Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take
50-100% more time.
50-100% more time.
Nathan Strang
Ocean Freight Operations Manager, Flexport
Trusted by over 1500 companies
With Workload Distribution, you can analyze how conversations are distributed within your team at a single glance. Redistribute conversations easily to ensure optimal distribution of your team’s workload, faster responses, and a happier, stress-free customer service team.
Supported Browsers : Chrome
As a business owner or a team manager, one of the most critical parts of your job is to balance the workload for your team in a fair manner. The Workload Distribution feature in Hiver lets you do exactly that, without you having to hover over your team’s shoulders as they tick off conversations from their email lists.
Simply click on the Workload Distribution button inside Gmail to get a real-time view of all open and unresolved conversations in your shared mailbox. Visualize workload better by sorting unresolved conversations in ascending or descending order, and use the search function to see conversations per team member.
Get a drill-down view of the conversations being handled by your team. Click on a team member’s name and see which conversations have been assigned to them. Use the dropdown menus to sort conversations further and reassign them with a few clicks.
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