Hiver Omni: The AI omnichannel platform for complex support
Collaborate across teams, pull real-time customer data from every tool that matters, and let AI and automation take on the complex requests.
Trusted by 10,000+
Support, Finance & IT teams
AI you can trust to handle
high-stake requests
Built for complex support
Hiver AI takes on complex multi-step, multi-system requests. Got a refund request? It asks for the invoice number, pulls the order from NetSuite, and triggers the refund in Shopify.
Set the rules. AI follows them.
You decide exactly when AI steps in — repetitive queries, pricing questions and when it steps back for VIP customers or frustrated ones. Every conversation makes the AI Agent sharper.
Go live in days, not months
Hiver AI learns from support docs, past conversations, and customer data from tools. It assists teams and takes over complex requests, right from day one.
Deflection is just the beginning–assist teams,
ensure quality, and uncover insights with AI
AI Agents for deflection & AI Copilot for assistance
Most AI sends generic replies, Hiver AI doesn’t. Every response is grounded in your support docs, past tickets, and account history. AI Copilot pulls from the same context to draft replies for your team in real time.
Every reply, reviewed in real time with AI QA
In high-stakes support, catching a mistake after it’s reached the customer is already too late. AI QA reviews every reply in real time for tone, accuracy, and completeness against the quality bar you define.
Keep your support docs up to date
Outdated docs make AI unreliable and force teams to guess. Hiver AI learns from every resolved ticket, flags the gaps, and keeps your help docs current, without anyone touching a wiki or a help center article.
AI Insights surfaces trends and quality gaps
Dashboards show data. They don’t tell you what to fix. AI Insights surfaces the issues that keep coming up, the responses that miss the mark, and the agents who need coaching, so you know exactly where to start.
Fast resolution and consistent quality across every team, tool, and channel
Unify all your channels
Bring every support channel into one platform. Email, chat, Slack, voice, WhatsApp, SMS, and more.
Coordinate across teams
Pull in CS, ops, finance, or engineering on a single ticket. Escalations and handoffs happen with full context.
Pull data from every tool
Surface customer data from every tool–HubSpot, Jira, Salesforce, and NetSuite right inside every conversation.
Handle complex support that spans teams,
channels, and tools
Take full control of cross-team operations
A single request can touch three channels, cross four teams, and live in three different tools. With Hiver, you can loop in teams, manage escalations and handoffs, with full context and conversation history intact across all touchpoints.
Let Automation take over your support queue
Don’t let manual work slow down resolutions. Triage on custom rules, route by CRM ownership, push data into custom fields, and sync every tool — Salesforce, NetSuite, Jira, Linear.
Pull real-time customer data from every system
Customer context is often scattered across multiple tools, such as CRM, Jira, NetSuite, and more. Hiver connects with any tool — so every agent picks up a conversation with full context, and AI uses that data to respond accurately.
Sentiment. Churn risk. Account health.
Your team should know everything about the customer before they reply — health scores from every interaction, churn risk triggers, notes from past conversations, renewal timelines, and more. Hiver surfaces all of it inside the ticket.
Getting started is easier than you think. Go live in under an hour.
Migrate to Hiver without disruption
Switching systems is usually slow and painful. We make it neither. A dedicated migration specialist handles the move and migrates the data so your operations don’t skip a beat.
We help set it up for you
While most teams set it up themselves, we assign a specialist to help with the entire setup, like workspace, automations, AI, and dashboards, even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go live. Your account manager is in it for the long haul with 24/7 support, best practices, and hands-on training whenever your team needs it.
Here’s what changed for 10,000+ teams that
took control of complex support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Kenedi Padgett
Manager of Scaled Customer Success
“Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.”
Wes Gibson
Revenue Operations Manager
Everything you need to handle complex support
Ticketing
Turn conversations into tickets so nothing falls through and every request has a clear owner.
Workflows
Automate triage, routing, and follow-ups to keep conversations moving without manual effort.
Integrations
Connect your tools so context is available where your team works, without switching between systems.
Knowledge base
Keep all your knowledge sources in one place for your customers, team and AI to find answers
Collaboration
Work together within the same conversation using notes, mentions, and shared context.
Hiver API
Connect Hiver to any system. Build workflows tailored to how your team actually works.
Frequently Asked
Questions
1. Do we have to manage each channel differently?
No. Whether a conversation starts on email, chat, Slack, or anywhere else, your team works the same way across it all. Conversations follow the same structure with clear ownership, workflows keep things moving, AI steps in where needed, and reporting brings everything together, so you are not managing each channel in a completely different way.
2. How is this different from tools that already offer AI?
Most tools layer AI on top of legacy systems, which limits what it can actually do. Hiver Omni is built with AI at its core, so it works across routing, responses, workflows, and insights. This means AI is not just assisting in parts of the process; it is improving the entire support lifecycle end-to-end.
3. Which apps can we integrate with?
Hiver Omni integrates with tools across CRM, project management, and collaboration. This includes platforms like Jira, Netsuite, Shopify, Salesforce, HubSpot, Asana, and more, so your team can access the context they need without switching tools.
4. How long does setup take?
Setup is quick. You can connect your channels, configure workflows, and start managing conversations in a short time. Most teams are up and running the same day without heavy implementation or training
