Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of salespeople give up after just 1 follow up. On the other hand, there are sales reps who bombard their prospects with follow up emails and calls.
Most of them never manage to seal the deal.
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming. Efficient teams should have a faster, more effective
The effectiveness of your customer service is the difference between customers flocking to your brand or fleeing toward the competition. But in the age of
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused on three major
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more. Regrettably, not all companies share this
From real-time chat solutions to robust ticket management systems, these 10 Chrome extensions are designed to boost your team’s productivity and enhance customer interactions.
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support
Hiver, the world’s first multi-channel helpdesk for teams on Google Workspace, enables healthcare organizations to adhere to HIPAA — demonstrating its commitment to organization-wide data
We elaborate on everything you need to know about support ticketing systems and what you should look for when choosing one.
Discover everything you need to know about an accounts payable helpdesk and why your business needs one.
Explore this comprehensive blog, to discover the benefits, essential components, and effective best practices that will elevate your business’s online customer service game.
Streamline your business operations with the ultimate guide to accounts payable automation. Discover benefits, implementation steps, and top software solutions to optimize your accounts payable workflow.
From troubleshooting financial issues to offering guidance on complex transactions, finance helpdesks serve as a valuable resource for customers, employees, and stakeholders alike. We uncover the key features and benefits of a finance helpdesk, and discuss how it can streamline operations, improve efficiency, and enhance overall user experience.
Learn everything you need to know about popular helpdesk tools available in the market for small businesses.
Discover how a customer service scheduling software can help reduce manual work, improve efficiency, and drive customer satisfaction.
When you’re choosing an accounts payable software, you’d probably be overwhelmed by the number of options Google throws at you. It’s easy to fall down
When it comes to buying software, wise decision-makers won’t just randomly head for the cheapest solution offered. They’re looking to extract the maximum value offered
A customer messages you on WhatsApp asking about an order delay. The same customer follows up via email two hours later—and a different agent replies
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