Turn Tickets into
Real Conversations
Move away from Zendesk's complexities to simplify customer support.

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Zendesk costs 2x more than Hiver

MUST-HAVE
HELPDESK FEATURES

  • Shared Inboxes
  • Live chat
  • Voice Channel
  • WhatsApp
  • Knowledge Base
  • Automation
  • Analytics and reporting
  • SLAs
  • Integrations
  • CSAT

HELPDESK
Software

Small + MEDIUM Teams
10 USERS

Large Teams
50+ USERS

$10,680/ year$53,400/ year
$4,680/ year$23,400/ year
Annual Savings $6,000/ year$30,000/ year

Your effective annual savings with Hiver is56%

Here’s how much extra you’ll pay Zendesk
for these features

Automations
154%
Internal Collaboration
560%
CSAT surveys
102%
SLAs
153%
Here’s why ex-Zendesk users
migrated to Hiver

ROI positive in 3 months

If your organization uses Google Workspace, consider using Hiver over a more complex software like Zendesk, which requires you to learn a new interface. Hiver is the best decision we ever made. It turned ROI positive for us within the first three months.

George M
George M
Managing Partner, FutureBooks

Hiver > Zendesk

Zendesk was expensive, clunky, and had features we just didn't need. We had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers. It's so much better than the 'here's yourticket number-stand in line' model we had before.

Scott Gellatly
Scott Gellatly
General Manager, itGenius

Great tool in the fight against email noise

We weren't comfortable with Zendesk because of its unfamiliar Ul. Zendesk being a ticketing system turns emails into tickets. Hiver was a great opportunity to leverage the familiarity of Gmail's Ul. It has been a great tool in our fight against email noise and duplication of effort.

Joshua Fialkoff
Joshua Fialkoff
COO, Specialty Box & Packaging Co.

Hiver > all helpdesks

We tried Zendesk, Salesforce, and pretty much everything that's out there. They were all unfamiliar and complicated. But Hiver being right inside Gmail makes it a breeze to work with.

George M
James McNeil
President & CEO, Daybreak Metro
Hiver is highly recommended, and
for good reasons
FEATURES
Ease of Use9.18.5
Ease of Setup9.07.9
Quality of Support9.38.4
Ease of Admin9.28.2
Meets Requirements9.08.6
Product Direction (% positive)9.17.7
Notes9.28.5
Ticket Collaboration9.08.5
Assignment & Tasks9.38.4
Response Automation8.98.4
Tagging9.28.0
Integrations8.58.1
User, role & Access Management8.98.2
Source:

Hiver vs Zendesk

A Detailed ComparisonDownload the Guide
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strike Manage all support channelswith an external helpdesk.from Gmail

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Hiver is the best Zendesk alternative.

Easy setup and minimal training. All the helpdesk features inside Gmail.
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