Frequently
Asked Questions

The most significant advantage of using Gmail as a helpdesk is that it helps you have personal conversations with customers. There are no ticket numbers, no robotic-looking emails, and no impersonal conversations. All your customers see is a friendly email.

There is also hardly any learning curve when using Gmail as a helpdesk due to its familiar UI - no training guides, painful onboarding, long transition times, and the cognitive load of using a complex software for simple tasks.

Hiver has three pricing plans, Lite, Pro, and Elite. You can choose the one that best fits your needs and team size. You can also find more information about this on our pricing page. If you need any help, start a chat with our team or fill out the contact us form.

Yes. When you sign up, you instantly get access to our Elite plan for 7 days. You don’t need to provide any credit card details at this point.

We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Start your free trial here.

Hiver is trusted by over 8000 teams across all industries to deliver exceptional customer support. You can check more about our customers here.