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A critical job for a manager is to balance their team’s workload fairly. Hiver’s Workload Distribution feature lets you analyze and redistribute conversations for optimal workload management. This ensures faster responses and a happier team.
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Easily group, sort, and filter customer emails using filter combinations and save them for quick access.
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Maximise customer delight with the wide range of features offered by Hiver
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Loved by 8000+ teams on Google Workspace
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
