Skip to content
Automate the busywork. Resolve faster, at scale with AI Agents
Auto-tag conversations, detect sentiment, run workflows, and resolve repetitive queries.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
How Hiver AI Agents power
autonomous support
Triage without lifting a finger
Instantly analyze incoming conversations to classify them and predict sentiment to prioritize effectively.
Route conversations automatically
Auto-assign, escalate, or trigger workflows based on category, sentiment, or customer tier.
Resolve issues without agent effort
Deflect FAQs, close thank-you threads, or run actions like refunds — all without agent input.
Let AI do the heavy lifting
Auto-tag every conversation, instantly
AI Tagging learns from past conversations and your team’s tagging behavior to apply the most relevant category or topic-based Tags to your conversations. Efficiently categorize your support volume in a jiffy.
Know how customers feel before replying
AI Sentiment Analysis flags the tone of incoming emails and every subsequent customer conversation as positive, neutral, or negative — helping teams prioritize better.
Extract key details from every conversation
AI Extract identifies crucial data points in your customer emails, like order ID, account type, or claim number, and automatically populates Custom Fields. By reducing human error, you can ensure consistent data capture and use these fields for routing and automation.
Close out non-actionable replies instantly
AI Thank You Detector detects “thanks” or “noted” responses and closes them out, keeping your queues clutter-free and your performance metrics clean.
Trigger the right action, at the right time
AI Automation uses tags, sentiment, and context to triage conversations or trigger workflows that escalate issues, notify teams, and update internal systems, so nothing slips through the cracks.
Run complex workflows without agent effort
AI Actions executes multi-step resolutions like refunds, cancellations, or plan changes across systems, saving time and keeping agents focused on high-priority work.
Answer common queries automatically
AI Answers resolves FAQs and status checks using your knowledge base, freeing up agents to focus on more complex conversations.
Autonomous or assistive workflows — Hiver AI does both.
Explore AI Copilot.
Write replies that match your tone and brand
AI Compose suggests on-brand replies, rephrasing help, and grammar fixes — all from your inbox.
Find answers without switching tabs
Ask AI anything and get answers from help articles, docs, or past conversations.
Summarize long email threads instantly
Turn long back-and-forths into short overviews, great for escalations or handoffs, with AI Summarizer.
Start every reply with a smart suggestion
AI Copilot suggests thoughtful replies using conversation context, past data, and linked knowledge sources.
Link related queries before context breaks
Flags related emails on the same topic, suggests linking, so nothing’s missed with AI Related Conversations
Explore why customers love Hiver
Frequently Asked
Questions
What can Hiver AI Agents do without any manual input?
AI Agents can categorize conversations, detect urgency or sentiment, assign tags, auto-close thank-you replies, and even resolve FAQs or trigger workflows — all without agent involvement.
How do AI Agents know when to take action?
They learn from your past actions, tags, macros, and conversation patterns. Once trained, they detect the right context and trigger automation intelligently.
Will agents still have control over automated actions?
Yes. Admins can review, edit, or disable any AI-triggered workflows. You’re always in control of what gets automated.
How is this different from basic rule-based automation?
Unlike static rules, Hiver AI Agents adapt based on your team’s behavior, tagging habits, and real-time context — offering smarter, more flexible automation.
Is there any setup required to get started?
Very little. Most AI Agent capabilities start working with your existing inbox setup. You can enhance accuracy by training it with past conversations, adding custom tags, and linking macros or workflows — all at your own pace.
How much does Hiver AI Agents cost?
Hiver AI Agents is included in the Hiver AI add-on, available at $20/user/month. This provides unlimited access to all AI Agent and AI Copilot features, with no additional charges per feature and no usage limits. One flat price across all paid plans.
What AI Agent capabilities are planned for the future?
Upcoming features include AI Actions that resolve queries end-to-end, AI Automations to trigger multi-step workflows, and AI Answers that auto-reply to FAQs using your knowledge base. These are designed to reduce manual load and boost resolution speed.
Step into the future of customer service with AI
Unlimited users on Free plan ✦ No credit card needed
