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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
Trusted by 10,000+ teams globally

Not ready to install Hiver’s Gmail extension?

That’s okay. Would you be open to try Hiver’s standalone web-based customer service platform, which does not require downloading the Gmail extension?

Yes, take me there!Customers all across the globe.

Thank you for your interest!

The web app is currently under development—we’ll notify you as soon as it’s live. In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.

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Say Goodbye to Freshdesk's
Clunky UX and Lackluster Support

Use your email inbox+Hiver to run a Multi-Channel Help Desk

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Hiver: Simplified Email-based Helpdesk,
Surpassing Freshdesk in Ease-of-use
FEATURES
InterfaceComplex, takes time to set up. Some users find it cumbersome and slow.Simple and quick to set up, built within your inbox. 
Customer support and service24/7 email support in free plan; phone and chat support only in paid plans and only on weekdays.24/7 chat and email support across all plans.
Suite of Customer service toolsComprehensive suite for diverse needs.Streamlined, email-based, focuses on simplicity
Dynamic Canned responsesStatic templates that require manual updating.Dynamic, personalized, auto-adjusting responses.
AnalyticsOffers analytics, but within its portal, making data analysis time-consuming and complex.In-depth, easy-to-understand, personalized support performance analytics.
AutomationIncludes ticket dispatch, time/event-triggered automation, and OmnirouteTM.Offers rule-based automation, AI bot, round robin assignment, and body-search automations for advanced email management.

Here’s how Hiver fares better than Freshdesk

Hiver doesn’t force you to
learn a new interface

Hiver allows you to serve your customers via email and chat without forcing you to leave your inbox. You don’t have to change your behavior or learn a new interface.

Freshdesk's UI can be cluttered, slow, and buggy. The configuration is complicated, and it comes with a steep learning curve.

Internal collaboration is more seamless with HiverInternal collaboration is more seamless with Hiver
Easy to establish team accountability in Hiver Easy to establish team accountability in Hiver 

You’ll always find a proactive
support team at Hiver 

Hiver offers uninterrupted 24x7 real-time and personalized chat and email support across all plans.

With Freshdesk, your tickets will often be escalated and require continuous follow-ups. Since they only offer 24x5 chat support on specific plans, you’ll experience delay in resolutions.

Hiver offers in-depth
reporting and analytics

Hiver comes with a host of highly customizable reports. You can easily access insights at a granular level about your workload distribution and your team's performance.

Freshdesk’s reporting is limited and complicated to configure. For example, Freshdesk doesn’t let you sort your agents’ performance and efficiency by customers. GET ACTIONABLE INSIGHTS 

Hiver offers in-depth reporting and analyticsHiver offers in-depth reporting and analytics
More Hiver Features You’ll Love

Hiver vs Freshdesk

A Detailed ComparisonDownload the Guide
freshdesk-ebook
Hiver is highly recommended, and
for good reasons
FEATURES
Quality of support9.38.8
Ease of setup98.6
Meets requirement9.08.6
Good partner in doing business9.38.8
Product Direction (% Positive)9.18.7
Response Automation8.88.5
Ticket Collaboration98.7
Reporting8.57.9
Chat/Live Support8.98.5
Dashboards8.68.3
Source:
Take a quick Hiver Walkthrough

10,000+ teams use Hiver to engage with customers, vendors and employees

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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Managerhiver customer flexport
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Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systemshiver customer oxford
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Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.

Taylor GarceauProgram Manager, Customer Success, Cohere HealthCohere Health
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Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associatehiver customer flexport
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Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Managerhiver customer flexport
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I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Managerhiver customer flexport
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Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-ownerhiver customer flexport
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Hiver is the truly best alternative to Freshdesk.

Enhance customer satisfaction while
minimizing team frustrations.  Get up and running in just minutes.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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