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Our thoughts on customer service, team collaboration and productivity

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productivity
21 posts
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6 min read    |     Collaboration
The definitive guide to Slack etiquette
The definitive list of dos and don’ts on Slack.
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9 min read    |     Collaboration
8 Tools to Simplify Your Team’s Internal Communication
Gone are the times when you could sit in an empty room and indulge in deep work. Most jobs these days require you to collaborate with the...
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1 min read    |     Collaboration
Hiver’s Commitment to Frontline Businesses During COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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15 min read    |     G Suite
23 Google Drive add-ons to improve team productivity
Google announced, a few years back, that more than 2 trillion files were stored in Google Drive by its users. A number that is indicative...
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4 min read    |     Productivity
Hiver Updates: Notification Enhancements, Emojis in Notes, and More.
We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty timesavers and...
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4 min read    |     Productivity
Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our customers...
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11 min read    |     Customer Service
10 Brilliant Customer Service Training Games
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
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5 min read    |     Customer Service
How to Use the Workload Distribution Feature in Hiver
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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10 Factors G Suite Users Must Look for in a Help Desk
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How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
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Google Collaborative Inbox: 6 Reasons You Should Not Use It
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Write Awesome Customer Service Emails: Rules and Templates
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Everything you need to know about Shared Inbox
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