Robin Assignment
  • Custom Access Control
  • Custom Reports
  • Priority Support
  • Call-back Support
  • Uptime SLA
View details

Want to know more?

Still not sure about which plan works for you? Check out the full plan breakdown

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You're in great company

The best in the business trust Hiver to deliver
great customer experience

We ❤️ non-profits

If you’re a non-profit organization, get in touch
with us for a discounted quote

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Hiver leads
the way in security

We are obsessed with keeping your data safe. Hiver is the only
customer service solution that does not store your emails

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EU - US Privacy Shield

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ISO 27001 Certified

Loved by G Suite customers across 30+ countries

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Frequently Asked Questions

How does the 14-day free trial work? Drop Down

When you sign up, you instantly get access to our Elite plan for 14 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

What happens at the end of my trial period?Drop Down

If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.

How do I import my existing emails
to my Hiver shared inbox?Drop Down

If you’d like your emails to be imported to your Hiver shared inbox, please write to us on [email protected] and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.

Which features can I use during the trial?Drop Down

You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.

Do I need a credit card to sign up?Drop Down

No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.

Do I need to pay for all the users in
my G Suite account?Drop Down

No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your G Suite account, you can easily add them to Hiver.

Still have more questions?

Check our complete FAQ page

Join the 7000+ teams that are using Hiver to deliver a great customer experience

Request a Demo