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Our thoughts on customer service, team collaboration and productivity

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customer success
14 posts
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6 min read    |     Customer Experience
How to Create Resource Centres for Customer Success?
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
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11 min read    |     Collaboration & Productivity
Customer Success Playbook: A Complete Guide For Your Business
Explore all about Customer Success Playbooks for business growth. Learn about the types of playbooks, elements and strategies to...
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15 min read    |     Collaboration & Productivity
Top 17 Customer Success Metrics & How to Track Them
Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
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9 min read    |     Shared Inbox
9 Steps To Creating The Best Customer Success Journey
Imagine you are going on a cross-country road trip without a map or GPS. You have a destination in mind, but the path to get...
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2 min read    |     Customer Service
[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
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11 min read    |     Collaboration & Productivity
How to Create a Customer Success Plan (Templates & Examples)
Here’s a detailed guide to creating a customer success plan for your business. Do not forget to check out the examples and...
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6 min read    |     Collaboration & Productivity
What is a Customer Success Manager? Role + Responsibilities
Explore the vital role and responsibilities of Customer Success Managers in enhancing client satisfaction and business growth.
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8 min read    |     Collaboration & Productivity
Customer Success Vs. Customer Support: A Detailed Explanation
A detained explaination of customer success vs. customer support. It also talks about how to implement both function in...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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