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Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a helpdesk - straight to your inbox. Hiver helps your team collaborate better and provide a world-class customer experience.
Hiver ensures that every email coming to your customer service inbox has a clear status. Assign emails to team members, create ownership within the team, and deliver timely responses to your customers.
Collaborate effortlessly with your team and ace your customer support strategy. Have quick discussions with your teammates over private notes that will continue to live next to emails and provide future context.
Say goodbye to repetitive tasks with Hiver’s smart workflows and assignment rules. Let Hiver handle all the grunt work by auto-assigning emails, distributing the workload and intelligently closing non-actionable emails with Harvey - The AI Bot while your team delights customers.
Strengthen your support strategy and identify bottlenecks instantly with Hiver’s advanced reporting and analytics capabilities. Get deep insights on workload distribution, SLA violations, CSAT scores, and team performance.
Wow your customers instantly with a live chat that sits within Gmail. With Hiver’s feature-rich live chat solution, improve your response and resolution time with incredible ease.
Get the multichannel advantage with Knowledge Base powered by Hiver. Maintain a library of help articles on commonly asked questions. Improve customer experience by offering the flexibility of choosing from Help desk + Live chat + Knowledge base solutions.
Craft more personalized responses. Get a central repository of all customer data in a single place, inside Gmail. Hiver Contacts helps you acquire in-depth understanding of your customers based on their past conversations with your teams.
Connect the apps you use every day, with Hiver. Built-in Hiver integrations are code-free and allow you to manage all your tasks, without having to leave Gmail.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.
Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.
I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!
Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.
Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.