AI Adoption Hinges on Trust and Process —But Is Your Team Actually There?
Getting AI to solve basic support tickets is the easy part. Getting it to handle complex, unstructured questions — accurately, consistently, and in a way
Getting AI to solve basic support tickets is the easy part. Getting it to handle complex, unstructured questions — accurately, consistently, and in a way
Learn what customer connection means and explore 20 actionable ways to connect with your customers. Build trust, loyalty, and long-lasting relationships.
From AI-powered enhancements to new support channels, Hiver’s 2024 roundup covers it all, plus a look ahead at what’s in store for 2025.
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Hiver, the world’s first multi-channel helpdesk for teams on Google Workspace, enables healthcare organizations to adhere to HIPAA — demonstrating its commitment to organization-wide data
The Economic Times HR Capital awarded the bronze to Hiver for ‘Excellence in Cultivating a Culture of Trust and High Performance’ in 2023. The Human
Hiver, the world’s first customer service platform built for Google Workspace, has been recognized on Inc. 5000’s annual list of the fastest-growing privately held companies
Some exciting news: Hiver has raised $22m in Series B. We can’t wait to scale new heights and shape the future of customer support.
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader
As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight transition to WFH
2019 has been frenetic at Hiver. We doubled up our team size — product, engineering, marketing, sales — every team is brimming with new energy.
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what
What started out as a one-man mission to provide an unmatched customer experience has today become a big team of happy customer support folks
At Hiver, we are engaged daily in creating two things. One of them is obvious – our product, which includes technology, design and content on
Here’s how a conventional funding story goes. Stella has a startup idea. She builds a prototype. Pitches to investors. Gets funded. TechCrunch splash. Hypergrowth follows.
We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience Award for the category email management
At Hiver, we pay a great deal of attention to our users’ privacy and data security. It is an absolutely secure help desk that does
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