Best Help Desk Software for Logistics

Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Use Hiver’s shared inbox to streamline communication with your team, delight your clients, and grow your logistics business all without leaving Gmail.

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Loved by brands the world over

Manage all your customer communication with ease,
without the complexity of a help desk

Assign and track incoming emails effortlessly

Delegate emails to your team members with just 2 clicks using Hiver. Eliminate Ccs/Bccs/Forwards and turn emails into actionable tasks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Delegate emails with ease

Ensure a high degree of accountability

Get a full history of all actions taken on an email with the activity timeline right beside the email thread. Learn when it was marked open or closed, and see what your team talked about.

Don’t drop the ball on emails

Create SLA (Service Level Agreement) rules to ensure you never drop the ball on email responses. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.

Deliver better customer service

Make internal team collaboration faster

Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.

Have contextual discussions

Never miss an
email again

Receive notifications about tasks and notes with @mentions for you so that you never miss an important email again.

Customer happiness
made simple

Instantly measure customer satisfaction with CSAT in Hiver. These customer surveys help you collect feedback easily and measure the quality of your responses.

Lightning-fast
email responses

In the logistics services industry, time is of the essence. Create email templates and use them right from the Gmail compose window for lightning-fast replies.

Explore all features

With Hiver, I have much better visibility into where an issue is on the resolution path. And we've stopped missing emails. It is essentially like having an additional person on my team.

Nathan StrangOcean Freight Operations Manager, Flexport