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April 2026 Product Updates: Slack as a Channel, Multiple Knowledge Bases & more
April brought updates across the board — new channels, smarter knowledge management, and more context surfaced right where agents need it. Here’s everything we shipped
April brought updates across the board — new channels, smarter knowledge management, and more context surfaced right where agents need it. Here’s everything we shipped
A customer emails in about an invoice discrepancy. The agent can’t respond without more context — so the lookups begin. They open NetSuite to pull
Support teams move fast. We try to move faster. Every month, we ship updates that give your team more control, more visibility, and less manual
How one customer’s candid feedback pushed our AI team to raise the bar — and deliver something that actually met their needs, in just 48
Some of the best updates we ship don’t start with a roadmap. They start with a customer saying, “We love this, but there’s one thing…”
We started 2026 with a simple question: If AI is powering your support team… can you actually see its impact? In January, we focused on
When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an external knowledge base can significantly impact
In today’s world, a seamless and efficient customer support experience is table stakes. While interacting with any business, customers expect to have a way to
Businesses today are looking to thrive in an era where customers expect instant gratification and round-the-clock support. Businesses face the daunting challenge of meeting these
Hiver has changed the way businesses manage their customers, vendors, partners, or employees’ queries. For 10,000+ teams, Hiver has enhanced Gmail to become the single
Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming. Efficient teams should have a faster, more effective
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused on three major
Approvals are an integral part of all organizations – almost every team relies heavily on approvals from multiple stakeholders across departments to ensure compliance, mitigate
2023 began with a big bang at Hiver– we became a multichannel product. Businesses using Google Workspace can now answer queries via Email, Chat, Voice,
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do
From becoming a multichannel product to building unified in-product integrations, here is everything we did at Hiver in 2022 to enable you to delight your customers!
We are back with another set of exciting product updates. For the past few months, we have been focused on building flows that help you
Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload. Let’s face it – Nobody likes to wait. Especially
It has been an action-packed season at Hiver. Discover what we’ve been upto!
Context is key to providing personalized support. Read on to know how you can craft the perfect response with Hiver Contacts.
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