A simpler Zendesk alternative, right inside Gmail

Looking for something simpler than Zendesk? Meet Hiver, a customer service solution that works on top of Gmail. It brings all the features of a help desk - straight to your inbox.

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Supported Browsers : Chrome

Hiver helps over 1500 companies deliver brilliant customer service with ease

Every help desk feature
you wanted - now inside Gmail

Don’t just take our word for it. Here’s what
companies that switched to Hiver have to say

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Hiver text quotes

It’s easier to make a mistake when the software is complicated. We tried Zendesk, Salesforce, and many other tools. They were all unfamiliar and complicated. Emails often disappeared into the complexities of the system.

James McNeil President & CEO, Daybreak Metro
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Hiver text quotes

Zendesk is a heavy solution that needs multiple integrations. We did not want to create new processes. We wanted a solution that helps us manage emails better, without complicating existing workflows. And we found Hiver. I am happy that our customers are getting a much better experience - now that we’re using Hiver.

Michelle Reznick Billing and Collections Team Leader, AppsFlyer
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In customer service, faster IS better

Hiver does away with the drawbacks of legacy help desk solutions - like clunky interface and delayed
email syncs. Here are a few companies that skyrocketed their support processes with Hiver:

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More reasons to choose Hiver over Zendesk

Familiar user interface

Hiver helps you manage customer conversations right from Gmail. There’s hardly anything to learn or adapt to. You don’t have to create brand new workflows or learn new terminologies. Teams that use Hiver focus solely on keeping customers happy - instead of negotiating through a complicated interface.

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mindshift in the way the team approached and used email.

Virginia Trowbridge

Pulse Manager, Reali

I thought about Zendesk but decided against it. I’ve interacted with the support teams of companies that use Zendesk and the emails they send don’t have a pleasant look. Also, I’d get a confirmation email every time I raised a request and every time a request was resolved. Too many unnecessary emails!

Bartek Marczak

Operations Associate, BNI Alberta

Human conversations

Customers don’t want to receive corporate-looking robotic emails or search through their inbox for a ticket number. With Hiver, you have direct interactions with customers - there are no impersonal ticket numbers involved. Just human-to-human conversations that help you build a rapport with customers.

Powered by Google search

Hiver’s search works right on top of Google - and makes looking for older customer conversations incredibly simple. You can search across team inboxes from one place, instead of searching through every inbox separately. You can even use the good old Gmail operators like ‘To’, ‘From’, ‘Subject’, and more.

Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to be able to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.

James McNeil

President & CEO at Daybreak Metro

Hiver is very straightforward and intuitive to set up. Onboarding took only about 2-3 hours. It was very easy to learn the basic functionality. We understood Hiver pretty quickly.

Nathan Strang

Ocean Freight Operations Manager, Flexport

Onboard your team in a flash

Hiver is super easy and impressively fast to set up. There are no training manuals involved. No heavy-duty software deployments. Just a quick product tour and you’re ready to start using it. Teams get up and running without a hitch.

The most secure
customer service solution

Security by Google

We do not store your emails

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

ISO 27001 Certified

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

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