Do we have to manage each channel differently?

No. Whether a conversation starts on email, chat, Slack, or anywhere else, your team works the same way across it all. Conversations follow the same structure with clear ownership, workflows keep things moving, AI steps in where needed, and reporting brings everything together, so you are not managing each channel in a completely different way.

How is this different from tools that already offer AI?

Most tools layer AI on top of legacy systems, which limits what it can actually do. Hiver Omni is built with AI at its core, so it works across routing, responses, workflows, and insights. This means AI is not just assisting in parts of the process; it is improving the entire support lifecycle end-to-end.

Which apps can we integrate with?

Hiver Omni integrates with tools across CRM, project management, and collaboration. This includes platforms like Jira, Netsuite, Shopify, Salesforce, HubSpot, Asana, and more, so your team can access the context they need without switching tools.

How long does setup take?

Setup is quick. You can connect your channels, configure workflows, and start managing conversations in a short time. Most teams are up and running the same day without heavy implementation or training.

Hiver Omni: The new way to run customer support in the age of AI

Hiver Omni is where people and AI work together to investigate customer issues, collaborate across teams, and resolve complex requests.

TRUSTED BY 10,000+ TEAMS

Direct AI to investigate issues and take actions

Create Skills for AI to resolve repetitive issues

Keep knowledge current without manual upkeep

Get the insights you need to improve support

Coordinate work across teams, tools, and channels

The biggest shift with Hiver is that AI can take on the work around the ticket, from gathering context to investigating and taking action, while our team stays focused on the customer.

Migrated from Zendesk

Assist Agent

Give every teammate superpowers with Assist Agent

Direct AI to handle the steps you’d normally do yourself

Go from investigation to reply in seconds

Frontline Agent

Resolve complex multi-step requests with Frontline Agents.

Define how AI should handle complex issues with Skills

The big advantage with Hiver is that it learns from real conversations.We don’t have to manually review everything and keep feeding it new information. It’s more of a flywheel that improves itself.

65% resolution with Hiver AI

Self-healing Knowledge

Keep your help center current without the manual upkeep

AI reviews resolved tickets to identify what’s missing from your help center. It then turns those proven resolutions into new help articles, so your knowledge stays up to date without any manual upkeep.

Insights

Get answers to the questions that matter most and improve how you run support

Which issues keep recurring?

See which issues keep recurring, what’s behind them, and where your team should focus.

Which teammates need coaching?

Spot coaching opportunities, and catch quality issues before replies reach customers.

Which customers are at risk?

Identify customers at risk from insights across support tickets, calls, usage, and CRM data.

50% faster resolution

“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”

Nathan Strang Ocean Freight Operations Manager

30% faster responses

“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”

James Ribera Director of Account Management

65% faster resolution

“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real time has made our team far more efficient.”

Jill Tarnoff Sr. AP Specialist

97% CSAT score

“When a product request comes in via email, we open it up and fill in the details right inside Hiver. The Jira ticket gets created automatically.”

Taylor Garceau Program Manager, Customer Success

100% SLA score

“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”

John Torres Director of Customer Communication

198 hours saved

“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”

Wes Gibson Revenue Operations Manager

Trusted by 10,000+ teams for complex, high-stakes support

484,070,281

Millions of complex requests resolved till date

Book a demo

How Flexport resolves freight requests 50% faster

50% faster response times

Hiver Omni: The new way to run customer support in the age of AI

Move from doing the work yourself
to orchestrating it with AI

Give every teammate superpowers with Assist Agent

Resolve complex multi-step requests with Frontline Agents.

Keep your help center current without the manual upkeep