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Our thoughts on customer service, team collaboration and productivity

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customer service
281 posts
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8 min read    |     Customer Service
Delivering Personalized Customer Service: 5 Tips You Should Try
Personalization is a key differentiator in the business world. Here are 5 tips that you can use to deliver personalized customer...
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14 min read    |     Customer Service
11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
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15 min read    |     Shared Inbox
12 Best Email Ticketing Systems for 2024
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
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14 min read    |     Customer Service
Features to Look For in a Customer Email Management Software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of...
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9 min read    |     Customer Service
How to Communicate With Customers During an Outage
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an...
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15 min read    |     Customer Service
10 LiveAgent Alternatives for Your Customer Support Team in 2024
If you’re looking for a LiveAgent alternative, here are 10 help desk platforms you should consider in 2024.
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16 min read    |     Collaboration & Productivity
Top 11 DragApp Alternatives for Businesses
DragApp is a productivity software designed to simplify email and task management for teams that use Gmail. It does this by transforming your Gmail into a centralized workspace....
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11 min read    |     Customer Service
15 Engaging Welcome Email Templates for New Customer Onboarding
Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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