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Our thoughts on customer service, team collaboration and productivity

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email productivity
61 posts
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11 min read    |     Collaboration & Productivity
A Guide to Gmail for business – Benefits | Pricing | Set-Up | Alternatives
Gmail for Business is a powerful email service. Learn about its standout features, pricing, and setup.
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9 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
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5 min read    |     Collaboration & Productivity
How to Ask an Employer for a Reference: 5 Templates & Tips
This article offers guidance on how to professionally request references from employers. It also includes tailored email...
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6 min read    |     Email Management
10 Cancellation Email Templates and Their Use Cases
Discover 10 cancellation email templates tailored for various scenarios, ensuring clear communication and maintaining customer...
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11 min read    |     Email Management
How Gmail Auto Label Can Streamline Your Email Management Workflow
Gmail Auto Labels is a system that allows you to automatically label all incoming email conversations through the use of filters...
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1 min read    |     Company news
Hiver’s Commitment to Frontline Businesses During COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight...
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4 min read    |     Email Management
Email Security Best Practices: Your Ultimate Guide to Safe Communication
Remember the Gmail phishing attack of 2017? Hackers sent emails to Gmail users, asking them to open a malicious link. The result?...
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7 min read    |     Collaboration & Productivity
10 Engaging Product Update Email Templates
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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