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Works inside Gmail
24x7 real-time and
personalized customer support on all plans
Seamlessly integrates with
Google Workspace
Unfamiliar UI
24x5 live chat support only on specific plans, requires frequent follow-ups and escalations
Only alerts you of new queries in Gmail before redirecting you to an external tool
| $7080/ year | $35,400/ year |
| $4680/ year | $23,400/ year |
| Annual Savings | $2400/ year | $12,000/ year |
Manage all support channelswith an external helpdesk.from GmailHiver allows you to serve your customers via email and chat without forcing you to leave Gmail. You don’t have to change your behavior or learn a new interface.
Freshdesk's UI can be cluttered, slow, and buggy. The configuration is complicated, and it comes with a steep learning curve.
Hiver offers uninterrupted 24x7 real-time and personalized chat and email support across all plans.
With Freshdesk, your tickets will often be escalated and require continuous follow-ups. Since they only offer 24x5 chat support on specific plans, you’ll experience delay in resolutions.
Hiver comes with a host of highly customizable reports. You can easily access insights at a granular level about your workload distribution and your team's performance.
Freshdesk’s reporting is limited and complicated to configure. For example, Freshdesk doesn’t let you sort your agents’ performance and efficiency by customers. GET ACTIONABLE INSIGHTS
| FEATURES |   |   |
|---|---|---|
| Quality of support | 9.3 | 8.8 |
| Good partner in doing business | 9.3 | 8.8 |
| Product Direction (% Positive) | 9.0 | 8.6 |
| Response Automation | 9.0 | 8.5 |
| Ticket Collaboration | 9.0 | 8.6 |
| Integrations | 8.4 | 8.2 |
| Reporting | 8.5 | 7.8 |
| Chat/Live Support | 8.7 | 8.5 |
| Customization | 8.5 | 8.0 |
| Dashboards | 8.5 | 8.2 |
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian SibayanManager - Field Operations and Systems
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke ThompsonCo-owner
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
