customer support metrics
13 min read | Customer Service
18 Key Customer Service Metrics + How to use them
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics...
3 min read | Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...