6 min read | Customer Service
5 Commonly Misinterpreted Customer Service Metrics
“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats...
11 min read | Customer Service
11 Customer Service Challenges + Tips to handle them
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
11 min read | Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this...
Everything you need to know about shared inboxes
5 min read | Customer Service
Exclusive Research – 76% of customer service teams offer support outside of business hours
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what...
10 min read | Customer Service
6 Essential Customer Service Reports That You Need to Track [+ 3 Bonus Reports]
Here are 6 customer service reports that will help you gauge and improve the quality of your customer service performance and...
9 min read | Customer Experience
12 Types of Customers and How to Deal With Them
Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
12 min read | Customer Experience
10 Best Knowledge Base Software for Your Business 
Imagine a customer of yours has a pressing question about a product or service. They can contact your support team for help. They...