Frustrated with Zendesk AI that doesn't resolve and support that doesn't respond?
Hiver is built for modern support operations: one AI system that resolves requests end-to-end, a helpdesk with the depth to handle real casework, and a support team that answers 24/7.
10,000+
teams switched to Hiver
Millions
of tickets migrated
< 7 days
for most teams to go live
Zendesk holding you back? Switch to Hiver
One AI system, not a stack of add-ons
AI Agents, Copilot, quality checks, and help-center updates work as one system, included in your plan. Every piece runs on the same data, so it feels like one connected system.
AI that resolves, not just deflects
Hiver AI answers email requests using your help docs, conversation history, and connected data, then takes the action the request needs.
AI built for complexity
Hiver AI is built for complexity. AI Agents execute multi-step, multi-system workflows by pulling info from connected systems, knowledge sources and customer history. Every resolution improves AI accuracy over time.
Predictable per-seat pricing, AI included
One per-seat price with AI included across all plans without usage limits.
Support that answers
A dedicated onboarding team and 24/7 support stay with you after go-live, with real people on the other end.
Change things yourself, without a project
Adjust rules, macros, SLAs, and automations in an intuitive interface. No specialist, no services engagement.
AI assembled in pieces
A Copilot add-on, a separately metered AI agent, and the acquired Forethought layer run as three systems, billed apart. Every piece is configured on its own, so it feels like patchwork because it is.
AI that deflects more than it resolves
Zendesk markets a 50 to 80 percent resolution rate. Real-world numbers are closer to 10 to 20 percent unless you invest dedicated time in AI upkeep.
AI for simple support
Zendesk’s AI Agents are designed primarily for deterministic workflows and basic deflection. When a request falls outside predefined paths, the system escalates to a human—struggling with nuance, context, and advanced reasoning.
Seats, plus an add-on, plus a meter
Seats, plus a $50-per-agent Copilot add-on, plus $2.00 for every automated resolution.
Support that keeps you waiting
Zendesk's support is notoriously slow and leans on help articles over live help, especially on non-enterprise accounts.
Every change is gruntwork
Triggers, automations, custom fields, and routing are configurable, but needs dedicated admins and sometimes dev effort.
Transform complex support operations with Hiver
Resolve complex requests with AI Agents
AI Agents answer from your support docs, past tickets, and tools. Describe a scenario, and the AI Agent runs it: for a refund, it collects missing details, pulls the invoice from NetSuite, checks your refund policy, and posts the refund in Stripe.
AI that goes beyond deflection and assists your team at every step
Copilot backs your team at every step. Ask it anything about the customer and it answers from conversation history, account context, and past tickets. It drafts replies in your voice, pulls the insights that shape the right response, and reviews quality across every interaction, so your team sends better replies with less digging.
Own the long tail of casework, start to finish
Manage escalations and handoffs with shared visibility across teams, tools, and Slack. Private notes, a unified channel timeline, internal Slack threads, and full conversation history keep work in sync across teams.
Pull customer context from every tool, and run workflows across every system
Your team and your AI agents never open a support conversation without context. Account health, CRM data, and conversation history surface the moment an email is picked up. Workflows then act on that data across your connected tools, syncing updates and taking action so that every manual step is automated.
Move off Zendesk without a migration project. The switch to Hiver is easy.
Import your data in a few clicks
Import your tickets, contacts, and help articles so your team starts with everything already in place. Nothing gets left behind in Zendesk.
We help set it up for you
A dedicated onboarding team helps you connect integrations and configure rules, macros, SLAs, and AI resolution. No partner or support-ops hire required.
Get 24/7 support and enablement
We do not disappear after you go live. Your account manager is in it with you: 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
What does Zendesk really cost as you scale?
Most teams don’t stay on the base plan. As support teams scale, they add automation, reporting, AI,
and more agents. With Zendesk, those additions surface hidden costs. With Hiver, they don’t.
Support agent(/s)
$115/month++
What you see on the pricing page
$1,150/month
What teams typically add as they scale
Save
$1,000
per month
$550/month
$55/agent. All core features included.
- Omnichannel support
- Cross-team collaboration
- AI Agents & Workflows
- AI Copilot & QA
- AI Insights
- Account centric visbility
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
3. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
4. Why does Zendesk's AI feel like patchwork?
Because it is assembled from parts that were built and priced separately. Copilot is an agent-assist add-on at $50 per agent. The autonomous agent is metered per resolution. Forethought, the self-improving agent layer, arrived through an acquisition and is being folded in on top. Each piece is configured and billed on its own. Hiver AI is one system: Agents, Copilot, quality checks, and help-center updates work from the same live data and come with your plan.
5. How does Hiver's pricing compare to Zendesk's?
Zendesk bills in layers: a per-agent seat, a $50-per-agent Copilot add-on, and roughly $1.50 to $2.00 for every automated resolution past a small allowance of 5 to 15 per agent. Since January 2026 that per-resolution overage is uncapped and auto-billed, so your busiest automation months are your most expensive. Hiver is one predictable per-seat price with AI included across plans. A busy month costs the same as a quiet one.
6. Does Zendesk's AI resolve requests, or just deflect them?
Zendesk markets 50 to 80 percent autonomous resolution, but buyer data and third-party reviews put the real-world figure nearer 10 to 20 percent. Part of the reason is architectural: its knowledge is imported on a schedule rather than queried live, so it lags when your pricing or policies change. Hiver AI grounds its answers in your current docs, history, and connected data, then takes the action the request needs.
7. Is Zendesk's setup really that involved?
For most teams, yes. Implementations commonly run 4 to 12 weeks, and small teams often bring in a Zendesk partner or a dedicated support-ops resource to get triggers, routing, and custom fields working the way they want. Hiver’s interface is intuitive and allows teams to configure their workspace in natural language – building workflows, setting up SLAs, and spinning up dashboards to track metrics. Most teams go live in days and change their own rules afterward.
8. We have heard Zendesk's own support is slow. Is that fair?
It is a recurring theme in reviews: slow response times and a tendency to point customers to help articles instead of live help, felt most by non-enterprise accounts. Hiver pairs you with a dedicated onboarding team and 24/7 support that stays with you after go-live.
9. Isn't Zendesk more powerful for large, omnichannel teams?
Zendesk is genuinely strong on omnichannel breadth, mature routing, deep analytics, and a large integration ecosystem, and for some enterprise teams that breadth is the right call. The question is what you pay for it: a layered AI bill, a multi-week build, and a contract that is hard to leave. If your support runs on email and you want resolution without the overhead, Hiver gets you there faster and keeps the pricing predictable.
10. How hard is it to migrate from Zendesk?
Straightforward. Guided onboarding and a dedicated team help you import your tickets, contacts, and history, and configure your workflows. Most teams go live in days, not the weeks a Zendesk build takes. Teams move when the AI stack has stopped adding up and every change has become a project.
11. Does Hiver lock us into an annual contract?
No. Hiver is available month-to-month or annual, your choice, with no mid-contract trap. Zendesk’s listed prices require an annual commitment, block downgrades until renewal, and carry 5 to 7 percent annual price escalation.
