Hiver resolves requests that Intercom hands off. All, without the hefty bill.
Hiver is the agentic platform where AI Agents resolve multi-step requests, and your team runs the complex casework in an omnichannel helpdesk. Priced per seat, not per resolution.
Trusted by 10,000+ teams that chose Hiver over Intercom.
Predictable per-seat pricing, AI included
One per-seat price. AI Agents, Copilot, automations, and reporting come with the plan. Your pricing stays predictable regardless of support volume.
AI Agents that resolve complex requests
Hiver AI answers and resolves complex email requests using your help docs, conversation history, and connected customer data.
Slack as a collaboration channel
Collaborate on tickets from Slack, right inside Hiver, linked to the original conversation.
Account-centric support
Hiver turns issues, calls, emails, and product usage into a living account view: customer health, churn risk, and call context.
Seamless threading support for email
Email threads stay intact regardless of the sender's mail client, provider, or forwarding setup.
Built for personal and shared work
Manage personal inboxes alongside shared work without switching between tools.
Seats, plus per-resolution, plus add-ons.
Pricing varies between $29 and $132/ user. Then Fin bills per resolution, Copilot is a separate add-on, and Proactive Support Plus is another $99 a month.
AI Agents struggle with complexity
Fin doesn’t work reliably for complex requests that require multi-step, multi-system actions. Those land on your team anyway.
No native Slack ticket collaboration
You can't collaborate on customer requests in Slack through Intercom. Context gets lost between tools.
No account-centric support
Intercom shows open tickets with no account-level view. Your team acts on the ticket, not the account behind it.
Email continuity often breaks down
When email headers change, follow-ups turn into new conversations and context disappears.
Built for shared work only
Constantly switch between Gmail, Outlook, Slack, and your tools to manage work.
Transform complex support operations with Hiver
Resolve complex requests with AI Agents
AI Agents answer from your support docs, past tickets, and tools. Describe a scenario, and the AI Agent runs it: for a refund, it collects missing details, pulls the invoice from NetSuite, checks your refund policy, and posts the refund in Stripe.
AI that goes beyond deflection and assists your team at every step
Copilot backs your team at every step. Ask it anything about the customer and it answers from conversation history, account context, and past tickets. It drafts replies in your voice, pulls the insights that shape the right response, and reviews quality across every interaction, so your team sends better replies with less digging.
Own the long tail of casework, start to finish
Manage escalations and handoffs with shared visibility across teams, tools, and Slack. Private notes, a unified channel timeline, internal Slack threads, and full conversation history keep work in sync across teams.
Pull customer context from every tool, and run workflows across every system
Your team and your AI agents never open a support conversation without context. Account health, CRM data, and conversation history surface the moment an email is picked up. Workflows then act on that data across your connected tools, syncing updates and taking action so that every manual step is automated.
Move off Intercom without a migration project. The switch to Hiver is easy.
Import your data in a few clicks
Import your shared inboxes, contacts, and conversation history so your team starts with everything already in place.
We help set it up for you
A dedicated onboarding team helps you connect integrations, configure rules, macros, SLAs, and set up AI for resolution.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you. 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
What does Intercom really cost as you scale?
Most teams don’t stay on the base plan. As support teams scale, they add automation, reporting, AI,
and more agents. With Intercom, those additions surface hidden costs. With Hiver, they don’t.
Support agent(/s)
$132/month++
What you see on the pricing page
$1,150/month
What teams typically add as they scale
Save
$1,000
per month
$550/month
$55/agent. All core features included.
- Omnichannel support
- Cross-team collaboration
- AI Agents & Workflows
- AI Copilot & QA
- AI Insights
- Account centric visbility
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
3. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
4. Isn't Intercom cheaper than it looks on the pricing page?
It is usually the opposite. Intercom bills in two layers: a per-seat price of roughly $29 to $132, and then Fin at around $0.99 for every resolution on top, with a 50-outcome monthly minimum and no volume discount. Add Copilot and channel add-ons, and a 10-seat team on the middle plan can land near four times the sticker price. Hiver is one predictable per-seat price with AI included and no per-resolution meter, so a busy month costs the same as a quiet one.
6. How is Hiver's AI different from Fin?
Fin deflects, and charges you each time it does. Hiver AI resolves. Hiver AI answers requests using your help docs, conversation history, and connected customer data, and can take the action, not just suggest wording. Copilot assists your team in real time, built-in quality checks review every interaction, and resolved conversations turn into help-center articles automatically, all included in your plan.
7. Does Hiver's AI actually resolve requests, or just draft replies?
It resolves. Hiver AI grounds its answers in your help docs, conversation history, and connected customer data, then takes the action the request needs. Some tickets still need a human, and Hiver hands those off cleanly with full context.
10. Does the pending Salesforce acquisition change anything?
Salesforce signed an agreement to acquire Intercom in June 2026, and as of July 2026 the deal is signed but not yet closed, with no pricing change so far. It is worth factoring into any multi-year commitment, since plan, product, and pricing can shift once an acquisition completes. Hiver’s roadmap and pricing stay Hiver’s.
11. How hard is it to switch from Intercom?
Guided onboarding and a dedicated support team help you import your data and configure workflows. Most teams go live in days. Teams move from Intercom to Hiver when support gets complex, and the per-resolution billing no longer makes sense.
