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Leverage the expertise of colleagues who are not part of your Hiver shared mailbox or account.
Invite an external co-worker (or “Collaborator”) by @mentioning them in Hiver Notes.
They join a ‘Collaboration Space’ through a private link that is automatically emailed to them.
The Collaborator now has ‘read-only’ access to the email conversation. They can reply back using Notes.
No switching to another communication channel. Provide context seamlessly through access to customer emails, attachments, and Hiver Notes.
Since Collaborators get read-only access to emails, you can easily avoid faux-pas like accidental replies or email forwards.
Information and sentiment are not miscommunicated or diluted when trying to explain a situation to external team members.
Permalinks created for sharing email conversations with Collaborators are not accessible by individuals outside your organization.
With Collaborators, your co-workers can indirectly see the impact of their replies in helping solve customer queries. Moreover, through such collaboration they will also get a deeper understanding of who your customers are and what challenges they are trying to solve.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Maximise customer delight with the wide range of features offered by Hiver
