Transform Gmail into a helpdesk. Handle complex support right from your
inbox.
Your team shouldn’t have to leave Gmail to run real support. Hiver in Gmail turns it into a helpdesk — with shared inboxes like support@ and info@, cross-team collaboration, workflows, and AI.
Trusted by 10,000+
teams globally
Gmail is great. But it wasn’t built for complex support.
Collaborating with other teams? Good luck.
Everyone dreads long email chains. There’s no way to link issues, track bugs, or close the loop on customer requests without dragging them into an endless inbox abyss.
How many times has your team done this today?
Triage. Routing. Replies. Your team does the same things on repeat — and the support queue just keeps increasing. The work stays manual and your best agents are the ones drowning in it.
Piecing context from multiple systems?
When your team picks up a conversation, they’re often left piecing together context from other tools like CRM and ERP before they can even begin to help.
Manage support across shared inboxes like
support@ or info@ right from Gmail
Track, collaborate, and resolve issues at scale
Triage emails, route them to the right owner, distribute workload evenly, and track status at every step. Manage escalations and handoffs with shared visibility and context.
Get complete visibility from connected tools
Hiver connects with CRM, Jira, Linear, NetSuite, and more — so customer data lives where your team works. Every agent picks up a conversation with full context, and AI uses that data to respond accurately.
Automate the work that slows your team down
Don’t let manual work slow down resolutions. Triage on custom rules, route by CRM ownership, push data into custom fields, and sync every tool — Salesforce, NetSuite, Jira, Linear.
Uncover insights and improve team performance
See how your team is really performing — response times, SLAs, and individual performance, all in one place. Filter reports by customer tier, client, domain, or any custom field–right inside Gmail.
AI that goes beyond simple deflection
Built for every team that calls Gmail home
Customer Support
Transform Gmail into a customer service hub. Automate workflows and handle requests end-to-end with AI.
Finance
Manage finance@, and payables@ from your inbox. Surface context from ERPs like NetSuite and QuickBooks.
Operations
Manage high-volume ops inboxes like vendor queries, escalations and more with shared visibility across teams.
Sales
Handle quotes and RFQs right from Gmail — records sync straight to your CRM, emails log themselves, and watch time to quote drop.
Human Resources
Handle HR queries from Gmail. Loop in finance, and IT on the same thread without CCs and forwards.
Account Management
Collaborate across teams on customer issues. Pull CRM context, health scores, & churn signals from Salesforce or HubSpot.
IT
Manage shared inboxes like it@. Set up a self-serve portal and help center to take repetitive requests out of your queue.
Your team already lives in Gmail — so Hiver feels familiar from day one, with most teams live in under an hour.
30 minutes
Day 1
Day 7
First 10 minutes
Resolve customer requests from Gmail
Connect shared inboxes, bring in data from tools, and add your support docs to Gmail. Start collaborating and manage complex requests, right from day one.
Day 1
AI and automation kick in
AI learns from past conversations and docs. You decide exactly which inquiries it should handle — and it takes over the queue.
Day 7
Complex requests get resolved on autopilot
Every reply gets better with each conversation that your team and AI resolve. Complex requests that used to take hours now take minutes.
Trusted by 10,000+ teams that handle
complex support, right from Gmail
“With Hiver, we’ve stopped missing emails, and I have better visibility into their resolution. It’s essentially like having an additional person on my team.”
Nathan Strang
Ocean Freight Operations Manager
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
” What we instantly liked about Hiver was the ability to assign emails in our shared inbox. What tilted the scales further in Hiver’s favor were features like email templates, shared drafts, and conversation history.”
Brennan Hicks
People Operations Project Manager
“Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.”
Jill Tarnoff
Sr. AP Specialist
“We wanted a solution that could handle the complexity of fintech support but still felt easy to use. Hiver gave us automation, visibility, and collaboration—all in the inbox our team already uses daily.”
Lemi Orhan Ergin
Co-Founder
“Having the Notes section on the side to me is the most powerful part of Hiver as it allows us to talk about an issue without leaving Gmail. If I see a problem with a response that someone has sent to a customer, I can annotate it there.”
Tai Roach
Support Team Manager
Frequently Asked
Questions
1. How do I manage shared inboxes from Gmail?
Setting up a shared inbox allows multiple users to access emails and manage the mailbox. Hiver, with its advanced shared inbox capabilities, enables teams to seamlessly convert their shared email addresses or Google Groups into a shared inbox. This leads to better collaboration and efficiency in handling customer queries.
2. How is this different from tools that already offer AI?
Most tools layer AI on top of legacy systems, which limits what it can actually do. Hiver in Gmail is built with AI at its core, so it works across routing, responses, workflows, and insights. This means AI is not just assisting in parts of the process; it is improving the entire support lifecycle end-to-end. Plus every plan includes AI – no addons or usage fees.
3. How long does setup take?
Setup is quick. You can connect your channels, configure workflows, and start managing conversations in a short time. Most teams are up and running the same day without heavy implementation or training
