Skip to content
Customer Success: A Complete Guide for Teams and Leaders
A medium-sized business purchases an enterprise license for an AI video marketing tool after thorough market research. In the beginning, everything was great, and videos
A medium-sized business purchases an enterprise license for an AI video marketing tool after thorough market research. In the beginning, everything was great, and videos
HelpDesk is a known ticketing and customer support platform, but sometimes, it doesn’t fully match every team’s needs. Maybe you need deeper AI capabilities, better
Customer service leaders today face a tough reality: support volumes are climbing, customers expect faster resolutions, and agents are burning out. There’s no playbook handed
Customer service has a language of its own. Acronyms like CSAT, SLA, and FCR come up in everyday conversations across support teams. They save time,
Gladly has built a name for itself in the customer service world. But if you have landed here, there’s a good chance it’s not quite
Every conversation with a customer holds a clue. A friction point, a recurring complaint, or even a warning sign of churn. But unless you’re capturing
Support requests never come in one place. An employee pings you on Slack, a customer emails, and someone else walks over to your desk. Suddenly,
Call centers today are running hot. A customer’s been on hold for 12 minutes. When they finally get through, they’re already frustrated. The agent does
Learn 10 actionable strategies to build and grow your customer base. Discover practical tips to attract, retain, and engage customers effectively.
Discover the best Gmail alternatives to optimize email management and productivity. Compare features, pricing, and user experiences to find the perfect fit for your needs.
Learn how to calculate and reduce churn rate with actionable strategies that improve retention, enhance CX, and drive sustainable business growth.
Improve customer intelligence with AI-driven insights. Boost loyalty, drive growth, and ensure ethical data use for smarter business strategies.
When your support team is buried in backlogs and angry follow-ups, it’s a sign that your system isn’t quite customer-focused. In Hiver’s 2022 State of
Discover how to implement 24/7 customer support effectively. Learn key strategies, overcome challenges, and enhance customer satisfaction around the clock.
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
Frustrated by customer asking refunds? Make them happy! Learn how to navigate refund conversations & craft winning responses. Free templates included!
In this post, discover renewal reminder email templates that can supercharge your revenue collection efforts. From personalized messages to limited-time offers, these templates are tailored to various scenarios and industries. Get ready to maximize your renewal rates and keep your business thriving.
Discover five proven strategies to enhance cross-team communication and collaboration within your organization. Improve efficiency, teamwork, and project success.
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
Here’s a detailed post on popular customer service channels and how you can optimze them to create remarkable customer experiences
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
You’ll receive an email shortly with the details. Don’t forget to add to your calendar!
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to: