Hiver: The best Zendesk alternative.
Zendesk is a powerful support platform. But it still leaves your team doing much of the work: investigating across systems, working through similar issues manually, keeping knowledge current, and spotting the signals that need attention.
Hiver combines a modern helpdesk with agentic AI that takes on much of that work. AI investigates issues, works through complex requests, keeps your documentation current, and surfaces the insights your team needs.
10,000+
teams switched to Hiver
Millions
of tickets migrated
< 7 days
for most teams to go live
A fundamentally different way to work
through complex support requests.
AI does the investigation
AI gathers context across connected systems, investigates what happened, write replies, and suggest next steps for your team.
AI works through complex requests
AI Agents handle multi-step requests, reasoning through them, following procedures, and taking action across tools.
AI works on multiple requests in parallel
AI can investigate, follow procedures, and take action across many requests at the same time, while your team steps in only where needed.
Knowledge stays current automatically
AI identifies missing knowledge from support conversations and turns resolved issues into help articles.
AI continuously improves support quality
AI surfaces quality gaps, emerging trends, and identifies at-risk customers.
Support reps manually investigate
Your team manually searches across systems and records to understand what happened and determine the next step to resolve requests.
AI assists with simpler requests
AI handles common questions, while complex requests often leave reps to investigate and coordinate the work themselves.
Reps work one request at a time
Support reps investigate, coordinate, and take the next steps for each request, limiting how much work they can handle at once.
Knowledge upkeep takes ongoing work
Teams need to identify gaps, create new content, and keep help articles updated as products and processes change.
No proactive insights to improve quality
Teams review conversations manually to uncover quality gaps, trends, and at-risk accounts.
Transform complex support operations with Hiver
Resolve complex requests with AI Agents
Give AI Agents the procedures your team follows. They collect missing details, check policies, use connected systems, and take action to resolve multi-step requests end to end.
Investigate requests and take actions with AI
Investigate issues with AI Copilot as it pulls together customer context, relevant knowledge, and how similar issues were resolved. It can also take action across your tools and draft replies, helping reps move from investigation to response faster.
Own the long tail of casework, start to finish
Manage escalations and handoffs with shared visibility across teams, tools, and channels. Private notes, conversation history, and Slack threads tied to the customer issue keep everyone working from the same context.
Connect your tools to the work
Bring customer and account context from your CRM, ERP, and other systems into the request. AI and workflows can use that context to look up information, update records, and take action without your team moving between tools.
Move off Zendesk without a migration project
Import your data in a few clicks
Import your tickets, contacts, and help articles so your team starts with the context it already relies on. Nothing important gets left behind in Zendesk.
We help set it up for you
A dedicated onboarding team helps connect your integrations and configure rules, macros, SLAs, and AI resolution around your workflows. No partner or support-ops hire required.
Get 24/7 support and enablement
We do not disappear once you go live. Your account manager stays with you, with 24/7 support, best practices, and hands-on training whenever your team needs it.
Trusted by 10,000+ teams
running complex support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
What does Zendesk really cost as you scale?
Most teams do not stay on the base plan. As support operations grow, they add automation, reporting, AI,
and more agents. With Zendesk, those additions surface additional costs. With Hiver, they don’t.
Support agent(/s)
$115/month++
What you see on the pricing page
$1,150/month
What teams typically add as they scale
Save
$1,000
per month
$550/month
$55/agent. All core features included.
- Omnichannel support
- Cross-team collaboration
- AI Agents & Workflows
- AI Copilot & QA
- AI Insights
- Account-centric visbility
Frequently Asked
Questions
1. How long does setup take?
Most teams are up and running quickly. You can configure Hiver yourself, but we also assign a specialist, even during your trial, to help set up AI, automations, integrations, and workflows. We also run training sessions so your entire team knows how to use Hiver from day one.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Premium support is not treated as an add-on. Our team stays involved as your workflows, use cases, and support operation evolve.
3. Does Hiver meet our compliance requirements?
Yes. Hiver supports requirements across ISO, GDPR, CCPA, and HIPAA. The platform is designed to scale with your data, permissions, security, and governance needs.
4. How hard is it to migrate from Zendesk?
Hiver provides guided onboarding and a dedicated team to help import your tickets, contacts, help content, and history, then configure your workflows. The goal is to move without losing context or recreating unnecessary complexity in the new system.
