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HelpScout vs Hiver
Don’t let customers scout for help
Say hello to Hiver—and compare how we deliver fast, proactive customer service with AI and powerful workflows.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why modern customer teams choose Hiver
Do more with Hiver—effortlessly and faster.
A modern, intuitive workspace
Simple, fast, and built for teams that handle high support volume. Easy onboarding in minutes.
AI included in every plan
Use AI to assist your team and automate resolutions across channels. All AI features come built in - no premium tiers required.
Omnichannel built in
Email, chat, WhatsApp, voice — access them all in one workspace.
Powerful workflows, analytics and built-in SLAs
Rule-based + AI-based automation that scales smoothly. SLAs, trends, workload, CSAT, forecasting — all in real-time.
Transparent pricing with 24/7 support
All core features start at $25 per user. No add-on stacking. Round-the-clock support for faster onboarding and resolution.
UI that feels dated and rigid
Simple for small teams, but more complex to manage as volume, agents, or workflows increase.
Basic AI assistance
Limited automation unless you upgrade; AI capabilities are pretty basic. Users report inconsistent outcome across conversations with AI.
Email-first, channel-light
Chat/Beacon works separately; limited multi-channel cohesion.
Limited automation, analytics and no SLAs
Rules exist, but advanced automation is limited and requires add-ons. Help Scout does not have built-in, native SLA tracking.
Costs rise quickly as you scale
Essential features are gated behind premium plans, which cost $90/ user. Docs, messaging, AI, and extra features add up quickly as teams grow.
One AI platform, endless possibilities.
Juggling email, chat, and WhatsApp
outside Help Scout? Try Hiver.
Let AI take over the repetitive work
Draft replies, automate resolutions, route conversations, and surface insights automatically, so your team can focus on helping customers, not clicking around dashboards.
Support every channel from one clean workspace
Email, chat, WhatsApp, voice, and social — no more managing conversations outside your help desk. Hiver unifies them all, unlike Help Scout’s limited channel coverage.
Automations that actually scale with you
Build rule-based or AI-driven workflows without complexity. Assign, escalate, prioritize, and triage without needing admin-heavy setup or third-party hacks. Integrate with 100+ apps and unify customer context right inside Hiver.
Reporting that reveals what Help Scout hides
Track SLAs, response times, workloads, CSAT, and channel performance in clean dashboards designed for growing teams.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Good customer support shouldn’t feel
like a scouting mission. Switch to Hiver
No credit card needed
