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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Simplify and scale customer support - unify conversations from all channels such as emails, chats, voice and Whatsapp, in one easy-to-use platform.
Unlimited users on Free plan No credit card needed
Chat with visitors in real-time using AI-powered suggestions and chatbots. Automatically transfer chats to the right team member for faster resolution. Let visitors find answers within your widget by providing pinned FAQs and a searchable Knowledge Base.
Build a Knowledge Base with self-help articles so your customers can find answers on their own. Let them submit issues and track progress through a dedicated customer portal. Customize both to match your brand and host them on your preferred domain.
Deliver seamless voice support with the Hiver + Aircall integration. Assign calls to team members for clear ownership and accountability. Keep full context with logged conversations, recordings, and notes for future reference.
Organize, assign and track customer queries with tags, views and conversation IDs, ensuring no query slips through the cracks.
Save time by automating tasks like assigning, tagging queries, and more with custom rule-based automations.
Use AI to summarize emails, suggest templates, and auto-close non-actionable conversations—so your team moves fast.
Make informed decisions and continuously improve support with built-in analytics, reports and dashboards— no matter the channel.
Prevent duplicate responses by seeing who is working on a conversation in real-time.
Track SLAs in real-time with alerts on breaches to ensure timely responses and consistent service quality.
Measure and improve customer satisfaction by collecting feedback from customers through surveys.
Acquire, engage and retain more customers by connecting Hiver with tools and apps of your choice.
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, FlexportCustomer service software is crucial for enhancing your support team's efficiency and customer service quality. It makes assigning and tracking customer requests simple, fosters better team and cross-functional collaboration, streamlines workflows, automates repeatable tasks, and improves support performance.
Multi-channel support involves interacting with customers through multiple platforms individually, while omni-channel support provides an integrated customer experience across all channels. You can choose the channels that you deliver support through, depending on your customer’s preferred channels of communication.
Today, customer service software has become an integral part of almost every company’s tech stack. With thousands of options in the market, you want to make sure that you invest in software that best meets your business requirements. However, choosing.
The main purpose of offering multi-channel service options is to enhance customer experience by providing them with various platforms to reach out, ensuring convenience and choice. Hiver addresses this purpose by bringing multiple communication channels into your inbox to enhance your team's responsiveness and productivity.
Multi-channel customer service support refers to the provision of customer assistance through various communication channels. Hiver offers a multi-channel helpdesk across various channels such as Emails, Chats, Voice, Knowledge Base, and WhatsApp. This ensures efficient and organized customer service interactions.
A multi-channel help desk centralizes customer queries from various platforms into one dashboard, streamlining support responses and improving satisfaction. Hiver enhances this by enabling seamless collaboration and ensuring no query goes unanswered, leveraging its powerful multi-channel support capabilities for efficiency.
A multi-channel helpdesk streamlines customer service across various platforms with enhanced customer service, increased accessibility, and improved response times. By streamlining support through various channels businesses can address customer concerns coming from any channel. With Hiver, you can set up and scale your multi-channel support that works from your email inbox.
Providing multiple channels for customer service means enabling customers to reach out through various platforms like email, social media, and chat, ensuring their queries are addressed efficiently. Hiver enhances this by aggregating customer interactions from various channels into a single inbox, streamlining response times and improving overall service quality.
Unlimited users on Free plan No credit card needed
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
Continue with Gmail
Continue with Outlook
