3 min read | Customer Service
[Infographic] 16 Customer Service Stats to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why...
9 min read | Customer Service
Customer Service vs Customer Support: What’s the Difference (And What Matters Most to Your Customers)?
Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference...
12 min read | Customer Experience
13 Customer Success Email Templates for Every Use Case
Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
Everything you need to know about shared inboxes
2 min read | Customer Service
[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
14 min read | Customer Service
How to Use Gmail as a Helpdesk: A Detailed Guide
Hiver makes doing customer support from Gmail an absolutely seamless and enjoyable experience.
6 min read | Customer Experience
How to Create Resource Centres for Customer Success?
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.