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12 min read    |     Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
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18 min read    |     Customer Service
Customer Feedback: How to Collect and What to Do With It
The article talks about the best ways to seek feedback from your users, and what to do with it.
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12 min read    |     Customer Experience
10 Ways to Build a Successful Customer Experience Strategy
A great customer experience is key to driving the most out of any business. Here are 10 ways to help you design a solid CX...
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6 min read    |     Customer Experience
Customer-Driven Innovation Done Right By 5 Iconic Brands
We take a look at 5 successful brands that paid heed to customer feedback and more importantly, acted on it.
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12 min read    |     Customer Service
Customer Feedback: How to Look Beyond What Users Tell You
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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