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Our thoughts on customer service, team collaboration and productivity

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email productivity
31 posts
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14 min read    |     Collaboration & Productivity
Top 9 AI Customer Support Software [2023]
Scale your customer support with AI-powered solutions. As customer numbers grow, so do queries, but AI can assist. Imagine AI managing routine tasks and FAQs, allowing your team...
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4 min read    |     Collaboration & Productivity
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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8 min read    |     Customer Service
7 Best AI Email Management Tools in 2023
AI email management tools leverage artificial intelligence to streamline email handling in today’s information-intensive environment. By automating tasks like email sorting,...
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3 min read    |     Email Management
5 Tips to Make Your Gmail Faster
You’d obviously love it if Gmail could work faster, load better, and basically let you have the best experience possible. If you use Gmail, here are a few ways you could...
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14 min read    |     Customer Service
11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
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10 min read    |     Customer Service
15 Engaging Welcome Email Templates for New Customer Onboarding
Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or...
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15 min read    |     Collaboration & Productivity
Everything You Need to Know About Global Help Desks
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
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3 min read    |     Company news
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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Collaboration & Productivity
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Email Management
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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