Skip to content
Zendesk was built for simple B2C support and basic deflection.
Hiver is designed for complex, high-stakes support — with AI, workflows, and cross-team collaboration built for the hardest requests Zendesk can’t handle.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Zendesk fails at complex support that spans teams, tools, and channels.
Built for cross-team collaboration
Handle escalations and handoffs with shared visibility and context across teams, tools and channels.
Powerful AI Agents & workflows
Combine "if/else" logic, rules, and AI to handle even the most complex scenarios.
Account centric visibility
Teams get a real-time overview of account health, sentiment, and more — so every reply is accurate.
Support customers over Slack
Built natively with bi-directional syncing and threaded conversations that keep everything in one place.
Self-updating help centers with AI
AI keeps your help center up to date — turning resolved tickets into new articles automatically.
Built-in AI. No add-on or usage costs.
AI Agents, Copilot and automated QA—all built in across plans. No usage-based billing surprises.
Transparent, predictable pricing
Flat per-user pricing with all core capabilities and AI included in the $55/user plan.
Context gets lost during handoffs
When conversations move between teams, they turn into new tickets — and context gets lost.
Complexity breaks automations
Automations are form-based, hard to visualize and don't hold up when issues are complex.
Ticket centric visibility
Teams only see a list of tickets and end up responding without the full picture.
Poor support for slack
Offered via third-party integrations — with no bi-directional syncing or threaded conversations.
Clunky knowledge management
Help center updates are manual — and when AI does step in, it creates duplicate or inaccurate articles.
AI priced separately.
AI Agents costs $2 per resolution. Copilot and QA are add-ons—$50 and $35 per user.
Usage-based pricing escalates costs
Essential features are gated behind plans that cost $115/ user. AI costs can scale fast with ticket volume.
Hiver is built for the complexity that breaks Zendesk
AI that can handle even the hardest support requests
Let AI triage, route, draft replies, and automate resolutions from the moment you sign up. Define your rules, tell it exactly when to step in, and it resolves requests across every channel.
Manage cross-channel conversations with complete visibility
Customer conversations don't stay in one channel. They start on chat, move to a phone call, and end on an email. Hiver keeps the conversation intact across channels so that nothing gets lost in the handoff.
Automations built for the complex requests
Build rule-based or AI-driven workflows for even the most complex scenarios. Route, escalate, prioritize, and automate with precision. Connect 100+ apps to bring customer context directly into every conversation.
Reporting that tells a story
Track response times, resolution trends, CSAT, and more with clear, customizable dashboards that show where you shine and where to optimize.
Stuck with Zendesk?
Which assets can be migrated from Zendesk?
Each Zendesk ticket is converted into a Hiver conversation with the subject line, initial message, follow-ups, any private notes and attachments.
How long does it typically take to migrate from Zendesk to Hiver?
Once we receive the data export files required for migration, most businesses can be migrated to Hiver in a few days. However, the exact time depends on the volume of tickets.
We can
buy out the
contract!
What does Zendesk really cost as you scale?
Most teams don’t stay on the base plan. As support teams scale, they add automation, reporting, AI,
and more agents. With Zendesk, those additions surface hidden costs. With Hiver, they don’t.
Support agent(/s)
$115/month++
What you see on the pricing page
$1,150/month
What teams typically add as they scale
Save
$1,000
per month
$550/month
$55/agent. All core features included.
- Omnichannel support
- Cross-team collaboration
- AI Agents & Workflows
- AI Copilot & QA
- AI Insights
- Account centric visbility
10,000+ teams trust Hiver for complex, high-stakes support
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Sprint through complexity that breaks Zendesk.
Switch to Hiver.
No credit card needed
