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Hiver

Our thoughts on customer service, team collaboration, and productivity

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productivity
18 posts
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6 min read    |     Shared Inbox
Six reasons why Hiver is the best Front App alternative
Front App is a first-rate product loved by a lot of enterprises. But just as every tool out there, it’s not meant for every...
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5 min read    |     Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
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7 min read    |     Collaboration
Six tools to simplify your team’s internal communication
Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate with the...
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5 min read    |     Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Email plays a crucial role in customer support. A staggering 72% of adults prefer to interact with brands and retailers through email,...
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11 min read    |     Remote Work
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to...
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4 min read    |     G Suite
7 add-ons for Google Docs and Sheets every business & power user needs
Like many other Google products, Docs and Sheets support the use of add-ons to extend functionality and add new capabilities that might not...
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10 min read    |     Productivity
20 time-saving Chrome extensions for real estate teams
Real estate industry is a highly competitive one. If you don’t take your opportunities, someone else will.  Every real estate team is...
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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