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alternative, right inside Gmail
Provide a stellar customer experience with Hiver. Designed to suit your business needs, Hiver makes it incredibly easy to provide empathetic and efficient support - without having to leave Gmail.
Zero learning curve
Fast and responsive UI
Advanced reporting
Superior workflow automation
Managing support inboxes can be a nightmare. With Hiver’s email delegation, organize your inbox by assigning emails to team members without CCs and forwards. Ensure clear accountability for every email and timely responses to your customers.
Collaborate seamlessly with your team and keep customer conversations separate. Write private notes to teammates and have quick discussions that will continue to live next to emails and provide future context.
Automate repetitive tasks with smart workflows, assignment rules and supercharge your team’s productivity. Auto-assign emails, distribute workload with round-robin assignments, intelligently close non-actionable emails with Harvey - The AI Bot, and focus on delighting customers.
Hit your customer support goals consistently with Hiver’s advanced reporting and analytics capabilities. Get deep insights on workload distribution, SLA violations, CSAT scores, and team performance. Build custom reports to suit your business needs and a lot more.
Respond to your customers instantly with a live chat that sits within Gmail. With the combination of Hiver’s helpdesk and live chat solution, you can improve your response and resolution time and set your team up for success.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.
Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.
I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!
Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.
Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan Manager - Field Operations and Systems
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer Nguyen Operations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott Gellatly General Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek Marczak Operations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke Thompson Co-owner
