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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Identify any required conversation readily with Hiver Conversation IDs instead of searching for it among other conversation threads. Don’t let high email volumes hold you back.
A unique ID gets automatically assigned to every new email. Subsequent emails in a thread get mapped to the same ID.
Share the conversation ID, manually or through auto-responders, with the email sender.
Share the conversation ID with colleagues for easier collaboration on ongoing conversations.
Locate any conversation thread faster using its unique conversation ID.
Organize conversations better with unique IDs created for each conversation based on its creation date.
Share conversation IDs with customers or colleagues for better context into past communication and faster resolution.
Search for conversations faster using their respective IDs without getting lost in a sea of emails.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific team members.
Turn emails into actionable tasks, assign owners, and communicate swiftly with customers, employees, and other stakeholders.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.