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Cut response and resolution times by 50%
Boost customer service efficiency by 2x
Achieve 100% SLA compliance
Streamline your workflows with 100+ apps

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Hiver: Your Partner in
Driving Logistics Forward

Streamline communications to ensure delightful experiences for your customers, suppliers and partners!

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Hiver Logistics Tour

An email-based help desk to
communicate and collaborate easily

Customers & Clients

Efficiently resolve customer queries, order processing, and support issues
Enhance customer satisfaction through precise tracking and categorization of interactions

Vendors & Suppliers

Prioritize order and delivery-related emails to improve supplier relations
Streamline vendor/supplier payable and receivable tasks

Partners & Collaborators

Seamlessly track shipments and manage transportation schedules
Filter messages by owner, tag, or view audit trail for any contracts or service terms

Legal & Regulatory Bodies

Fast-track responses to customs and regulatory authorities, and provide compliance documents for audits on time
Monitor customs clearance, duty and tax inquiries, and regulatory notifications efficiently

Internal Departments

Foster cross-departmental communication and collaboration
Simplify information sharing and task coordination for organizational efficiency

See how hiver works

Time is money in logistics.
Elevate Profitability with Hiver.

With Hiver, I have much better visibility into where an issue is on the resolution path. And we've stopped missing emails. It is essentially like having an additional person on my team.I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time.

Nathan StrangOcean Freight Operations Manager, Flexport

Reduce
First Response Time by50%

Reduce
Avg. Resolution Time by72%

Monthly
Work-hours Saved350+

Provide Exceptional Support

Offer specialized attention to inquiries, from shipment tracking to logistics, without team overload, prioritizing every client, suppliers and partners
Auto-assign incoming emails to the suitable and skilled agent for faster responses
Provide prompt and specialized attention to various inquiries to enhance customer satisfaction and loyalty

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Improve Visibility & Accountability

Easily track emails and team’s accountability for timely responses
Get understanding of the status of shipments, quote requests, or carrier inquiries at a glance for your shared inbox
Stay informed about unresolved inquiries. Categorize by assignees or tags to review replies sent, internal dialogues and track team performance

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Enhance Team Collaboration & Productivity

Facilitate seamless collaboration for order quotes, requests, and queries with internal and external stakeholders
Provide real-time tracking, customizable templates, and dynamic filters specifically designed for logistics needs
Define clear agent responsibilities, reduce operational friction, and enhance productivity across communication channels

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Automate Workflows and Speed Up Responses

Automate responses with pre-written templates for repetitive queries and reduce average response time
Organize emails based on tags, labels to help agents concentrate on urgent tasks and inquiries
Utilize SLA notifications and automated routing to ensure high-priority messages receive prompt attention

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Stay Ahead with Real-time Insights

Gain real-time insights into team performance and operational efficiency
Monitor response times, analyze workload distribution, and track stakeholder satisfaction
Receive detailed reports on SLA compliance, violation alerts, and scale team impact efficiently without additional hiring

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