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10 Best Automated Ticketing Systems For Customer Support In 2025
Discover the top automated ticketing systems to enhance your customer support efficiency and team productivity.
Discover the top automated ticketing systems to enhance your customer support efficiency and team productivity.
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise solutions. Both options come with distinct advantages and caveats that directly impact customer service efficiency, accessibility, and the bottom line. This blog helps you evaluate both the short-term gains and long-term implications and guide you in making the most informed decision.
A customer contacts your support team about a billing error — something they’ve raised twice already. But because there’s no clear system for tracking response
Ever wondered how effective your business could be by merging all email communication with your customer relationship management (CRM) system? Imagine having the power to
In most workplaces, email is preferred for external communication, while a messaging app like Slack is used for internal communication. However, there are times when
Modern work environments rely heavily on project management tools and email services for seamless communication and collaboration. What if these two platforms could work together?
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support
Discover everything you need to know about an accounts payable helpdesk and why your business needs one.
Small businesses manage a lot daily, and keeping up with vendor payments is one key task. Paying vendors on time builds trust and helps you
When you’re choosing an accounts payable software, you’d probably be overwhelmed by the number of options Google throws at you. It’s easy to fall down
If your company deals with a lot of external vendors or contract workers, managing them manually or on spreadsheets can be a real headache. From
Imagine if all your customers are happy and delighted. They do repeat purchases and help you scale revenue. They spread the word about your brand
DragApp is a productivity software designed to simplify email and task management for teams that use Gmail. It does this by transforming your Gmail into
Explore the 11 best IT help desk tools of 2025. Boost team collaboration and productivity with our top picks.
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need
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