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Leverage the expertise of colleagues who are not part of your Hiver shared mailbox or account.
Invite an external co-worker (or “Collaborator”) by @mentioning them in Hiver Notes.
They join a ‘Collaboration Space’ through a private link that they receive via email.
The Collaborator can respond using Notes but gets ‘read-only’ access to the email conversation.
Enable cross-department collaboration for accurate and timely resolution of customer issues. Add relevant colleagues as 'collaborators' to address unique queries, e.g., rope in developers for technical assistance.
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Get prompt resolutions on pricing queries and get real-time updates on financial projects by collaborating with other teams. E.g., involving the Procurement team for supplier insights and cost-saving opportunities.
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Collaborate on troubleshooting, provide real-time updates on IT-related projects, and share knowledge and resources with other teams. E.g., team up with HR to train employees on a new onboarding software.
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Collaborate with different teams to provide effective, company-wide HR support. E.g., Involve Marketing for employee branding or loop in tech teams to view applications received to fill in technical vacancies.
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No switching tabs or apps. Transfer context seamlessly by providing shared access to emails, attachments, and Hiver Notes (internal messaging).
Since “Collaborators” get read-only access to emails, you can easily avoid faux pas like accidental replies or email forwards.
Directly reach out to the relevant stakeholder – irrespective of what department they belong to. Hence, information and sentiment are not miscommunicated or diluted when trying to explain a situation.
Permalinks created for sharing email conversations with “Collaborators” are not accessible by individuals outside your organization.
It can be a hassle to communicate on multiple apps when there are silos between departments. But if you use Collaborators, you can avoid that headache. For instance, if you have a query from a customer that requires help from the sales team, you can ask them by directly looping in the relevant sales rep. This saves time and makes it easier to get things done without having to jump through hoops.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific team members.
Turn emails into actionable tasks, give them designated owners, and provide swift communication to customers, employees, and other stakeholders.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
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Finance
ITSM
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