Improve workload management

Optimize your team’s workload efficiently

A critical job for a manager is to balance their team’s workload fairly. Hiver’s Workload Distribution feature lets you analyze and redistribute conversations for optimal workload management. This ensures faster responses and a happier team.

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Visualize team
workload in real time

  • Get a real-time view of all open conversations in your shared mailbox with a single click
  • Visualize workload better by sorting conversations in ascending / descending order
  • View conversations per team member using the search function

Allocate workload better with drill-down views

  • Get a drill-down view of the conversations being handled by your team
  • Click on a team member’s name to see the conversations assigned to them
  • Reassign conversations with just a few clicks

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