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Add ‘Collaborators’ to help with customer interactions

Leverage the expertise of colleagues who are not part of your Hiver shared mailbox or account.

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How does it work?

1

Invite an external co-worker (or “Collaborator”) by @mentioning them in Hiver Notes.

2

They join a ‘Collaboration Space’ through a private link that is automatically emailed to them.

3

The Collaborator now has ‘read-only’ access to the email conversation. They can reply back using Notes.

Clear context. Foolproof. Secure.

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Information at one place

No switching to another communication channel. Provide context seamlessly through access to customer emails, attachments, and Hiver Notes.

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Foolproof by design

Since Collaborators get read-only access to emails, you can easily avoid faux-pas like accidental replies or email forwards.

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Clear communication

Information and sentiment are not miscommunicated or diluted when trying to explain a situation to external team members.

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Information security

Permalinks created for sharing email conversations with Collaborators are not accessible by individuals outside your organization.

Inspire a culture of

“Customer support
is everyone’s responsibility”

With Collaborators, your co-workers can indirectly see the impact of their replies in helping solve customer queries. Moreover, through such collaboration they will also get a deeper understanding of who your customers are and what challenges they are trying to solve.

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