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The most significant advantage of using Gmail as a helpdesk is that it helps you have personal conversations with customers. There are no ticket numbers, no robotic-looking emails, and no impersonal conversations. All your customers see is a friendly email.
There is also hardly any learning curve when using Gmail as a helpdesk due to its familiar UI - no training guides, painful onboarding, long transition times, and the cognitive load of using a complex software for simple tasks.
Yes. When you sign up, you instantly get access to our Elite plan for 7 days. You don’t need to provide any credit card details at this point.
We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
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Hiver is trusted by over 8000 teams across all industries to deliver exceptional customer support. You can check more about our customers here.