This August, we shipped some of our biggest AI capabilities yet. Hiver AI can now follow your team’s procedures, uncover patterns across customer conversations, turn
July’s updates bring more of your support operation together in Hiver, from cross-team collaboration and product handoffs to quality reviews and multi-provider inbox management. Here’s
Our June releases unify your fragmented context. Calls, CRM records, scattered threads, task boards, and knowledge sources are now in one place. Your team spends
Your customers just got more ways to reach you. We added embeddable forms, a customer portal, and ticket forms. Plus AI Insights, which help teams
April brought updates across the board — new channels, smarter knowledge management, and more context surfaced right where agents need it. Here’s everything we shipped
Support teams move fast. We try to move faster. Every month, we ship updates that give your team more control, more visibility, and less manual
Some of the best updates we ship don’t start with a roadmap. They start with a customer saying, “We love this, but there’s one thing…”
We started 2026 with a simple question: If AI is powering your support team… can you actually see its impact? In January, we focused on
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