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How to Use Group Mailbox for Efficient Team Collaboration
A group mailbox is a shared email account to enable collaborative communication and information sharing among multiple users within a team.
A group mailbox is a shared email account to enable collaborative communication and information sharing among multiple users within a team.
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right approach for your business.
6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with customers, carriers and partners.
Gmail automation helps you automate email related tasks. Discover step-by-step workflows that help you setup multiple automations for your Gmail inbox.
Discover how to merge Gmail accounts in a step by step process. Learn about its benefits, challenges, and best practices.
Learn what is mail merge and how you can use it to personalize conversations. Also, check out the 15 best mail merge chrome extensions.
An ultimate guide to Google Workspace email forwarding: Discover best practices, safety tips, and challenges to automate email forwarding in 2023
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
Knowledge bases are like big online help centers. Companies use them to put answers to common questions in a centralized place. This way, customers can
The key to delivering timely customer support is to have quick access to solutions. But normally in any business, there’s a good chance that information
A detained explaination of customer success vs. customer support. It also talks about how to implement both function in businesses
Remember the Gmail phishing attack of 2017? Hackers sent emails to Gmail users, asking them to open a malicious link. The result? Over 1 million
If you’re running a business, you’d know that occasional disruptions to your products or services are inevitable. Sometimes these interruptions are planned, while other times
![Top 9 AI Customer Support Software [2023]](https://hiverhq.com/wp-content/uploads/2023/08/Top-7-AI-customer-support-software.png)
AI customer support software can help you save time and improve efficiency. Read about the top 9 AI customer support software solutions.
Efficiency, accuracy, and optimized cash flow — these are the foundational goals of any finance team handling accounts receivable (AR). But managing accounts receivable traditionally
There’s no doubt that AI chatbots make customer service more efficient. But one of their biggest drawbacks is that they lack contextual understanding. Imagine talking
Learn how to re-engage customers using these effective win-back email templates
This article emphasizes essential guidelines for creating effective employee recommendations. It also includes a selection of adaptable templates for different scenarios
Social media has become one of the main ways customers ask questions, report issues, and expect quick replies. Every comment or message is part of
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be checking every customer
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