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Works inside Gmail. No
learning curve. Get set up
in minutes
Get personalized
onboarding for free
Access free 24x7 customer
support on all plans
Unfamiliar UI. Complicated
to navigate. May take
months to set up
Pay between $1,500 to $2,800
for personalized support
Upgrade to a premier
plan for 24x7 support
| $10,680/ year | $53,400/ year |
| $4,680/ year | $23,400/ year |
| Annual Savings | $6,000/ year | $30,000/ year |
If your organization uses Google Workspace, consider using Hiver over a more complex software like Zendesk, which requires you to learn a new interface. Hiver is the best decision we ever made. It turned ROI positive for us within the first three months.
Zendesk was expensive, clunky, and had features we just didn't need. We had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers. It's so much better than the 'here's yourticket number-stand in line' model we had before.
We weren't comfortable with Zendesk because of its unfamiliar Ul. Zendesk being a ticketing system turns emails into tickets. Hiver was a great opportunity to leverage the familiarity of Gmail's Ul. It has been a great tool in our fight against email noise and duplication of effort.
We tried Zendesk, Salesforce, and pretty much everything that's out there. They were all unfamiliar and complicated. But Hiver being right inside Gmail makes it a breeze to work with.
| FEATURES |   |   |
|---|---|---|
| Ease of Use | 9.1 | 8.3 |
| Ease of Setup | 9.0 | 7.9 |
| Quality of Support | 9.3 | 8.5 |
| Ease of Admin | 9.1 | 8.2 |
| Meets Requirements | 9.1 | 8.6 |
| Product Direction (% positive) | 9.0 | 7.8 |
| Notes | 9.3 | 8.6 |
| Ticket Collaboration | 9.0 | 8.6 |
| Assignment & Tasks | 9.3 | 8.4 |
| Response Automation | 9.0 | 8.4 |
| Tagging | 9.2 | 8.2 |
| Integrations | 9.0 | 8.1 |
| User, role & Access Management | 9.0 | 8.3 |
Manage all support channelswith an external helpdesk.from Gmail
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
