Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

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Hiver - A alternative
that doesn’t force you to leave Gmail

Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a helpdesk - straight to your inbox. Hiver helps your team collaborate better and provide a world-class customer experience.

Zero learning curve

Fast and responsive UI

Advanced reporting

Superior workflow automation

Multi channel support

Add to Gmail

*No credit card required

Hiver, the perfect gmail team collaboration tool

Customer delight on your
fingertips

Delegate emails with ease

Hiver ensures that every email coming to your customer service inbox has a clear status. Assign emails to team members, create ownership within the team, and deliver timely responses to your customers.

Collaborate on the go

Collaborate effortlessly with your team and ace your customer support strategy. Have quick discussions with your teammates over private notes that will continue to live next to emails and provide future context.

Automate intelligently and delight

Say goodbye to repetitive tasks with Hiver’s smart workflows and assignment rules. Let Hiver handle all the grunt work by auto-assigning emails, distributing the workload and intelligently closing non-actionable emails with Harvey - The AI Bot while your team delights customers.

Take your customer support to the next level

Strengthen your support strategy and identify bottlenecks instantly with Hiver’s advanced reporting and analytics capabilities. Get deep insights on workload distribution, SLA violations, CSAT scores, and team performance.

Supercharge your customer support with live chat

Wow your customers instantly with a live chat that sits within Gmail. With Hiver’s feature-rich live chat solution, improve your response and resolution time with incredible ease.

Accelerate customer support with Knowledge Base

Get the multichannel advantage with Knowledge Base powered by Hiver. Maintain a library of help articles on commonly asked questions. Improve customer experience by offering the flexibility of choosing from Help desk + Live chat + Knowledge base solutions.

Contextualize responses better with rich customer context

Craft more personalized responses. Get a central repository of all customer data in a single place, inside Gmail. Hiver Contacts helps you acquire in-depth understanding of your customers based on their past conversations with your teams.

Combine your apps with Hiver

Connect the apps you use every day, with Hiver. Built-in Hiver integrations are code-free and allow you to manage all your tasks, without having to leave Gmail.

Here’s why leading brands switch to Hiver

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.

Brian Del Terzo C

Administrator

The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.

Nick J

Partner & Co-Founder

Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.

Bryn S

Director of Operations

I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!

Bartek M

Operations Manager

Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.

Virginia T

Pulse Manager

Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.