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Freshdesk vs Zendesk (2025): Pricing, Features and the Best Alternative
If you’re running customer support, you’ve probably gotten sucked into the Freshdesk vs Zendesk debate at some point. These two platforms basically own the helpdesk
If you’re running customer support, you’ve probably gotten sucked into the Freshdesk vs Zendesk debate at some point. These two platforms basically own the helpdesk
If you’re running a business, then you know how important it is to manage your finances efficiently. However, keeping track of payments and collections is
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
The Economic Times HR Capital awarded the bronze to Hiver for ‘Excellence in Cultivating a Culture of Trust and High Performance’ in 2023. The Human
This blog explores the importance of a unique value proposition (UVP) and provides insights into crafting one effectively. It covers methods such as the ‘jobs to be done’ theory, the value proposition canvas, and Simon Sinek’s Golden Circle model. The article includes real-world examples of successful UVPs from companies like Webflow, Tortuga, Stitch Fix, Evernote, and Duolingo. Additionally, the blog highlights Hiver’s own value proposition, emphasizing its mission to streamline business communication within Gmail.
Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless customer experiences.
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
When you’re running a business, it’s important to stay on top of your accounts receivable (AR) to ensure that your cash flow remains steady. This
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do
What is a help desk? Let’s take a detailed look at what a help desk can do, its benefits, and how companies can choose the right help desk.
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as “A person who has a different
From becoming a multichannel product to building unified in-product integrations, here is everything we did at Hiver in 2022 to enable you to delight your customers!
Tips, examples and best practices to help you devise the perfect social media customer service strategy.
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
In today’s highly competitive real estate market, it is more important than ever for agents/brokers to not lose any time at all when you’re scheduling
Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.
We are back with another set of exciting product updates. For the past few months, we have been focused on building flows that help you
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
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