An easy-to-use helpscout logo alternative, right inside Gmail

Provide a stellar customer experience with Hiver. Designed to suit your business needs, Hiver makes it incredibly easy to provide empathetic and efficient support - without having to leave Gmail.

Zero learning curve Zero learning curve Fast and responsive UI Fast and responsive UI Advanced reporting Advanced reporting Superior workflow automation Superior workflow automation Multi Channel Multi channel support
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Everything you need for world-class
customer support

Email Delegation

Assign accountability for every customer email

Managing support inboxes can be a nightmare. With Hiver’s email delegation, organize your inbox by assigning emails to team members without CCs and forwards. Ensure clear accountability for every email and timely responses to your customers.

Notes and mentions

Ensure faster and easier collaboration

Collaborate seamlessly with your team and keep customer conversations separate. Write private notes to teammates and have quick discussions that will continue to live next to emails and provide future context.

Auto assignment

Say goodbye to grunt work

Automate repetitive tasks with smart workflows, assignment rules and supercharge your team’s productivity. Auto-assign emails, distribute workload with round-robin assignments, intelligently close non-actionable emails with Harvey - The AI Bot, and focus on delighting customers.

Analytics

Strengthen your customer support strategy

Hit your customer support goals consistently with Hiver’s advanced reporting and analytics capabilities. Get deep insights on workload distribution, SLA violations, CSAT scores, and team performance. Build custom reports to suit your business needs and a lot more.

Live Chat

Provide lightning-fast customer support with live chat

Respond to your customers instantly with a live chat that sits within Gmail. With the combination of Hiver’s helpdesk and live chat solution, you can improve your response and resolution time and set your team up for success.

knowledge base

Reduce common queries using Knowledge Base

Maintain a central record of help articles, with Knowledge Base powered by Hiver. Optimize your support volume by providing customers the flexibility of using the knowledge base self-service to find answers to their queries.

Hiver Contacts

Get in-depth customer understanding inside your inbox

Get all customer data in a single place, right inside Gmail and get rich context about any customer based on their recent conversations with your teams. Know customers better and craft more contextual and personalized responses.

Integrations

Manage your favourite apps inside Gmail

You can now integrate your favorite apps with Hiver and manage all tasks seamlessly, right inside Gmail. And, the best part: it just takes one click to enable any integration!

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Here’s why leading brands switch to Hiver

*Source: Capterra

Hiver vs Help Scout

A Detailed Comparison Download the Guide
helpscout-ebook
Email Tracking

7.9

Performance Tracking

7.7

Quality of Support

8.9

Ticket Collaboration

8.9

Reporting

8.1

*Source: G2
Email Tracking

9.0

Performance Tracking

8.7

Quality of Support

9.3

Ticket Collaboration

9.0

Reporting

8.6

*Source: G2

Users across the globe
love the Hiver experience

Hiver Experience
 hiver customer flexport  hiver customer flexport
Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager hiver customer flexport
hiver customer flexport
 hiver customer oxford  hiver customer oxford
Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian Sibayan Manager - Field Operations and Systems hiver customer oxford
hiver customer oxford
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer Nguyen Operations Associate hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott Gellatly General Manager hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek Marczak Operations Manager hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke Thompson Co-owner hiver customer flexport
hiver customer flexport

Simplify delivering great customer support - Sign up for Hiver today!

*7-day free trial | No credit card required
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