Customer Service

Customer expectations from brands and logistics providers have evolved to the point where timely updates, on-time delivery, and a seamless experience are now standard.  Most

I used a chatbot recently to reach out to a support team. I had to get my account ownership changed, and that was the only

Zendesk has been a default choice for customer support teams for years. It’s widely adopted, trusted by large organizations, and often seen as a “safe”

If you’ve used TeamSupport, you’ve probably felt the frustration. The interface feels outdated and clunky, making even simple tasks take longer than they should. Routing

It’s easy to think your customer service is “going well” just because tickets are being solved. But solving them isn’t the same as keeping customers

Pylon is positioned as a modern helpdesk for B2B support. It works smoothly inside Slack and Teams, which makes it appealing for companies that rely

A medium-sized business purchases an enterprise license for an AI video marketing tool after thorough market research.  In the beginning, everything was great, and videos

HelpDesk is a known ticketing and customer support platform, but sometimes, it doesn’t fully match every team’s needs. Maybe you need deeper AI capabilities, better

Customer service leaders today face a tough reality: support volumes are climbing, customers expect faster resolutions, and agents are burning out. There’s no playbook handed

Gladly has built a name for itself in the customer service world.  But if you have landed here, there’s a good chance it’s not quite

Every conversation with a customer holds a clue. A friction point, a recurring complaint, or even a warning sign of churn. But unless you’re capturing

Support requests never come in one place. An employee pings you on Slack, a customer emails, and someone else walks over to your desk. Suddenly,

Call centers today are running hot. A customer’s been on hold for 12 minutes. When they finally get through, they’re already frustrated. The agent does