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Our thoughts on customer service, team collaboration and productivity

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productivity
24 posts
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11 min read    |     Collaboration & Productivity
9 Tools to Simplify Your Team’s Internal Communication
Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate...
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8 min read    |     Shared Inbox
8 Reasons Why Hiver is the Best Front Alternative
Front is a first-rate product loved by a lot of enterprises. But just as every tool out there, it’s not meant for every...
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4 min read    |     Product Updates
Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our...
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4 min read    |     Product Updates
Hiver Updates: Notification Enhancements, Emojis in Notes, and More
We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty...
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12 min read    |     Customer Service
10 Brilliant Customer Service Training Games
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
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8 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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5 min read    |     Product Updates
Hiver Updates: New Zapier & AWS S3 Connectors, Auto-assign to Responder, Mobile App Facelift, and more!
The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3...
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11 min read    |     Collaboration & Productivity
20 time-saving Chrome extensions for real estate teams
Real estate industry is a highly competitive one. If you don’t take your opportunities, someone else will.  Every real...
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Collaboration & Productivity
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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