Use your Inbox to run a
multi-channel help desk

Customer service software is crucial for enhancing your support team's efficiency and customer service quality. It makes assigning and tracking customer requests simple, fosters better team and cross-functional collaboration, streamlines workflows, automates repeatable tasks, and improves support performance.

Multi-channel support involves interacting with customers through multiple platforms individually, while omni-channel support provides an integrated customer experience across all channels. You can choose the channels that you deliver support through, depending on your customer’s preferred channels of communication.

Today, customer service software has become an integral part of almost every company’s tech stack. With thousands of options in the market, you want to make sure that you invest in software that best meets your business requirements. However, choosing.

The main purpose of offering multi-channel service options is to enhance customer experience by providing them with various platforms to reach out, ensuring convenience and choice. Hiver addresses this purpose by bringing multiple communication channels into your inbox to enhance your team's responsiveness and productivity.

Multi-channel customer service support refers to the provision of customer assistance through various communication channels. Hiver offers a multi-channel helpdesk across various channels such as Emails, Chats, Voice, Knowledge Base, and WhatsApp. This ensures efficient and organized customer service interactions.

A multi-channel help desk centralizes customer queries from various platforms into one dashboard, streamlining support responses and improving satisfaction. Hiver enhances this by enabling seamless collaboration and ensuring no query goes unanswered, leveraging its powerful multi-channel support capabilities for efficiency.

A multi-channel helpdesk streamlines customer service across various platforms with enhanced customer service, increased accessibility, and improved response times. By streamlining support through various channels businesses can address customer concerns coming from any channel. With Hiver, you can set up and scale your multi-channel support that works from your email inbox.

Providing multiple channels for customer service means enabling customers to reach out through various platforms like email, social media, and chat, ensuring their queries are addressed efficiently. Hiver enhances this by aggregating customer interactions from various channels into a single inbox, streamlining response times and improving overall service quality.