Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

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An easy-to-use alternative, right inside Gmail

Provide a stellar customer experience with Hiver. Designed to suit your business needs, Hiver makes it incredibly easy to provide empathetic and efficient support - without having to leave Gmail.

Zero learning curve

Fast and responsive UI

Advanced reporting

Superior workflow automation

Multi channel support

Add to Gmail

*No credit card required

Everything you need for world-class
customer support

Assign accountability for every customer email

Managing support inboxes can be a nightmare. With Hiver’s email delegation, organize your inbox by assigning emails to team members without CCs and forwards. Ensure clear accountability for every email and timely responses to your customers.

Ensure faster and easier collaboration

Collaborate seamlessly with your team and keep customer conversations separate. Write private notes to teammates and have quick discussions that will continue to live next to emails and provide future context.

Say goodbye to grunt work

Automate repetitive tasks with smart workflows, assignment rules and supercharge your team’s productivity. Auto-assign emails, distribute workload with round-robin assignments, intelligently close non-actionable emails with Harvey - The AI Bot, and focus on delighting customers.

Strengthen your customer support strategy

Hit your customer support goals consistently with Hiver’s advanced reporting and analytics capabilities. Get deep insights on workload distribution, SLA violations, CSAT scores, and team performance. Build custom reports to suit your business needs and a lot more.

Provide lightning-fast customer support with live chat

Respond to your customers instantly with a live chat that sits within Gmail. With the combination of Hiver’s helpdesk and live chat solution, you can improve your response and resolution time and set your team up for success.

Reduce common queries using Knowledge Base

Maintain a central record of help articles, with Knowledge Base powered by Hiver. Optimize your support volume by providing customers the flexibility of using the knowledge base self-service to find answers to their queries.

Get in-depth customer understanding inside your inbox

Get all customer data in a single place, right inside Gmail and get rich context about any customer based on their recent conversations with your teams. Know customers better and craft more contextual and personalized responses.

Manage your favourite apps inside Gmail

You can now integrate your favorite apps with Hiver and manage all tasks seamlessly, right inside Gmail. And, the best part: it just takes one click to enable any integration!

Here’s why leading brands switch to Hiver

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.

Brian Del Terzo C

Administrator

The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.

Nick J

Partner & Co-Founder

Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.

Bryn S

Director of Operations

I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!

Bartek M

Operations Manager

Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.

Virginia T

Pulse Manager

Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.