Try Hiver For Free
7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
7-day free trial | No credit card required
Use Hiver To Delight Customers and Your Teams, equally!
Development & IT teams use Jira Service Management to manage incidents, changes, and requests
It can only be a makeshift, temporary customer support tool with heavy, complicated and undependable customizations.
Customer success teams love Hiver! ❤️
Hiver upgrades Gmail into a multi-channel help desk for customer success teams to intuitively solve customer requirements on-time.
| FEATURES |  |  |
|---|---|---|
| Getting Started | Set-up takes minutes if not seconds to get going. Little to no learning curve. Everything happens on Gmail. | Set-up is complicated and time-consuming. Drastic learning curve for your customers and your teams. |
| Customer support | Real people to assist your teams 24/7 on all plans! | Pay extra for 24x7 support on select plans. |
| Knowledge base | Built-in knowledge base that’s easy to use. You don’t have to pay extra or integrate another tool. | No built-in knowledge base. You’ll have to pay for & integrate a separate tool (Confluence) for it. You can use the free version but it’s limited to 10 users, 2GB storage, and no customer support from the Confluence team. |
| CSAT surveys | Easily collect and analyze CSAT scores with Hiver’s surveys. You can choose when to send the surveys and extensively customize them. | For projects in Jira, CSAT can only be sent to all closed tickets if it is enabled for a project. Limited to no customizations allowed. |
| Email templates | Build custom email templates for your team to reduce response time. | No option to build or customize email templates. |
| Reporting & Dashboards | Monitor all important service desk metrics in real-time and get in-depth KPI insights with Analytics. | Reporting is limited in nature, custom reports are hard to create. Inability to track key metrics like FCR, FRT etc. |
Hiver offers uninterrupted 24x7 real-time and personalized email and chat support across all plans.
Jira’s 24x7 support is limited to specific plans and comes with stipulations, so you can expect delayed resolutions and multiple follow-ups to get there. Start free trial
Hiver lets you manage tickets, collaborate with team members, and use all its other features directly within the familiar Gmail interface. There’s no need to learn a new interface.
Jira has a complicated UI that you’ll need to learn from scratch. It has a steep learning curve and you’ll have to switch between different interfaces and platforms to leverage all the features. Start free trial
Hiver offers a range of easily customizable reports and dashboards. You can track and analyze your team's performance in real-time.
Reporting capabilities of Jira are limited and have a learning curve even for basic functions such as creating custom reports. Start free trial
| FEATURES | | |
|---|---|---|
| Quality of support | 9.3 | 8.2 |
| Good partner in doing business | 9.3 | 8.5 |
| Product Direction (% Positive) | 9.1 | 8.3 |
| Response Automation | 8.9 | 8.9 |
| Ticket creation user experience | 9.2 | 8.6 |
| Dashboards | 8.7 | 7.8 |
| Reporting | 8.6 | 8.3 |
| SLA Management | 8.6 | 8.5 |
| Customization | 8.3 | 7.7 |
| Email to case | 9.1 | 8.1 |
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian SibayanManager - Field Operations and Systems
Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.
Taylor GarceauProgram Manager, Customer Success, Cohere Health
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke ThompsonCo-owner
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
