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All the pros of a ticketing system. Minus the complexities.
Assign, resolve, and track tickets effortlessly while keeping conversations natural. Deploy AI to automate support ops and deliver stellar service across all channels.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Legacy ticketing systems are slowing you down
Omnichannel and supports modern channels like Slack, etc.
Use AI to triage, resolve, assist, and perform QA. No addons. No credit pricing.
Seamless collaboration and handoffs between teams without manual context transfer.
Capture MRR, renewal dates, health and sentiment across accounts.
AI keeps help centers auto-updated for faster resolutions and better self-service.
Modern UX with enterprise-grade features that teams love using.
Not truly Omnichannel. Channels are add-ons and not native.
AI limited to chatbots with complex addons and usage-based pricing.
Raise multiple tickets for inter-department escalations, resulting in fragmented visibility.
Limited account level overview which results in clunky support experience.
Knowledge management is messy and often needs manual updates.
Clunky UI which takes 10 clicks to perform basic actions.
A new-age ticketing system for modern support teams
Plus, everything support teams need
Explore why customers love Hiver
50% faster first-response times
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
40% boost in response speed
We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
25% faster email responses
We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.
Brennan Hicks
People Operations Project Manager
130+ hours saved monthly
Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues
Lemi Orhan Ergin
Co-founder & Technical Lead
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
Plus everything else a support team needs
Related Articles
Frequently Asked
Questions
Does Hiver's ticketing software support automation and smart assignment?
Yes. Hiver automates routing, tagging, prioritization, and follow-ups using rules and AI. Tickets can be assigned based on skills, workload, and availability to ensure the right owner handles each request.
Can we track ticket status, SLAs, and agent performance in real time?
Yes. Hiver provides real-time visibility into ticket status, response and resolution times, SLA compliance, and agent performance. Teams can monitor trends and act before delays impact customers.
How easy is it to switch from another ticketing system?
Switching is simple and guided, with minimal disruption to your workflows. Teams can quickly migrate processes and start managing tickets in a familiar, easy-to-use interface.
Can tickets be managed collaboratively across teams?
Yes. Teams can collaborate using internal notes, shared drafts, and @mentions while maintaining clear ownership and status. Everyone works from the same ticket with full context.
What reporting and analytics come with Hiver’s ticketing platform?
Hiver includes built-in dashboards for ticket volume, response times, SLAs, CSAT, and agent performance. You can track trends, create custom reports, and export data for deeper analysis.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
What support options does Hiver offer to its customer service solution users?
Hiver as a customer service software helps customer service teams to provide multi-channel support through a dedicated help centre, 24×7 live chat, voice, WhatsApp, and email, ensuring that users can get help whenever they need it.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
The next-gen ticketing help desk for modern customer service teams.
Unlimited users on Free plan ✦ No credit card needed
