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The most powerful AI agents for customer service
Let AI take resolutions all the way. Hiver’s AI Agents autonomously solve complex customer queries and turn repetitive manual tasks into seamless automated workflows.
AI built-in across all paid plans ✦ No add-ons needed
Trusted by 10,000+ Customer service, Finance & IT teams
Resolve tickets faster with AI Agents
Explore why customers love Hiver
18K+ interactions automated
Earlier, we relied on manually reviewing a random handful of conversations. Now, AI Sentiment Analysis pinpoints real issues as they happen and enables us to coach agents in the moment.
Nelson Jay Dela Cruz
Deputy General Manager
32 hrs saved with AI Tagging
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
40% reduction in repetitive tasks
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Jędrzej Dąbrowski
Check out our complete AI offering
A complete guide to deploying AI in customer support
Organize, triage, and resolve conversations faster, with structure, visibility, and just the right dose of AI.
Frequently Asked
Questions
What can Hiver AI Agents do without any manual input?
AI Agents can categorize conversations, detect urgency or sentiment, assign tags, auto-close thank-you replies, and even resolve FAQs or trigger workflows — all without agent involvement.
How do AI Agents know when to take action?
They learn from your past actions, tags, macros, and conversation patterns. Once trained, they detect the right context and trigger automation intelligently.
Will agents still have control over automated actions?
Yes. Admins can review, edit, or disable any AI-triggered workflows. You’re always in control of what gets automated.
How is this different from basic rule-based automation?
Unlike static rules, Hiver AI Agents adapt based on your team’s behavior, tagging habits, and real-time context — offering smarter, more flexible automation.
Is there any setup required to get started?
Very little. Most AI Agent capabilities start working with your existing inbox setup. You can enhance accuracy by training it with past conversations, adding custom tags, and linking macros or workflows — all at your own pace.
What AI Agent capabilities are planned for the future?
Upcoming features include AI Actions that resolve queries end-to-end, AI Automations to trigger multi-step workflows, and AI Answers that auto-reply to FAQs using your knowledge base. These are designed to reduce manual load and boost resolution speed.
Step into the future of customer service with AI
Unlimited users on Free plan ✦ No credit card needed
