Break free from
the limitations of Help Scout.
Get the Hiver advantage.

*No credit card required
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  • Works intuitively within
    Gmail. Incredibly easy to
    set up and use.

    Get all essential customer
    support features at 40%
    less cost.

    24*7 support. Multiple
    support channels.

  • Complicated interface.
    Takes time to set up
    and learn.

    Each pricing plan has a
    minimum seat criteria, making
    the tool relatively expensive.

    24*6 support. Limited
    support channels.

You’ll pay 40% lesser with Hiver,
as compared to Help Scout

Small Teams (25 members)Large Teams (50+ members)
$4500/ year$23400/ year
$6000/ year$39000/ year
Annual Savings (%)25%40%
Check out
Hiver’s pricing plans

strike Manage all support channelswith an external helpdesk.from Gmail

TAKE AN INTERACTIVE TOUR  

Hiver Fares Better Than Help Scout. Here's How!

Internal collaboration is
more seamless with Hiver

With Hiver, internal and external conversations are neatly split. Collaborate seamlessly with your colleagues or anyone across the organization.

In Help Scout, internal and external conversations overlap. There’s a high chance of messages being sent to the wrong recipient. COLLABORATE SEAMLESSLY  

Internal collaboration is more seamless with HiverInternal collaboration is more seamless with Hiver
Easy to establish team accountability in Hiver Easy to establish team accountability in Hiver 

Easy to establish team
accountability in Hiver 

Hiver helps teams configure, manage, and customize SLAs. Setup SLA for query type, business hours, customer profiles, and more.

Help Scout doesn’t offer a native SLA feature. You’ll have to integrate with a third-party software (Super SLA), making it difficult to define SLAs. SETUP AND CONFIGURE SLAs  

Hiver offers in-depth
reporting and analytics

In Hiver, teams get access to multiple reports, like Conversation, User, CSAT, and Tag reports. You can even customize and build reports.

Help Scout's reporting is limited. You can evaluate your team’s performance ONLY by channel, busiest hours, and trending topics among customers. GET ACTIONABLE INSIGHTS 

Hiver offers in-depth reporting and analyticsHiver offers in-depth reporting and analytics
More Hiver Features You’ll Love

Hiver is highly recommended
and for good reasons

Meets Requirements
9.1
Help Scout 8.7
Response Automation
9.0
Help Scout 8.7
Assignments and Tasks
9.3
Help Scout 8.9
Quality of Support
9.3
Help Scout 9.1
Chat/Live Support
8.8
Help Scout 7.6
Source:

Hiver vs Help Scout

A Detailed ComparisonDownload the Guide
helpscout-ebook

10,000+ teams worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM
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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Managerhiver customer flexport
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Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systemshiver customer oxford
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Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.

Taylor GarceauProgram Manager, Customer Success, Cohere HealthCohere Health
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Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associatehiver customer flexport
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Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Managerhiver customer flexport
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Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Managerhiver customer flexport
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Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-ownerhiver customer flexport
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Hiver is the best alternative
to Help Scout

Help Scout is difficult to setup and use. Whereas Hiver brings all helpdesk features
into Gmail.
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