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customer service software
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11 min read    |     Customer Service
12-Step Guide to Choose the Best Customer Service Software
Here’s a detailed 12-step guide to help you choose the best customer service software for your business.
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15 min read    |     Customer Service
10 Best Customer Service Software for Small Businesses
Here’s a roundup of the eight best customer service software that can help small businesses deliver excellent customer...
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12 min read    |     Customer Service
5 Types of Customer Support Software: What’s Best for Your Business?
Learn about the 5 types of customer support software in the market to help you decide which software would work best for your...
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10 min read    |     Customer Service
9 Biggest Benefits of Customer Support Software (And How It Helps You Provide Better CX)
Customer support software is the fastest growing segment within CRM. Here are 9 benefits to consider before making an...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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