July’s updates bring more of your support operation together in Hiver, from cross-team collaboration and product handoffs to quality reviews and multi-provider inbox management. Here’s
Our June releases unify your fragmented context. Calls, CRM records, scattered threads, task boards, and knowledge sources are now in one place. Your team spends
Most escalations don’t fail because the issue is too complex. They fail because the context doesn’t travel with the ticket. The ticket moves to the
Every support team has a rule set. Usually it starts small — route emails with the word refund in the subject to billing, close tickets
A customer emails in about an invoice discrepancy. The agent can’t respond without more context — so the lookups begin. They open NetSuite to pull
A support agent gets a ticket on Monday morning. An enterprise customer’s integration broke over the weekend and their ops team has been blocked for
For many B2B companies, Slack has become the default channel to manage customer relationships. It typically starts during onboarding — a dedicated Slack channel gets
How one customer’s candid feedback pushed our AI team to raise the bar — and deliver something that actually met their needs, in just 48
How much time do you spend managing emails every day? Chances are, that answer is in hours, not minutes. The numbers back this up, too.
Discover how a WhatsApp shared inbox can revolutionize your customer service. Learn about features, benefits, and implementation strategies for efficient team collaboration.
Learn 10 actionable strategies to build and grow your customer base. Discover practical tips to attract, retain, and engage customers effectively.
Discover the best Gmail alternatives to optimize email management and productivity. Compare features, pricing, and user experiences to find the perfect fit for your needs.
Learn how to calculate and reduce churn rate with actionable strategies that improve retention, enhance CX, and drive sustainable business growth.
Improve customer intelligence with AI-driven insights. Boost loyalty, drive growth, and ensure ethical data use for smarter business strategies.
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer communication.
A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article templates you’ll need.
Have you ever hit ‘send’ on an email only to experience a sinking feeling a few seconds later because you spotted a glaring mistake in
Outlook email templates help you respond quickly to commonly asked questions. Learn how to create and use these templates in Outlook web and desktop.
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
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