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Intercom vs Hiver.
Smarter than Intercom, simpler to use
Intercom gets expensive fast, with add-ons for AI-based resolutions, automation, and more. Hiver provides powerful automation, built-in AI across plans, and omnichannel capabilities without the premium price tag and hidden costs.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why teams that are tired of Intercom choose Hiver
Do more with Hiver—effortlessly and faster.
Clean, intuitive workspace
Built for fast-moving support operations. Easy onboarding; no steep learning curve.
AI included in every plan
AI Agents, routing, automated resolutions, suggested replies, and QA included at no extra cost.
Automations without tech dependency
Set up rule-based or AI-driven workflows in minutes without technical help.
Transparent, predictable pricing
Flat per-user pricing with all core capabilities included from the start. All essential ticketing and AI capabilities are included in plans starting at $25/user.
Robust ticketing + SLAs
SLAs, queues, notes, collision alerts, tags, and workflows built for support operations.
24/7 support and CSM included
Onboarding, training, and customer success included for every plan.
Powerful but complicated
Multiple modules, message builders, and dashboards increase setup + training effort.
AI priced separately
Intercom’s Fin Agent costs $0.99/resolution, and needs high dev effort to make AI work at scale.
Complex workflows need higher tiers
Advanced automation lives in $85+ seat plans and often needs technical setup.
Usage-based pricing escalates costs
Pay-per-contact, per-resolution AI, channel usage fees, and add-ons make bills unpredictable. Essential features are gated behind plans that cost $132/ user.
Chat-first product
Best suited for website and in-product chat; weaker for structured, omnichannel support workflows.
Paid upgrades for priority support
Faster support response requires higher pricing tiers.
One AI platform, endless possibilities.
Intercom adds friction. Hiver removes it.
AI that speeds up your queue, without surprise costs
Let AI triage, route, draft replies, and automate resolutions from the moment you sign up. No metered “per-resolution” charges, no add-on pricing. Just faster support.
Every channel, one workspace
Manage email, chat, WhatsApp, voice, and social from the same clean interface. No separate modules, no extra channel fees — just unified support.
Automations your team can set up without engineers
Build rule-based or AI-driven workflows in minutes. Assign, escalate, prioritize, and clean your queues without touching a script or relying on developers. Integrate with 100+ apps to unify customer context right inside Hiver.
Reporting that tells a story
Track response times, resolution trends, CSAT, and more with clear, customizable dashboards that show where you shine and where to optimize.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
If your Intercom bill keeps growing but your efficiency doesn’t,
it’s time for Hiver.
No credit card needed
