The 2020 Google Groups Guide for businesses

What is Google Groups?

Google Groups is an online service where you can create or join groups – and communicate and collaborate with multiple people at the same time.

Hiver Google Groups FAQ: What is Google Groups?

There are three fundamental tasks you can accomplish in Google Groups:

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1. Send Group Emails: Instead of manually selecting each person you want to email, you can send an email to a Google Group. As a result, all participants in that group will receive your email.

2. Start a Conversation Thread: Google Groups acts as a forum. Here, you can start a conversation thread – and people inside the group can reply to it with their own answers, opinions and thoughts.

3. Send Files, Media and Event Invitations: You can send documents, spreadsheets, images, videos and even calendar invites to group participants.

The highlight feature of Google Groups is that it allows everyone to communicate not just with text, but with rich media elements as well.

What is Google Groups for Business?

Google Groups for Business is an extended service available for G Suite users that allows you and other members in your organization to access the main Google Groups interface located at groups.google.com.

This G Suite specific version comes with functionality that is not available in the standard version Google Groups. A few examples of a few exclusive features only available in Google Groups For Business are:

  • The ability to create a collaborative inbox, Q&A forum, and more.
  • Allow members to create their own groups for communication.
  • Control what members can do within a particular group.

Do I need a Gmail account to use Google Groups?

In order to access the standard Google Groups interface — where you can find, create and join any group of your choice — you will need a Gmail account.

But, if you want to access the business version of Google Groups, which includes groups created by your organization, you will need:

  • An active G Suite license (any plan will work).
  • The setting called Groups for Business turned ON.
  • Your work email address that was created inside G Suite.

Where are Google Groups in Gmail?

Currently, you cannot go to Google Groups via Gmail. To access Google Groups, you need to type www.groups.google.com in your web browser. This will redirect you to the main Google Groups webpage.

You can, however, send an email to your group via Gmail. To do so:

  • Sign in to Gmail with your G Suite email address (or with the email address you used to join your group).
  • Click Compose.
  • In the To: field, type in the group email address (you can find it in your group’s about page).
  • Type in your message and click Send.
 Hiver Google Groups FAQ: Compose email

What are Google Groups used for?

At its core, Google Groups allows multiple people to communicate and collaborate with each other on a single platform. Here are some practical uses of Google Groups:

  • Send an email newsletter, announcement or message to a group of people using an email list group.
  • Host in-depth discussions on a particular topic, field of study, project or even hobby using a web forum group
  • Create a knowledge-base or FAQ. Ask questions related to a particular topic, product or service - and have group members participate in giving answers using a Q&A forum group.
  • Create a shared inbox where a team can use one email inbox to create, see and reply to emails. Example use cases include salespeople or customer support agents either processing sales requests or customer support tickets respectively.
  • Share media files, documents, and event invitations to a group of people via Google Drive, Gmail and Google Calendar by simply typing in the group email address.

How do I access Google Groups?

To access Google Groups:

1. Go to www.groups.google.com. This is the main user interface where you will find all your groups.

2. To see your work-based groups, sign in with your G Suite email address (or with the email address you used to join the group).

3. Once you’re logged in, on the top-left corner, click on My Groups.

4. From the list of groups, select your desired group to go on its page.

How do I access Google Groups on my phone?

There is no dedicated Google Groups mobile application you can install. That being said, here’s how you can access Google Groups on your phone

  • Open your web browser app (Chrome, Safari, Firefox etc.)
  • Type www.groups.google.com in the address bar.
  • To see your work-based groups, sign in with your G Suite email address (or with the email address you used to join the group).
  • Click on My Groups.
  • Click on your desired group to access its page.
Hiver Google Groups FAQ: Access my groups

Keep in mind that the interface you’ll see on your phone will be different than what you see on a computer. This is because on your phone, you get the mobile version of Google Groups by default.

What are the 4 types of Google Groups?

When you create a new group, you will be asked to choose what type of group you want to create. Your choice determines how you and your members will be able to interact with each other within the group.

Hiver Google Groups FAQ: Group types

That being said, here are the four types of Google Groups you can create:

1. Email List

In this type of group, members can communicate with each other using a single email address. This makes it a perfect group type for sending messages, making announcements and sharing files with multiple people at the same time.

2. Web Forum

A web forum allows a group of people to initiate and respond to conversations. In this type of group, ideally, multiple people can both make posts and reply to them. All messages and replies are available on groups.google.com. This group type is perfect if you want to facilitate group conversations between coworkers working in the same department, team members collaborating on one project or simply a group of people with common interests in a particular subject.

3. Q&A Forum

The Q&A forum works exactly the same way as a web forum. The only difference is that it is focused on members asking and answering questions. Answers can be marked as ‘best’ or ‘resolved’. This makes such a group ideal for a help desk or a public FAQ page.

4. Collaborative Inbox

When you create a collaborative inbox, people can send emails directly to the group. This effectively turns the group in an inbox where members can read and reply to emails. This type of group is great for running your customer support channel, processing requests and inquiries.

How do I use Google Groups for customer support?

To be able to use Google Groups for customer support, you will need to create a Collaborative Inbox.

Here’s how you can do that:

1. Login to groups.google.com with you G Suite email address.

2. Click on Create Group.

3. Type in your group name, email address and description. Also select the primary language for your group.

4. In group type, choose Collaborative Inbox.

5. If it is a public support channel, set the visibility of your group to Anyone on the web. Otherwise, select Members of this group.

6. Similarly, set permissions for who can View Topics, Post Messages or Join the group. (You can always change these settings later depending on your requirements).

Once done, click Create on the top-left corner of your screen.

Next, go to your new customer support group page. Here:

1. Click on Manage Members on the top-right corner.

2. In the left-hand navigation menu, click Direct Add Members.

3. Type in the email addresses of your customer support agents. Optionally, type in a welcome message and click Add on the top-left corner.

Once done, go to Roles on the left-hand navigation menu. Here, you will find three roles: Owner, Manager and Member.

Click on each role and assign what each type of member can do – and what their role will be. After setting up your group and its member roles, click on a message a customer has posted i.e. a support ticket.

Hiver Google Groups FAQ: Google Groups for customer support

You’ll find the option to:

  • Take the message.
  • Assign it.
  • Mark as duplicate.
  • No action needed.
  • Move to another group

Choose the appropriate option and start answering the customer support request.

Here’s a bit of bad news. The Collaborative Inbox is more of a workaround — it was not designed to work for customer support teams.

Most teams have a hard time using Collaborative Inboxes for managing support@ emails. Emails go unattended. People end up sending duplicate replies to emails. Customers suffer.

The good news is that there is a way to make Collaborative Inboxes work for delivering outstanding customer service.

Overcome the shortcomings of the Google Collaborative Inbox

How do I access Google Groups emails?

There are two ways you can access Google Groups emails.

a) Using the Google Groups webpage:

1. Go to www.groups.google.com. This is the main user interface where you will find all your groups.

2. To see your work-based groups, sign in with your G Suite email address (or with the email address you used to join the group).

3. Once you’re logged in, on the top-left corner, click on My Groups.

4. From the list of groups, select your desired group to go on its page.

5. In the group page, you will have a list of all the emails sent to the group. Simply open the email conversation you want to read.

b) Using Gmail:

1. Sign-in to Gmail with your G Suite email address (or with the email address you used to join the group).

2. In your inbox, go to the Forums tab (or click on the forums label located on the left-hand menu).

3. Here you’ll find all the emails sent to the groups you have joined.

Pro-tip: If you know the exact message you’re looking for, you can type a few keywords from it, or the sender’s name in the search bar located on top of Google Groups and/or Gmail to quickly find the message you’re looking for.

Is Google Groups free?

The standard version of Google Groups is free.

However, Google Groups for Business, which is a version of Google Groups created specifically for organizations, is not free. To be able to use it, you will need a G Suite account.

There are three G Suite plans you can choose from in order to access Google Groups:

  • Basic: $6/user/month.
  • Business: $12/user/month.
  • Enterprise: $25/user/month.

After subscribing to a paid G Suite plan, you will be able to communicate and collaborate with other G Suite users within your organization using the groups.google.com user interface.

Hiver Google Groups FAQ: G Suite plans and pricing

How do I create a Google Group?

The best way to create a Google Group is through your G Suite admin account. This is because in G Suite, you already have created user profiles of your organization’s employees. This will make it easy for you to quickly add members to your group. In addition, groups created in G Suite can be configured to give/remove access not just to Google Group features, but also other services like Gmail, YouTube and more.

Note: Before you can create a Google Group, go to Apps > G Suite > Groups For Business in your G Suite dashboard. Click Edit Service and click On for Everyone. By turning the Google Group service on, other members in your G Suite account will be able to access your Google Groups.

That being said, here’s how you can create a Google Group via your G Suite admin account:

1. Login to your G Suite dashboard with an admin account.

2. On the main admin console page, navigate to Groups.

3. In the groups page, click Create Group on the top-left corner of your screen.

4. Enter the group details such as group name, description, email and who the group owner will be.

Hiver Google Groups FAQ: Google Admin Console

Once done, you will be asked to choose the settings for your group member roles i.e. owner, manager or simply a member. After setting their privileges, choose whether you want your group to be accessible only to your organization or also to the people outside it.

Here’s a brief description of the settings you will have to take care of:

  • Access type: This setting lets you set the visibility of your group. There are a total of four types:
  • 1. Public: Anyone will be able to see your group.

    2. Team: Only a team within your organization will be able to see your group.

    3. Announcements: Only you will be able to share information within this group.

    4. Private: Only the people you choose will be able to access this group.

  • Access Settings: This setting lets you specify what actions and information each user can access:
  • 1. Contact Owners: This allows a member to email group owners directly.

    2. View Members: This allows a member to view the complete list of members within a group.

    3. View Topics: This allows a member to view all the topics submitted inside the group

    4. Publish Posts his allows a member to publish posts to the group.

  • Membership Settings: Here, you can choose which category of group members (owners, managers, members) can add people to the group, invite them and/or approve join requests.
  • Who Can Join The Group: This setting allows you to set how people join your group.
  • 1. Anyone can ask: This allows anyone to request you access to join your group.

    2. Anyone can join: This allows anyone to join the group without asking permission or getting approved.

    3. Only Invited Users: This restricts anyone from requesting or joining your group unless the group owners send them a personal invitation.

  • Allow members outside your organization: If you are creating a public group that anyone should be able to access, turn this setting on.
Hiver Google Groups FAQ: Create Google Group

After finishing this setup process, click Create Group. After a few minutes of doing so, your new group will be active and ready to use.

How many Google Groups can I create?

There is no limit on the number of groups you can create. However, there are some limitations you should be aware of if you plan to use Google Groups For Business (the paid G Suite version of Google Groups):

1. You can be an owner of only 1000 Google Groups.

2. You can be a direct member of up to 2000 groups.

3. You can join only up to 30 groups in a single day.

What is the difference between a Group Owner, Manager and Member?

After you create a Google Group and add members to it, you can tweak the permission each member has. The easiest way to do this is by assigning each member a different ‘role’.

Hiver Google Groups FAQ: Google Groups member roles

By default, there are three main roles you can assign your group members:

1. Group Owner

A group owner has the highest permission level in the group. As a G Suite administrator, you are automatically assigned this role when you create a new group. A group owner can make any and all changes to the group, including:

  • Add new members and remove existing ones, including managers and other group owners.
  • Change roles of each member, such as promoting a member to manager or demoting a group owner to a member.
  • Change the group visibility, type and customize other technical settings of the group.
  • Export group information such as member list and messages.
  • Completely delete the group.

Since group owners have such high level access, it is best you give the role to very few and very trustworthy members in your group.

2. Manager

After the group owner, a manager has the highest permission level in the group.

They have all the privileges a group owner has, except for the fact that they cannot perform any actions that affect group owners. For example, they cannot remove a group owner from a group, demote them into a manager or member, or assign someone the role of group owner.

Their actions are solely limited to other managers and group members. For this reason, the manager role is great if you want a member to be able to moderate the group.

3. Member

Everyone in the group is assigned the member role by default. What a member can do is completely determined by the permissions given to them by group owners and group managers. By default, they can view posts, reply to messages and share media files. However, any and all permissions the members have can be revoked by the higher level group manager or owner roles.

How do I add new members to a Google Group?

There are two ways you can add members to your groups:

Note: To be able to add users to a group, make sure you have administrator privileges or are assigned the role of group owner or manager.

1. By inviting members:

In this method, members will receive an invitation email requesting they join your group.

Here’s how you can invite members to your group:

1. Log in to groups.google.com.

2. Click My Groups.

3. Click on the group to which you’d like to add new members.

4. On the top-right corner of your screen, click on Manage Members.

5. On the left-hand menu, navigate to Members → Invite Members.

6. Type in the email addresses of the people you want to invite. Optionally, if you want to attach an invitation message, type it as well.

7. Click Send Invites.

Hiver Google Groups FAQ: Add members to Google Group

Pro-tip: If you want to resend an invitation or cancel it, click Members → Outstanding Invites. Here, you’ll be able to resend or revoke invitations.

2. Directly add new members

In some instances, you might already know in advance what members you need to add. For example, if you’re creating a collaborative inbox to provide customer service, you know beforehand that you’ll be adding members of your customer support team in the group.

As such, if the group you’ve created is preplanned - and it has already been established who will join it - you can directly add members to it without going through the invitation process.

Here’s how:

1. Log in to groups.google.com.

2. Click My Groups.

3. Click on the group to which you’d like to add new members.

4. On the top-right corner of your screen, click on Manage Members.

5. On the left-hand menu, navigate to Members → Direct Add Members.

6. Type in the email addresses of the people you want to invite. Optionally, if you want to attach an invitation message, type it as well.

7. Click Add.

Hiver Google Groups FAQ: Add members to Google Group

How do I join an existing Google Group?

If you want to join a group, follow these steps:

1. Login to groups.google.com with your work (G Suite) email address.

2. Click on My Groups.

3. Click on Switch Organizational View to .yourwebsite.com. (This will ensure you join a group as a member of your organization, not as an external member).

4. Use the search bar on top to type in the group name you want to join.

5. In the search results, click on the group you searched for to go to its main page

6. Depending on how the group is configured, you will see a Join this group or Apply to join this group button. Click on it.

Hiver Google Groups FAQ: Join a Google Group

You will be asked to configure your settings for this group such as:

  • How do you want to read messages that are added to this group?
  • Do you want this group’s link to appear on your Google profile?
  • Do you want your profile picture to be visible next to the posts you publish?
  • What will your display name be?

After choosing your desired settings, click the Join this group or Apply to join this group button again

Note: These instructions will only work for groups that aren’t hidden or restricted. To join hidden/restricted groups, you will have to ask its owner to send you an invitation via email or add you directly.

How do I ‘create’ or ‘respond to’ a conversation?

After becoming a part of a group, you and other members in it can either start or respond to a conversation.

Note: The owner of a group decides who can create, respond or even see the conversations in their group

To start a conversation:

1. Sign into groups.google.com with your work (G Suite) email address.

2. Click My Groups and choose the name of the group you’d like to start a conversation in.

3. Click on New Topic or New Question on the top-left corner.

4. Choose the Subject of the group and Type of Post.

5. Type in your message and click Post.

To reply to a conversation:

1. In the group page, you’ll see a list of conversations posted by members. Click on the one to whom you’d like to reply.

2. At the end of the conversation, you’ll see a Reply field. Click on it.

3. Type in your message and click Post.

Hiver Google Groups FAQ: Reply to conversation

Pro-tip: Depending on the type of group you’re in, and based on your privileges, you can also mark a reply as Best Answer or Resolved. And if you want to quickly access a conversation for later, you can open a conversation and click on the star on the left-side of a post which you will be able to access by clicking on the Starred tab on the left-hand menu.

How do I manage Google Groups?

As an owner, Google Groups provides you access to granular settings, allowing you to run your group exactly the way you want.

Before we get started, open your group’s settings page. Here’s how you can do it:

1. Go to www.groups.google.com. This is the main user interface where you will find all your groups.

2. To see your work-based groups, sign in with your G Suite email address (or with the email address you used to join the group).

3. Once you’re logged in, on the top-left corner, click on My Groups.

4. From the list of groups, select your desired group to go on its page.

5. On the upper-right corner, click Manage Group.

This will open a page where you’ll find different sections with different settings to manage your group.

Hiver Google Groups FAQ: Manage Google Group

All in all, there are six sections:

Members

In this section, you can find settings related to managing your group members. There are five setting pages in total:

1. Members: On this page, you see all the members of your group. You can sort members by All, Banned, or Bouncing. In addition, you can assign/remove roles to members, remove or ban them, choose how (and if) they receive group messages, and provide/remove their permission to post messages to the group. You can also export your list of members as a .CSV file.

2. Invite Members: Here, you can simply enter the email address of the people you’d like to invite to your group, along with an invitation message if you wish.

3. Direct Add Members: On this page, you can directly add members to your group by entering their email address, along with a welcome message. You can also set how they receive group emails.

4. Outstanding Invites: This page shows you the list of members who haven’t yet accepted your invitation to join your group. Here, you can revoke or resend invitations again.

5. Join Requests: This page will show you a list of people who have requested access to your group. You can accept or reject their request from here.

Messages

This section has only one page called Pending Messages. Here, you can see a list of messages posted by users that are pending your approval. You can either approve or deny them.

The messages show here only if you’ve enabled moderation either for the whole group or for a particular member(s).

Settings

In this section, you can manage how posts appear in your group. All in all, there are 5 subcategories in the Settings page that you can access:

1. Email Options: Here, you can add a default email subject prefix and footer. The subject prefix appears at the very beginning of the email subject. The footer text, on the other hand, appears at the bottom of the email. You can also configure where user replies are sent – or simply give users permission to choose themselves where they want emails to be sent.

2. Identity: Here, you can set how users' names appear on the posts they send in the group. It can either be the name they have chosen when they joined your group or the name in their Google profile. In addition, you can also enable a setting which forces every member to create a unique display name.

3. Moderation: Here, you can configure whether you want posts by members to be published automatically or with your approval. You can also restrict new members from posting at all – and choose whether you want the original author of the message to receive a rejection notification. Lastly, you can choose whether you’d like to moderate and go through spam messages – or reject them immediately.

4. Tags: Here, you can create relevant tags to sort group messages and choose whether you want to make it mandatory for members to tag their messages.

5. Categories: Here, you can create categories in which you can put your messages into. And if you have a lot of categories, you can organize them by putting them into category groups.

Permissions

In the section, you can set various permissions regarding how people can interact with (and inside) your group. There are 4 subcategories under the Permissions page that you can access:

1. Basic Permissions: Here, you can set permissions for who can see your group, join it, view group topics, and post messages.

2. Posting Permissions: Here, you can set permissions for who can assign messages, mark them as ‘best answer’ or as ‘no response required’. You can also configure which members are allowed to post, attach files, respond on behalf of the group, and reply to the author of a message.

3. Moderate Permissions: Here, you can select which members can manage members, moderate content, edit posts and modify roles.

4. Access Permissions: Here, you can select which members can access sensitive group information such as member list, their email address, and their topics. You can also choose the members who can directly contact the group owner(s).

Roles

The section has one page, where you can assign roles to members – and configure what privileges each role has. There are three roles by default:

1. Owner: The owner has complete access to the group and its settings.

2. Manager: The manager has limited access to the group’s settings.

3. Member: A member has no access to the group’s settings.

Information

In the Information section, there are 5 subcategories you can access. Here you can edit how information about your group is displayed.

1. In the General Information page, you can edit:

  • Group Name
  • Group Email Address
  • Group Description
  • Primary Language
  • Types of posts users can create (Discussions or questions, or both)
  • Posting options (via email, the Google Groups interface, or both)

2. Next is the Visibility page. Here, you can change the group visibility to either:

  • All members of the group.
  • Anyone on the web.

3. The next page below it is the Content Control page. Here, you can:

  • Choose whether to archive messages to the group.
  • Allow everyone or only adults to access your group.

4. The next page below it is the Web View Customization page. Here, you can simply choose whether your group allows threaded discussions (a conversation post with replies below it) or not.

5. The last page is the Advancedpage. Here, you can either Delete your group or Reset it into another group type.

By going through each of these settings, you can manage your group exactly the way you want.

How do I delete a post in Google Groups?

If you want, you can completely remove a post. Here’s how:

1. Open a group by going to My Groups.

2. Click on a post you’d like to delete.

3. On the very right-side of a message, you’ll see a downwards pointing arrow. Click on it.

3. In the pop-up menu, click on Delete Post.

4. Click OK in the confirmation box.

Your post will be deleted.

How do I collaborate with my team using Google Groups?

A Google Group isn’t just a place where you can communicate, it also enables you to quickly start collaboration on projects. This means that you can:

  • Quickly send emails to your group members.
  • Share documents, presentations, spreadsheets created in Google Drive.
  • Invite group members to events.

Here’s how…

Sending emails to group members:

1. Sign-in to Gmail with your work (G Suite) email address.

2. Click Compose.

3. In the To: field, type in the group email address. (If you don’t remember, go to your group’s About page to see its email address).

4. Type in your message as normal and add any attachments you want.

5. Click Send.

Sending files to group members:

1. Sign-in to Google Drive with your work (G Suite) email address and open the document, spreadsheet, presentation or form you’d like to share with your group.

2. Click on the Sharebutton on the top-right corner.

3. Type in your group email address. (If you don’t remember, go to your group’s About page to see its email address).

4. Click Send.

Hiver Google Groups FAQ: send files to Google Group members

Sending an event invitation to group members:

1. Sign-in to Google Calendar with your work (G Suite) email address.

2. Click Ctreate

3. Choose a title for your event, its time, location and other details.

4. In the Add Guests field, type in your group email address. (If you don’t remember, go to your group’s About page to see its email address).

5. Click Save.

Hiver Google Groups FAQ: Google Calendar

This, in essence, is how you can use Google Groups. You join a group, participate in discussions, and collaborate with your members.

Can nonprofits use Google Groups for free?

The business version of Google Groups that is geared towards organizations is not available for free. To be able to use it, you need an active G Suite subscription which starts at $6/month per user.

However, if you are a non-profit organization, you can get Google Groups and other G Suite apps and services for free through Google for Nonprofits service.

Hiver Google Groups FAQ: G Suite for nonprofits

It’s important to note that not every non-profit is eligible. You have to make sure your non-profit organization is:

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Botswana
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • Colombia
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Italy
  • Israel
  • Japan
  • Kenya
  • Korea
  • Luxembourg
  • Macau
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Puerto Rico
  • Romania
  • Russia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United Kingdom
  • United States of America
  • Vietnam
  • Verified by Techsoup or its partners as a charitable organization.
  • Is not a government organization.
  • Is not a hospital or healthcare organization.
  • Is not a school, college, university or any kind of academic institution.

If these requirements are fulfilled, you can apply for a free G Suite (and consequently, free Google Groups for Business) account on https://www.google.com/nonprofits/.

Are Google Groups private?

That is up to you.

If you already have an active group, here’s how you can make it private:

1. Login to groups.google.com with you G Suite email address.

2. Click My Groups.

3. Click on the group you want to turn private.

4. Click Manage Group on the top-right corner.

5. Using the left-hand navigation menu, click on Information → Group Visibility. Change the visibility status to Only members of the group.

6. Change the visibility status to Only members of the group.

Hiver Google Groups FAQ: Group visibility

If you are creating a new group, and want to make it private by default, follow these steps:

1. Login to groups.google.com with you G Suite email address.

2. Click onCreate Group.

3. Type in your group name, email address and description. Also select the primary language for your group.

4. In group type, choose Collaborative Inbox.

5. If it is a public support channel, set the visibility of your group to Members of this group.

6. Similarly, set permissions for who can View Topics, Post Messages or Join the group. (You can always change these settings later depending on your requirements).

Click Create on the top-left corner of your screen. Your new group will be private by default.

Is there a Google Groups app?

There is no native iOS or Android application. However, you can access the mobile version of Google Groups by opening www.groups.google.com on your mobile web browser.

How do I find my Google Groups?

1. Login to www.groups.google.com with your G Suite email address (or the email address with which you joined the group)

2. Click My Groups.

Here, you will find all the groups you are an owner/member of.

How to search Google Groups?

1. Login to www.groups.google.com with your G Suite email address (or the email address with which you joined the group)

2. Go to My Groups.

3. Click on the group where you want to search

4. You’ll find a search bar at the top. Here, type in a few specific keywords from the message you’re trying to search for.

5. In the drop-down menu, you’ll see an option to search for the keyword within your group. Click on it.

6. You’ll see the results of messages within your chosen group only.

Hiver Google Groups FAQ: Google Groups search

How do I delete a Google Group?

1. Login to www.groups.google.com with your G Suite email address (or the email address with which you joined the group.

2. Go to My Groups.

3. Click on the group you want to delete.

4. In the group page, on the top-right corner, click Manage Group.

5. In the left-hand navigation menu, click Advanced.

6. On the Advanced page, click on the Delete this group button.

7. In the confirmation box, click Delete.

Your group will be deleted permanently. Note that there is no way to restore a deleted Google Group.