Skip to content
Privacy Policy
Hiver, Inc. Global Privacy Policy
Last Updated: 26th September, 2025
1. License
1.1 Hiver, Inc. (“Hiver” or “We” and related connotations) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) details our commitment to protecting the privacy of individuals who visit our website (https://hiverhq.com/) (“Website Visitors”), as well as users of our services (“Subscribers”).
1.2 This Policy describes how Hiver collects, uses, shares, and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information and how you can access and update this information.
1.3 If you have any questions or complaints regarding our Policy or practices, please get in touch at support@hiverhq.com.
1.4 Website Visitors and Subscribers are collectively and individually referred to as “you” (and related connotations).
2. Scope of This Policy
2.1 This Policy applies to the information that we obtain through your use of our Services or when you otherwise interact with Hiver.
2.2 Sub-Contractor(s): Shall mean data processors and sub-processors, as listed at https://hiverhq.com/third-party-subprocessors.
2.3 Services includes our:
2.3.1 Websites: Hiver’s websites, including but not limited to hiverhq.com, https://help.hiverhq.com, https://status.hiverhq.com, and any related sub-domains and pages.
2.3.2 SaaS Product: Hiver’s cloud-hosted software solutions.
2.3.3 Browser Extension: Hiver’s browser extensions that a user has to install in their web browser.
2.4 “Personal Information” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a family name, first name, photograph, postal address, email address, telephone number, date of birth, data relating to your transactions on the website, details of your orders and subscriptions, bank card number, payment information, as well as any other information about you that you choose to provide to us. The use of information collected through our Services shall be limited to the purposes of providing the Services for which you have engaged with us.
2.5 Subscribers and Sub-Contractors to our Services are solely responsible for ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers or Sub-Contractors interact. If you are an individual who interacts with a Subscriber or Sub-Contractor using our Services, then in addition to the rights available to you under this Policy (see Clause 15 below), you should direct any requests or questions relating to your personal information to the respective Subscriber or Sub-Contractor for assistance.
3. Information We Collect
We collect various types of information from or about you depending on how you interact with us or use our Services, including:
3.1 Registration and Contact Information. We collect personal information about you when you register to use the Services or otherwise provide contact information to us (for example, through email or through our websites). This information may include your username, first and last name, email address, mailing address, and phone number. We do not collect or process any special category data from you (for example, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, etc.).
Hiver in Gmail
- Message content (bodies, subjects, attachments)
- Message metadata (e.g., headers, labels, timestamps)
- Email account identifiers (e.g., email address, display name)
- This data is stored on Hiver’s systems to deliver Services such as shared inbox management and workflow tracking.
- Emails that you share using Hiver Shared Labels and Shared Mailboxes are not stored on Hiver’s servers. Please note that the emails might stay on Hiver’s servers for up to 1 hour while they are being synced between Gmail accounts. Emails are encrypted while they are stored on our servers temporarily, and this storage is cleaned up automatically.
Hiver Omni
- Email content (message body, subject, attachments)
- Metadata (headers, message IDs, folders, labels, timestamps)
- Email account identifiers (e.g., UPN, email address, display name)
- Hiver Omni will retain Customer data for the duration of the Customer’s account. And will be deleted upon account closure, subject to backup schedules and applicable legal obligations, Please refer to the Clause 12 for more details.
3.2 Payment Information. When you purchase the Services, we collect transaction information which may include your credit card information, billing and mailing address, and other payment-related information (“Payment Information”). (See Clause 6 below for more on how Payment Information may be collected and processed.)
3.3 Technical, Usage and Location Information. We collect certain technical information about your device and usage of our Services. When you interact with our advertisements and other content on third-party sites or platforms (such as social networking sites), we may collect information about that interaction. This may include information such as “Likes” or other content engagement, profile information permitted by the third-party platform, or the fact that you viewed or interacted with our content on those sites. We may also collect your device’s Internet Protocol (IP) address, browser type, operating system, referring URLs, and other technical information when you use our Websites or Services.
3.4 Mobile. When you download, install, and use our mobile applications, we automatically collect information on the type of device you use, your device’s operating system version, and a unique device identifier (UDID or similar) for your device.
3.5 Analytics. We collect analytics information when you use our Services to help us improve our products and your user experience. For example, we may use third-party analytics service providers to gather anonymous statistical data about your usage of the Websites and Services. We also use mobile analytics software to better understand the functionality of our mobile applications on your device. This software may record information such as how often you use the mobile application, the events that occur within the application, aggregated usage and performance data, and the source from which the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
4. How We Use the Information We Collect
4.1 We use your information in the following ways:
4.1.1 To authenticate you and provide access to our Services.
4.1.2 To provide, maintain, and improve the Services.
4.1.3 To process your inquiries and deliver customer service.
4.1.4 To send you communications related to the Services, including maintenance notifications, subscription expiration notices, newsletters, promotions and special offers, or information about new products and services. (Your opt-out options for promotional communications are described in this Clause 4 and Clause 13 below.)
4.1.5 To administer your account.
4.1.6 To process your payments (we use and share Payment Information as described in Clause 6).
4.1.7 To contact you for feedback or to provide reviews about our Websites or your experience using the Services.
4.1.8 To deliver advertising to you, including serving and managing ads on the Services or on third-party sites, and to tailor ads to your interests and browsing history.
4.1.9 All data is processed to support core Services (e.g., shared inbox, assignments, tags, replies). No profiling, third-party sharing, or use for advertising is permitted.
4.2 Legal Basis for Processing (EEA only):
4.2.1 If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect and process personal information from you only where: (a) we have your consent to do so; (b) we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested); or (c) the processing is in our (or a third party’s) legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you, or may need the personal information to protect your vital interests or those of another person.
4.2.2 Where we rely on your consent to process personal information, you have the right to withdraw or decline consent at any time. Please note that this does not affect the lawfulness of processing based on consent before its withdrawal.
4.2.3 If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will inform you at that time if the provision of your personal information is mandatory or optional, as well as the consequences of not providing your information. Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests that are not already described above, we will make clear to you at the relevant time what those legitimate interests are.
4.2.4 For individuals in the EEA, the legal bases on which we process your personal information include:
4.2.4.1 Registration and Contact Information. Consent, Contractual Obligations, Legitimate Interests
4.2.4.2 Payment Information. Contractual Obligations
4.2.4.3 Technical, Usage and Location Information. Contractual Obligations, Legitimate Interests
4.2.4.4 Third Party Platforms. Contractual Obligations, Legitimate Interests
4.2.4.5 Mobile. Contractual Obligations, Legitimate Interests
4.2.4.6 Analytics. Legitimate Interests
4.2.5 If you have any questions or need further information about the legal basis on which we collect and use your personal information, please contact us using the contact details provided in Clause 19 below.
4.3 Compliance with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework Principles
4.3.1 Hiver complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Hiver has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Hiver has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/. Hiver is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
4.3.2 In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Hiver commits to refer unresolved complaints concerning our handling of personal data (received in reliance on these Frameworks) to the appropriate independent dispute resolution bodies. Specifically, Hiver will cooperate and comply with the EU Data Protection Authorities (DPAs) for unresolved EU privacy complaints, the Swiss Federal Data Protection and Information Commissioner (FDPIC) for unresolved Swiss privacy complaints, and the UK Information Commissioner’s Office (ICO) for unresolved UK privacy complaints. If you do not receive timely acknowledgment of your Data Privacy Framework-related complaint from us, or if we have not addressed your complaint to your satisfaction, you may contact the relevant DPA, the FDPIC, or the ICO for further information or to file a complaint. The services of the DPAs, the FDPIC, and the ICO are provided at no cost to you.
4.4 If you have a question or complaint related to Hiver’s participation in the Data Privacy Frameworks, we encourage you to contact us at support@hiverhq.com. For any complaints related to the Frameworks that Hiver cannot resolve directly, we will cooperate with the relevant authorities as described above. As further explained in the Frameworks, under certain conditions you may be able to invoke binding arbitration for complaints regarding Data Privacy Framework compliance not resolved by any of the other Data Privacy Framework mechanisms.
5. Sharing of Information Collected
We do not sell, trade, or rent your personal information to third parties, except in the following limited circumstances:
5.1 Service Providers. We may share personal information with our sub-contractors and service providers who assist us in providing the Services (for example, for direct emailing of newsletters or notifications of product/service offerings). The information shared with these parties is limited to what is necessary to carry out the services on our behalf (for instance, your name, email address, company information, and your communication history with Hiver). This does not include sharing any content of your emails or any similar sensitive data that you process using our Services. All such third parties are engaged under appropriate contracts and are required to meet strict security requirements and comply with all applicable privacy legislation.
5.2 Legal Compliance and Protection. We may share your personal information when we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request; (b) enforce our Customer Agreement (including investigation of potential violations); or (c) protect against imminent harm to the rights, property, or safety of Hiver, our users, or the public as required or permitted by law.
5.3 Fraud and Security Purposes. We may share your personal information with third parties (including our Sub-Contractors and government entities) as necessary to detect, prevent, or otherwise address fraud, security, or technical issues.
5.4 Payment Processing. We may share your Payment Information to process your payments, as further described in Clause 6 (Payment Information).
5.5 Business Transfers. We may share or transfer your personal information if we are involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets. In such cases, your information may be transferred as part of that transaction, but will remain subject to the promises made in this Policy (unless you consent otherwise).
5.6 With Your Consent. We may share your personal information with a third party if we have obtained your consent to do so.
5.7 Affiliates and Subsidiaries. We may share your personal information with our affiliate companies. In particular, we may share your personal information with our Indian subsidiary for sub-processing purposes. Any such subsidiary will implement safeguards for processing your personal information similar to those described in this Policy.
6. Payment Information
When you purchase the Services, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor, Stripe, through the Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security measures. Stripe may use your Payment Information in accordance with their own Privacy Policy available at https://stripe.com/in/privacy.
7. Onward Transfer of Personal Data
7.1 We may transfer information that we collect about you, including personal information, to affiliated entities or to other third parties (including our Sub-Contractors) across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located outside the United States, please note that we may transfer information (including personal information) to a country and jurisdiction that does not have the same data protection laws as your home jurisdiction. By providing your personal information or using the Services, you consent to the transfer of information to the U.S. and the use and disclosure of information about you, including personal information, as described in this Policy. We will take steps to ensure that your data receives an adequate level of protection in the jurisdictions where it is processed, in accordance with the requirements of applicable data protection laws.
7.2 We may engage certain third parties to help us provide specific services and functionalities related to the Hiver Services (such as hosting, payment processing, analytics, etc.). We require that all such third-party contractors agree to our Data Protection Amendment (which incorporates the EU/UK Standard Contractual Clauses), our Privacy Policy, and maintain appropriate security certifications. We will not share personal information originating in the EU with third parties that do not provide an adequate level of data protection as defined by applicable data protection laws in the EEA, Switzerland, or the UK. In cases of onward transfer of personal information to third parties, if the data of EU, UK, or Swiss individuals is transferred under the EU Standard Contractual Clauses or the DPF, Hiver remains potentially liable for any failure by the third party to safeguard that data properly.
8. Standard Contractual Clauses
8.1 Standard Contractual Clauses (“SCCs”) are standardized and pre-approved model data protection clauses that allow controllers and processors to comply with their obligations under EU data protection law when transferring personal data internationally. These clauses can be incorporated by companies into their contractual arrangements with third parties (for instance, in agreements with service providers or partners) to ensure that personal data leaving the EEA, UK, or Switzerland continues to be protected to EU standards.
8.2 Hiver relies on Standard Contractual Clauses for transfers of personal data out of the EU, UK, and Switzerland. We have updated our Data Processing Addendum (DPA) to incorporate the new SCCs that the European Commission published on June 4, 2021, to address data transfers from the European Economic Area (EEA). We use and adhere to these SCCs in our contracts to ensure that any personal data transferred internationally is afforded the required level of protection.
9. Cookies
9.1 When you use our Websites or Services, we may store certain information on your computer or device in the form of “cookies” or similar technologies. Cookies are small alphanumeric identifiers (text files) that are transferred to your computer or mobile device through your web browser. We do not use cookies to spy on you or to otherwise invade your privacy. Cookies cannot read data from your hard drive or steal information. Instead, we use cookies to help you navigate the Websites and Services as easily as possible, and to remember information about your current session. You must enable cookies on your web browser to use the Services.
9.2 We use the following categories of cookies on our Websites and through our Services:
9.2.1 Essential Cookies. These cookies are essential for the basic functionalities offered by the Services. This class of cookies helps keep you logged in to the Services and remembers relevant information when you return to the Services. (You will need to have these cookies enabled to use the core features of the Services.)
9.2.2 Insight Cookies. These cookies are used to track user activities within the Services, which in turn helps us improve your user experience.
9.2.3 Marketing Cookies. These cookies are used to provide you with customized and interest-based advertisements based on your browsing behavior and similar activities on our Websites.
10. Public Forums/Blogs
Hiver may create and host public discussion forums or blogs that are accessible to its users and the general public. Any information you disclose in these areas is deemed public information, and you should exercise caution when disclosing personal information on these forums or blogs. We are not responsible for any personal information you choose to submit in these public areas or for any actions taken by others as a result of the information you have publicly disclosed.
11. Your Choices
We offer individuals who provide us with personal information the means to control how we use that information for certain purposes. In particular, you have the choice to opt out of receiving certain communications from us. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of our marketing emails, or by sending a request to privacy@hiverhq.com. We will process such opt-out requests as soon as possible. (Please note that you cannot opt out of administrative emails related to your ongoing use of our Services, such as account or billing notices.)
12. How Long We Retain Your Personal Information
12.1 We will retain your personal information for as long as needed to fulfill the purposes outlined in this Policy, unless a longer retention period is necessary, required, or permitted by law (for example, for archiving purposes in the public interest, or for scientific/historical research or statistical purposes, depending on the circumstances). Compatible processing purposes that may allow for longer retention can include compliance with legal obligations, tax or accounting requirements, security and fraud prevention, or other legitimate and lawful purposes.
12.2 We delete all your data within 14 days after the termination of the Services, except as otherwise prohibited by applicable law. Please note that some of your content, data, information, or files may remain in our encrypted backups for a period not exceeding two months. Additionally, certain information about your account—such as billing addresses, invoices, or contact details of your personnel—might be retained in our systems as necessary for administrative or legal purposes (for example, recordkeeping or compliance with tax laws).
12.3 For personal information that we process on behalf of our Subscribers or Sub-Contractors (i.e., as a data processor), we will retain such personal information in accordance with the terms of our agreement with them or as required by law. Generally, we retain data processed on behalf of a Subscriber for as long as needed to provide Services to that Subscriber. We may retain and use such data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, or as otherwise directed by the Subscriber, subject to applicable law.
13. How Can You Opt Out?
13.1 In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Hiver commits to resolve complaints about our collection or use of your personal information. EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal data under this Policy should first contact Hiver at support@hiverhq.com. We will respond to such inquiries or complaints within a reasonable time. If you have raised a complaint with us and it has not been addressed to your satisfaction, you may contact the independent dispute resolution bodies as described above in Clause 4.3 (Data Privacy Framework compliance) for further assistance.
13.2 If personal data covered by this Privacy Policy is to be used for a new purpose that is materially different from that for which the personal data was originally collected or subsequently authorized, or is to be disclosed to a non-agent third party in a manner not specified in this Policy, Hiver will provide you with an opportunity to choose whether to have your personal data so used or disclosed. Requests to opt out of such uses or disclosures of personal data should be sent to us as specified in the “How to Contact Us” section below.Certain personal data, such as information about medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, is considered “Sensitive Information.” Hiver will not use or disclose such Sensitive Personal Data for any purpose other than that for which it was originally collected or subsequently authorized by the individual unless Hiver has received the individual’s affirmative and explicit consent (opt-in).If you no longer wish to receive marketing communications or would like to opt out of analytics or profiling activities, you may do so at any time by clicking the “unsubscribe” link in our emails or by contacting us at support@hiverhq.com.
14. Accessing and Updating Your Personal Information
14.1 Where we have obtained personal information not directly from you but from our Subscribers, Sub-Contractors, or other sources, we will provide you with certain information about that data collection. Specifically, you have the right to be informed about the identity and contact details of the data controller, the purposes of processing, the categories of personal information concerned, the recipients or categories of recipients of your personal information, etc. We will provide this information within a reasonable period after obtaining the personal data, and at the latest within one month, or at the time of our first communication with you, whichever is sooner (as required by applicable law).
14.2 Upon request, we will also let you know if we hold or are processing any of your personal information on behalf of a third party (for example, if we are a processor for one of our Subscribers who collected your data). To request information about any personal data we hold about you, please contact us at privacy@hiverhq.com.
14.3 Subscribers to our Services may update or change their account information at any time by editing their profile or organization record within the Service, or by contacting us at support@hiverhq.com for more detailed assistance. If you would like to have personal information that we maintain about you returned to you or removed from our systems, please email us at support@hiverhq.com. Requests to access, change, or remove your information will be handled within thirty (30) days.
14.4 If you are an individual who seeks to access, correct, or delete personal information stored or processed by us on behalf of a Subscriber or Sub-Contractor, you should direct your request to the applicable Subscriber or Sub-Contractor, who is the data controller for your information. For example, if your employer or another organization is using Hiver’s Services and provided your data to us, that organization is responsible for handling your request. If we receive a request from one of our Subscribers or Sub-Contractors to remove data on your behalf, we will respond to that request within thirty (30) days. We will retain personal information that we store or process on behalf of our Subscribers or Sub-Contractors for as long as necessary to provide the Services and as required to comply with our legal obligations, resolve disputes, or enforce our agreements.
14.5 Please note that we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on archived backup systems), jeopardize the privacy of others, or are extremely impractical, or for which access is not otherwise required by law. In all cases, where we assist you in exercising your rights pursuant to Clause 15 below, we do so free of charge, except if fulfilling a request would require a disproportionate effort or if the requested information has already been made available to you.
15. Rights
To ensure fair and transparent processing of your personal information, you have the following rights (which may be subject to certain exceptions and limits under applicable law). Any information we provide to you in response to an exercise of these rights will be supplied in an easily accessible electronic form:
15.1 Right to be Informed of Retention Period. You have the right to request information about how long we retain your personal information, or the criteria used to determine that period.
15.2 Right of Access. You have the right to request access to your personal information that we hold, and to obtain confirmation as to whether or not personal information concerning you is being processed. Where that is the case, you have the right to request a copy of or access to the personal information, as well as information about how your personal information is being used.
15.3 Right to Rectification. You have the right to request correction of any inaccurate personal information we have about you, and to have incomplete personal information completed, without undue delay.
15.4 Right to Erasure. You have the right to request the erasure of your personal information without undue delay (the “right to be forgotten”), except where processing is necessary for certain purposes (for example, to comply with a legal obligation or for purposes in the public interest).
15.5 Right to Restrict or Object to Processing. You have the right to restrict our processing of your personal information, or to object to certain processing activities. If you exercise this right, we will generally stop processing your information for the specific purpose in question. We will also endeavor to notify any third parties with whom we have shared your personal information (the recipients of your data) about any necessary rectification or erasure of your personal information, or restriction of processing, that we carry out.
15.6 Right to Information About Recipients. You have the right to request information about the recipients or categories of recipients with whom we have shared or will share your personal information (especially recipients in third countries or international organizations).
15.7 Right to Data Portability. Where technically feasible, you have the right to receive the personal information that you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another controller. This right applies when the processing is based on your consent or on a contract and the processing is carried out by automated means.
15.8 Right to Lodge a Complaint. You have the right to lodge a complaint about our data processing activities with a supervisory authority. If you are in the EEA, you may contact the data protection authority in your country. If you are in the UK or Switzerland, you may contact the UK Information Commissioner’s Office or the Swiss FDPIC, respectively.
15.9 Right to Know the Source of Information. If we obtained your personal information from a source other than you (for example, from a Subscriber or a third party), you have the right to be informed of the source from which your personal information originated, to the extent required by law.
15.10 Right to Additional Information on Processing. You have the right to obtain information about the specific purposes for which we are processing your personal information and the categories of personal information concerned. You also have the right to be informed of any safeguards we have in place if we transfer your personal information to a third country or international organization (for instance, we will inform you if we rely on SCCs or other appropriate safeguards for such transfer).
16. Children’s Personal Information
We do not knowingly collect any personal information from children under the age of 16. Our Services and Websites are not directed to individuals under 16, and we request that such individuals do not provide personal information to us. If you are under 16 years old, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Services without permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Websites or Services, please contact us at privacy@hiverhq.com, and we will use commercially reasonable efforts to promptly delete that information from our records.
17. Security
17.1 The security of your personal information is very important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure. We limit access to personal information about you to those Hiver employees who have a legitimate business need to access such information in order to perform their duties (for example, providing products or services to you or responding to your inquiries). We have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information. For example, when you enter sensitive information (such as your password) into our systems, we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology.
17.2 Please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. (For more information about our security practices, please refer to the information provided on our website or contact us directly.)
18. Changes to This Policy
We reserve the right to change or update this Privacy Policy at any time. If we make changes, we will post the revised Policy on our website, and we will indicate at the top of this Policy the date it was last updated. If we make material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or through a prominent notice on our Website or within the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services after any changes or revisions to this Policy become effective will constitute your acceptance of those changes. If you do not agree to the terms of this Policy or any updated version of this Policy, you should discontinue use of the Websites and Services.
19. Contact Us
If you have any questions or need to contact us about this Privacy Policy, please contact our Compliance Officer. You can reach Nitesh Nandy (Compliance Officer, Hiver, Inc.) by email at privacy@hiverhq.com. We will address your inquiries or concerns as promptly as possible.
