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Works intuitively within
Gmail. Incredibly easy to
set up and use.
Get all essential customer
support features at 40%
less cost.
24*7 support. Multiple
support channels.
Complicated interface.
Takes time to set up
and learn.
Each pricing plan has a
minimum seat criteria, making
the tool relatively expensive.
24*6 support. Limited
support channels.
| Small Teams (25 members) | Large Teams (50+ members) | |
|---|---|---|
| $4500/ year | $23400/ year |
| $6000/ year | $39000/ year |
| Annual Savings (%) | 25% | 40% |
Manage all support channelswith an external helpdesk.from GmailWith Hiver, internal and external conversations are neatly split. Collaborate seamlessly with your colleagues or anyone across the organization.
In Help Scout, internal and external conversations overlap. There’s a high chance of messages being sent to the wrong recipient. COLLABORATE SEAMLESSLY
Hiver helps teams configure, manage, and customize SLAs. Setup SLA for query type, business hours, customer profiles, and more.
Help Scout doesn’t offer a native SLA feature. You’ll have to integrate with a third-party software (Super SLA), making it difficult to define SLAs. SETUP AND CONFIGURE SLAs
In Hiver, teams get access to multiple reports, like Conversation, User, CSAT, and Tag reports. You can even customize and build reports.
Help Scout's reporting is limited. You can evaluate your team’s performance ONLY by channel, busiest hours, and trending topics among customers. GET ACTIONABLE INSIGHTS
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian SibayanManager - Field Operations and Systems
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke ThompsonCo-owner
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
