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knowledge base
5 posts
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10 min read    |     Customer Experience
How to Create a Knowledge Base in 8 Easy Steps!
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
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7 min read    |     Customer Experience
7 Best Free Knowledge Base Software in 2024
Not very long ago, every time we needed an answer to a question, we’d spend hours leafing through pages of books — hoping we stubble upon a tidbit that would help. While it...
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10 min read    |     Customer Service
The 10 Best SaaS Knowledge Base Software in 2024
SaaS knowledge base software is a tool used to create an online library of resources for internal and external use. Here are the...
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11 min read    |     Collaboration & Productivity
10 Best FAQ Software For Your Business in 2024
Today, where instant gratification is not just desired but expected, the role of FAQ software in businesses is akin to having a personal assistant for each customer. Imagine each...
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6 min read    |     Product Updates
Hiver Updates: Help Customers Self-Serve with Hiver’s Knowledge Base Feature
Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload.  Let’s face it –...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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