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Last Updated: 22th Dec, 2022
We’re committed to protecting our customers’ data. We’ve especially developed processes, technologies, and policies that ensure we deliver on our data security promise.
The really good thing is that our already-in-place privacy and security practices align with the requirements of the GDPR regulation. And that is why more than 1,500 businesses count on us to keep their data safe and secure.
What really is GDPR?
First off, in case you were wondering, GDPR stands for General Data Protection Regulation. Broadly speaking, it aims to simplify and streamline the data regulatory environment for businesses.
At its core, GDPR is a new set of rules designed to give EU citizens more control over their personal data. It adds a list of new requirements about how companies should protect individuals’ personal data they collect and use.
In the simplest of words, GDPR aims to control how individuals and organizations may obtain, use, store, and remove personal data. EU citizens will now have complete control over their personal data.
You can read all about GDPR here.
Is Hiver GDPR compliant?
By all means. Hiver is fully compliant with the GDPR guidelines.
We have always been extremely careful about handling our customers’ data and our existing security practices already met most aspects of the new data privacy rules.
We still went ahead and undertook an extensive internal audit to ensure we comply with all the GDPR regulations.
Does Hiver have a Data Protection Officer?
Yes, we’ve appointed a Data Protection Representative who will ensure that our employees across teams are trained on the requirements of the regulation and comply with it.
The DPO is responsible for:
What steps has Hiver taken to ensure the safety of its customers’ data?
Here’s a quick lowdown of what Hiver is doing to protect your data:
Data Processing Addendum
We’ve created a Data Processing Addendum - a legal agreement that Hiver’s customers and third parties can request from us. The document promises the correct use of personally identifiable information stored with Hiver.
Infrastructure and physical security
All of our services and data are hosted on the Amazon Web Services (AWS) in the US. AWS complies with leading security policies and frameworks including SAS70 level II, SSAE 16, SOC framework and ISO 27001.
Safeguard Data Inventory
We’ve created an exhaustive list of third party Subprocessors - third party services that assist Hiver in providing service. There are instances when we have to share customers’ personally identifiable data with them. We have an active mechanism in place to keep it up to date.
Rights to be Forgotten (RTBF)
Hiver is committed to processing data deletion requests in accordance with the GDPR. An individual or an organization who seeks to delete personal information stored or processed by Hiver on behalf of a User/Customer can direct his/her query to the User/Customer(the data controller). Upon receipt of an erasure request from one of our User/Customer for us, in line with GDPR laws, we shall ensure we will honor the request within 30 days from the date of the request received.
We strongly advise our subscribers not to include any Personally Identifiable Information (PII) in the “User Defined Data” (in the Hiver application),especially in the templates or notes sections. It’s advised to refrain from including PII in your communications through Hiver's services such as chat, templates, and shared drafts.
All data deletion requests are processed for any structured data that are stored/transmitted/processed in Hiver systems. We have processes in place to delete structured personal data upon request, provided that it does not conflict with any legal obligations or legitimate business interests.
To make an erasure request to have personal information maintained by us returned to you or removed, please email [email protected] with the erasure request as per the GDPR guidelines outlined in.https://gdpr.eu/wp-content/uploads/2019/01/RIGHT-TO-ERASURE-REQUEST-FORM.pdf
We’ve ensured that our employees are trained on data privacy and GDPR guidelines. Everyone at Hiver is well versed with their responsibilities regarding security, process integrity, and confidentiality of customer data.
Updates to Terms of Service
In the wake of the new rules, we went ahead and updated our Terms of Service to include the DPA and other clauses required by GDPR.
What kind of data does Hiver collect?
When you use our product, our server saves the following details Database.
Should you have any questions about GDPR or Data Privacy, you can always write to us at [email protected].
Hiver leads the way in security
SOC 2 Type II Compliant
ISO 27001 Certified