A Gmail-based alternative to Freshdesk

Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a help desk - straight to your inbox. It helps your team collaborate better and provide an amazing experience to your customers.

Request a Demo

Supported Browsers : Chrome

Hiver helps over 1500 companies deliver brilliant customer service with ease

All the features of
a help desk - now in Gmail

Don’t just take our word for it. Here’s what Hiver
users have been saying

 hiver customer virginia  hiver customer virginia
Hiver text quotes

With Hiver, I have much better visibility into where an issue is on the resolution path. And we’ve stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time. Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team

Nathan Strang Ocean Freight Operations Manager, Flexport
Hiver text quotes  hiver customer reali
Jennifer Nguyen Jennifer Nguyen
Hiver text quotes

Because Hiver is accessible anywhere, our remote staff has the ability to assist their teams with answering emails. Should they have a specific question for their teammates, they utilize the Notes function to leave messages. Hiver doesn’t bind our employees to have to be in the office to be productive.

Jennifer Nguyen Operations Associate, New Hope Fertility Center
Hiver text quotes  hiver customer flexport
hiver customer virginia  hiver customer virginia
Hiver text quotes

From a leadership perspective of managing a team, Hiver has some immense benefits. It gives managers high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and track the average first response time.

Johanny Rodriguez Associate Director of Account Managers, Bergen Logistics
Hiver text quotes  hiver customer reali
slider bracket slider bracket

"So, any improvements in the team’s performance?"
Glad you asked.

Hiver does away with common help desk problems - like unfamiliar interface,
steep learning curve, and complex workflows. And that helps teams across
companies work more productively.

Hiver icon

Have 30 minutes sometime this week?

More reasons to choose Hiver over Freshdesk

World-class customer support

Customer service teams need prompt support more than anyone else. Hiver understands that and diligently helps customers 24 hours 5 days a week. Hiver’s team of happy support reps is trained to actively listen and provide custom solutions.

Hiver’s customer support team is really impressive - they proactively seek feedback and are dedicated to understanding their clients' needs. High performing product, great service, low cost.

Kate Sullivan

General Counsel (Legal), Lonely Planet

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mind shift in the way the team approached and used email.

Virginia Trowbridge

Pulse Manager, Reali

Almost zero learning curve

It’s like how you never had to learn to use Gmail - Hiver is actually that simple. You manage emails the same way you always have. There are no new terminologies to learn. Teams that use Hiver focus solely on keeping customers happy - instead of negotiating through a complicated interface.

Human conversations

Customers don’t want to receive corporate-looking robotic emails - it de-humanizes the whole experience. With Hiver, you have direct interactions with customers - there are no impersonal ticket numbers involved. Just human-to-human conversations that help you build a rapport with customers.

I thought about using a ticketing solution but decided against it. I’ve interacted with the support team of companies that use one. And the emails they send don’t have a pleasant look. Also, I’d get a confirmation email every time I raised a request and every time a request was resolved. Too many unnecessary emails!

Bartek Marczak

Operations Associate, BNI Alberta

Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to be able to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.

James McNeil

President & CEO at Daybreak Metro

Powered by Google search

Hiver’s search works right on top of Google - and makes looking for older customer conversations incredibly simple. You can search across team inboxes from one place, instead of searching through every inbox separately. You can even use the good old Gmail operators like ‘To’, ‘From’, ‘Subject’, and more.

The most secure
customer service solution

Security by Google

We do not store your emails

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

ISO 27001 Certified

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

Request a Demo