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Internal KB or External KB – What to Choose and How to Choose?
When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an external knowledge base can significantly impact
When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an external knowledge base can significantly impact
In today’s world, a seamless and efficient customer support experience is table stakes. While interacting with any business, customers expect to have a way to
Businesses today are looking to thrive in an era where customers expect instant gratification and round-the-clock support. Businesses face the daunting challenge of meeting these
Hiver has changed the way businesses manage their customers, vendors, partners, or employees’ queries. For 10,000+ teams, Hiver has enhanced Gmail to become the single
Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming. Efficient teams should have a faster, more effective
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused on three major
Approvals are an integral part of all organizations – almost every team relies heavily on approvals from multiple stakeholders across departments to ensure compliance, mitigate
2023 began with a big bang at Hiver– we became a multichannel product. Businesses using Google Workspace can now answer queries via Email, Chat, Voice,
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do
From becoming a multichannel product to building unified in-product integrations, here is everything we did at Hiver in 2022 to enable you to delight your customers!
We are back with another set of exciting product updates. For the past few months, we have been focused on building flows that help you
Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload. Let’s face it – Nobody likes to wait. Especially
It has been an action-packed season at Hiver. Discover what we’ve been upto!
Context is key to providing personalized support. Read on to know how you can craft the perfect response with Hiver Contacts.
Transform your customer and employee experience with Harvey – the AI bot.
We’re back with another set of updates for this quarter. Learn about all the significant improvements on the Hiver mobile app and much more!
The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3 Connectors and more!
We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty timesavers and efficiency hacks for
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our customers go
From enhanced automations to our all-new mobile app, here’s everything we did at Hiver to enable you to serve your customers better in 2020!
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