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alternative Hiver offers a robust and friendly helpdesk solution that is loved by leading brands across the globe. Designed to suit your business needs, Hiver’s smart and feature-rich helpdesk provides everything you need to deliver phenomenal customer service.
Zero learning curve
Fast and responsive UI
Advanced reporting
Superior workflow automation
Multi channel support
Delegate customer emails with incredible ease without relying on CCs and forwards. Ensure every email has an owner, and no customer requests ever slip through the cracks.
Have quick and contextual discussions with teammates using private notes that will continue to live next to emails. Deliver great customer service through seamless collaboration.
Boost your team’s productivity by intelligently automating repetitive tasks. Auto-assign emails based on predefined rules, distribute workload with round-robin assignments, intelligently close non-actionable emails with Harvey - The AI Bot and focus on what’s truly important.
Revamp your customer support strategy and identify bottlenecks with Hiver’s customizable analytics and reports. Get actionable insights on workload distribution, SLA violations, CSAT scores, and team performance.
Deliver fast and empathetic customer experience with a live chat that sits within Gmail. Improve your response and resolution time, drive faster escalations and support your customers instantly.
Enable self-service with Knowledge Base powered by Hiver. Maintain a central library of help articles to enable customers to resolve queries independently. Free up agent’s time by reducing the support volume.
Get detailed customer understanding based on their recent conversations with your teams. With a directory of all customer data right inside Gmail, you can analyze past customer conversations to craft more contextual and personalized responses.
Connect Hiver to the apps you love, without any hassle. With an effortless setup, you can now manage your daily tasks inside your Gmail screen.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.
Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.
I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!
Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.
Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan Manager - Field Operations and Systems
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer Nguyen Operations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott Gellatly General Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek Marczak Operations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke Thompson Co-owner
