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Zendesk vs Hiver
Find your ‘zen’ in customer service
Say hello to Hiver—and compare how we deliver simpler, faster, and more affordable support than Zendesk.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
based on 2,000+ reviews from
You deserve a better customer service software than Zendesk.
Don’t invest extra money and time only to lose your zen.
- Unify support channels like email, live chat, voice, SMS, WhatsApp, socials and apps in one place — no toggling, no tabs.
- Keep switching between zendesk, personal inbox, and apps, leading to productivity dips and scattered workflows.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- Complex UI requires training and costly implementation that can exceed over $5,000. Clunky interface leads to poor team adoption.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Zendesk support is slow. Pay additional for premium support and implementation. Even simple issues require jumping through multiple hoops.
- Get started for free. Paid plans begin at just $25/user with all core features included.
- Plans start at $55/user with basic features. Essential ticketing features are locked behind $89/ user or $115/ user plans. Plus, you'll pay extra for key add-ons.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — deliver personalized service and resolve faster without tab-hopping.
- Designed for ticket queues, not conversation context. Customers feel like a ticket number.
- Hiver AI helps agents draft replies, triage and route conversations, and automatically respond to all support queries. Easily setup AI in under 10 minutes.
- AI features are siloed or locked behind expensive add-ons. Setup and usage are often complex.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- Requires Light Agent licenses or inbox switching just to keep teammates in the loop.
- Unify support channels like email, live chat, voice, SMS, WhatsApp, socials and apps in one place — no toggling, no tabs.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Get started for free. Paid plans begin at just $25/user with all core features included.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — deliver personalized service and resolve faster without tab-hopping.
- Hiver AI helps agents draft replies, triage and route conversations, and automatically respond to all support queries. Easily setup AI in under 10 minutes.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- Keep switching between zendesk, personal inbox, and apps, leading to productivity dips and scattered workflows.
- Complex UI requires training and costly implementation that can exceed over $5,000. Clunky interface leads to poor team adoption.
- Zendesk support is slow. Pay additional for premium support and implementation. Even simple issues require jumping through multiple hoops.
- Plans start at $55/user with basic features. Essential ticketing features are locked behind $89/ user or $115/ user plans. Plus, you'll pay extra for key add-ons.
- Designed for ticket queues, not conversation context. Customers feel like a ticket number.
- AI features are siloed or locked behind expensive add-ons. Setup and usage are often complex.
- Requires Light Agent licenses or inbox switching just to keep teammates in the loop.
Go from chaos to zen in no time with Hiver
Deliver stellar omnichannel customer support
Easily manage communication channels like email, chat, voice, SMS and WhatsApp from a single platform that looks and feels like your inbox.
Leverage AI to draft or refine messages automatically for a perfectly polished response.
Smart inboxes built for collaboration
Hiver helps you manage conversations across channels by letting you triage and assign clear ownership without the need for CCs and forwards.
Enable effortless self-service
Level up your customer service by enabling self-service with AI-powered Chatbots, a Knowledge Base, and a Customer Portal.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team members, categorize them automatically, and ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics, such as response time, resolution time, and customer feedback, to plan headcount and identify improvement opportunities. Easily customize reports and dashboards to share key insights with your team.
The complete customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision detection
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Ex-Zendesk users love Hiver
FINANCE
If you use Google Workspace, choose Hiver over a complex tool like Zendesk. Hiver was easy to adopt, with ROI-positive within just 3 months.
George M
Managing Partner, FutureBooks
Business Services
Zendesk felt clunky and impersonal. With Hiver, we have natural, human conversations—no more ticket numbers or ‘stand in line’ experiences.
Scott Gellatly
General Manager, itGenius
Manufacturing
250%
increase in efficiency
Business Services
23hrs
saved per month
Business Services
Zendesk’s UI felt unfamiliar and turned emails into tickets. Hiver kept Gmail’s UI and helped us cut email noise and duplicate work.
Joshua Fialkoff
COO, Specialty Box & Packaging Co
Business Services
138hrs
saved per month
Business Services
We tried Zendesk, Salesforce—everything felt complicated. But Hiver being right inside Gmail makes it a breeze to work with.
James McNeil
President & CEO, Daybreak Metro
Healthcare
100%
increase in productivity
Hiver vs Zendesk
Still not convinced? Go through our detailed comparison guide to know why you must choose Hiver over Zendesk.
Frequently Asked
Questions
What is the difference between Zendesk vs. Hiver?
Zendesk is a complex help desk built for large enterprises. Hiver, an AI-first customer service platform, is built with ease of use at its heart. Its familiar inbox-like experience, coupled with lower TCO and high ROI, makes it the perfect choice for businesses of all sizes that want to prioritize customer service.
Why choose Hiver?
Hiver and Zendesk share some core features that customer service teams look for, but users rate Hiver higher for ease of use, setup, usability, admin, and much more.
Is Hiver better than Zendesk?
Yes, Hiver offers a user-friendly, inbox-like interface with easier workflows and automation, smarter AI, and affordable pricing.
How do I migrate from Zendesk to Hiver?
We can handle your migration. Sign up for a trial or schedule a demo right away.
Regain your zen by letting go of Zendesk.
Try Hiver!
Get unlimited users on the Free plan ✦ No credit card needed
