Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

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Looking for a faster and simpler Zendesk alternative?

Provide a seamless customer experience without getting lost in the complexity of legacy software. With Hiver, woo your customers with consistent support, collaboration, automation, and more without having to leave the Gmail interface.

Zero learning curve

Fast and responsive UI

Advanced reporting

Superior workflow automation

Multi channel support

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Hiver, the perfect gmail team collaboration tool

Customer delight on your
fingertips

Email delegation made easy

With Hiver, eliminate the need for CCs/Forwards, convert emails into actionable and assign them to your team with a click. Never miss another email and provide delightful customer support.

Collaborate seamlessly with your team

Never lose context again. Keep your team and customer conversations separate. Tag your teammates and exchange quick notes that will continue to live next to emails. Collaborate effortlessly with Hiver.

Automate mundane tasks intelligently

Skyrocket your team’s productivity by automating repetitive tasks with Hiver’s smart assignment rules, workflows and Harvey - The AI Bot. Auto-assign emails, distribute workload with round-robin assignments, intelligently close the non-actionable customer emails, and a lot more.

Revamp your customer support

Optimize your customer support strategy with Hiver’s advanced reporting and analytics capabilities. Build custom reports to analyze workload distribution, SLA violations, CSAT scores, and team performance.

Augment your support strategy with Live Chat

Say hello to faster escalations and improved resolution time with Hiver’s live chat offering. Provide a phenomenal customer experience without leaving your Gmail interface.

Enable self-service with Knowledge Base

Get the multichannel advantage with Knowledge Base powered by Hiver. Create and maintain a central library of help articles. Enable customers to resolve queries independently and free up agent’s time by reducing the support volume.

Craft more personalized emails with rich customer context

With all customer data in one place inside Gmail, get a detailed understanding of customers from their recent conversations with your teams. Use the acquired context to craft more personalized responses.

Connect your favourite apps with Hiver

Your favorite apps work well with Hiver, inside Gmail. User-friendly, code-free integration, now made for seamless user experience.

Here’s why leading brands switch to Hiver

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.

Brian Del Terzo C

Administrator

The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.

Nick J

Partner & Co-Founder

Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.

Bryn S

Director of Operations

I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!

Bartek M

Operations Manager

Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.

Virginia T

Pulse Manager

Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.