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Can Google Groups scale with your customer support team?
Email is an integral part of how companies do customer support. If you notice, most of them use an ID like info@ or support@ where
Email is an integral part of how companies do customer support. If you notice, most of them use an ID like info@ or support@ where
2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email,
G Suite is an integrated suite of secure cloud computing, collaborative, and productivity apps developed by Google and powered by their AI. On August 28,
When teams collaborate over email, it’s mostly to work on emails in group inboxes. So, how can they become more efficient at managing these team emails?
What is the most commonly used team mailbox? Being an organization that has an uncanny love for email and is a maker of a shared
What started out as a one-man mission to provide an unmatched customer experience has today become a big team of happy customer support folks
Wasting a lot of time in your inbox? Try these practical tips to organize Gmail and you’ll have more time for everything else.
There are so many different ways to measure customer satisfaction — figuring out which one to send to your customers can become a nightmare. Well,
Imagine being part of a company that has a very robust customer support team. The team includes support executives who handle calls and customer queries
Navigating through a bunch of filters to reach the emails you need to see is painful. And when you have to do this every few
It’s no longer a secret that Email breaks when we try to use it for teamwork. I am talking about the times when a bunch
The notion that ‘Email is dying’ is as much a myth as it is a joke. There might be dozens of swanky messaging apps out
Keeping aside the side effects of technology, there’s no denying that it has made our lives a lot easier. Thanks to a whole slew of
New Year resolutions are passé. Yes, I said it. Towards the end of the year, your imagination goes into overdrive and you come up with
At Hiver, we are engaged daily in creating two things. One of them is obvious – our product, which includes technology, design and content on
Excellent customer service is what tops the list of every customer looking for a solution from a business. 90% of American consumers say that customer
I am sure we’ve finally accepted that Email is not dying. Gmail alone has 1 billion active users. Everything that was designed to kill email
Here’s how a conventional funding story goes. Stella has a startup idea. She builds a prototype. Pitches to investors. Gets funded. TechCrunch splash. Hypergrowth follows.
In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical to their organizations’ success. However, only 6
If you’re part of a group email, such as sales@, info@, or support@, you know how it feels when you open the inbox and see
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