Looking for a faster and simpler Zendesk alternative?

Provide a seamless customer experience without getting lost in the complexity of legacy software. With Hiver, woo your customers with consistent support, collaboration, automation, and more without having to leave the Gmail interface.

Zero learning curve Zero learning curve Fast and responsive UI Fast and responsive UI Advanced reporting Advanced reporting Superior workflow automation Superior workflow automation Multi Channel Multi channel support
Add to Gmail
*No credit card required
Hiver, the perfect gmail team collaboration toolHiver, the perfect gmail team collaboration tool

Customer delight on your
fingertips

Email Delegation

Email delegation made easy

With Hiver, eliminate the need for CCs/Forwards, convert emails into actionable and assign them to your team with a click. Never miss another email and provide delightful customer support.

Notes and mentions

Collaborate seamlessly with your team

Never lose context again. Keep your team and customer conversations separate. Tag your teammates and exchange quick notes that will continue to live next to emails. Collaborate effortlessly with Hiver.

Auto assignment

Automate mundane tasks intelligently

Skyrocket your team’s productivity by automating repetitive tasks with Hiver’s smart assignment rules, workflows and Harvey - The AI Bot. Auto-assign emails, distribute workload with round-robin assignments, intelligently close the non-actionable customer emails, and a lot more.

Analytics

Revamp your customer support

Optimize your customer support strategy with Hiver’s advanced reporting and analytics capabilities. Build custom reports to analyze workload distribution, SLA violations, CSAT scores, and team performance.

Live Chat

Augment your support strategy with Live Chat

Say hello to faster escalations and improved resolution time with Hiver’s live chat offering. Provide a phenomenal customer experience without leaving your Gmail interface.

knowledge base

Enable self-service with Knowledge Base

Get the multichannel advantage with Knowledge Base powered by Hiver. Create and maintain a central library of help articles. Enable customers to resolve queries independently and free up agent’s time by reducing the support volume.

Hiver Contacts

Craft more personalized emails with rich customer context

With all customer data in one place inside Gmail, get a detailed understanding of customers from their recent conversations with your teams. Use the acquired context to craft more personalized responses.

Integrations

Connect your favourite apps with Hiver

Your favorite apps work well with Hiver, inside Gmail. User-friendly, code-free integration, now made for seamless user experience.

Hiver SupportHiver Support
Sign Up for Free

Here’s why leading brands switch to Hiver

*Source:Capterra

Hiver vs Zendesk

A Detailed ComparisonDownload the Guide
zendesk-ebook
Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

*Source:Capterra
Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.6

*Source:Capterra

Users across the globe
love the Hiver experience

Hiver Experience
 hiver customer flexport hiver customer flexport
Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Managerhiver customer flexport
hiver customer flexport
 hiver customer oxford hiver customer oxford
Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systemshiver customer oxford
hiver customer oxford
 hiver customer flexport hiver customer flexport
Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associatehiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Managerhiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Managerhiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-ownerhiver customer flexport
hiver customer flexport

Simplify delivering great customer support - Sign up for Hiver today!

*7-day free trial | No credit card required
CTA image