Hiver - A alternative
that doesn’t force you to leave Gmail

Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a helpdesk - straight to your inbox. Hiver helps your team collaborate better and provide a world-class customer experience.

Zero learning curve Zero learning curve Fast and responsive UI Fast and responsive UI Advanced reporting Advanced reporting Superior workflow automation Superior workflow automation Multi Channel Multi channel support
Add to Gmail
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Hiver, the perfect gmail team collaboration toolHiver, the perfect gmail team collaboration tool

Customer delight on your
fingertips

Email Delegation

Delegate emails with ease

Hiver ensures that every email coming to your customer service inbox has a clear status. Assign emails to team members, create ownership within the team, and deliver timely responses to your customers.

Notes and mentions

Collaborate on the go

Collaborate effortlessly with your team and ace your customer support strategy. Have quick discussions with your teammates over private notes that will continue to live next to emails and provide future context.

Auto assignment

Automate intelligently and delight

Say goodbye to repetitive tasks with Hiver’s smart workflows and assignment rules. Let Hiver handle all the grunt work by auto-assigning emails, distributing the workload and intelligently closing non-actionable emails with Harvey - The AI Bot while your team delights customers.

Analytics

Take your customer support to the next level

Strengthen your support strategy and identify bottlenecks instantly with Hiver’s advanced reporting and analytics capabilities. Get deep insights on workload distribution, SLA violations, CSAT scores, and team performance.

Live Chat

Supercharge your customer support with live chat

Wow your customers instantly with a live chat that sits within Gmail. With Hiver’s feature-rich live chat solution, improve your response and resolution time with incredible ease.

knowledge base

Accelerate customer support with Knowledge Base

Get the multichannel advantage with Knowledge Base powered by Hiver. Maintain a library of help articles on commonly asked questions. Improve customer experience by offering the flexibility of choosing from Help desk + Live chat + Knowledge base solutions.

Hiver Contacts

Contextualize responses better with rich customer context

Craft more personalized responses. Get a central repository of all customer data in a single place, inside Gmail. Hiver Contacts helps you acquire in-depth understanding of your customers based on their past conversations with your teams.

Integrations

Combine your apps with Hiver

Connect the apps you use every day, with Hiver. Built-in Hiver integrations are code-free and allow you to manage all your tasks, without having to leave Gmail.

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Here’s why leading brands switch to Hiver

*Source:Capterra

Hiver vs Freshdesk

A Detailed ComparisonDownload the Guide
freshdesk-ebook
Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

*Source:Capterra
Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.6

*Source:Capterra

Users across the globe
love the Hiver experience

Hiver Experience
 hiver customer flexport hiver customer flexport
Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Managerhiver customer flexport
hiver customer flexport
 hiver customer oxford hiver customer oxford
Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systemshiver customer oxford
hiver customer oxford
 hiver customer flexport hiver customer flexport
Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associatehiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Managerhiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Managerhiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-ownerhiver customer flexport
hiver customer flexport

Simplify delivering great customer support - Sign up for Hiver today!

*7-day free trial | No credit card required
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