Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

A Zoho alternative
that is designed for customer delight

Hiver offers a robust and friendly helpdesk solution that is loved by leading brands across the globe. Designed to suit your business needs, Hiver’s smart and feature-rich helpdesk provides everything you need to deliver phenomenal customer service.

Zero learning curve

Fast and responsive UI

Advanced reporting

Superior workflow automation

Multi channel support

Add to Gmail

*No credit card required

Hiver, the perfect gmail team collaboration tool

Customer delight on your
fingertips

Email delegation in a click

Delegate customer emails with incredible ease without relying on CCs and forwards. Ensure every email has an owner, and no customer requests ever slip through the cracks.

Team collaboration redefined

Have quick and contextual discussions with teammates using private notes that will continue to live next to emails. Deliver great customer service through seamless collaboration.

Bid adieu to repetitive tasks

Boost your team’s productivity by intelligently automating repetitive tasks. Auto-assign emails based on predefined rules, distribute workload with round-robin assignments, intelligently close non-actionable emails with Harvey - The AI Bot and focus on what’s truly important.

Analyze and augment your support strategy

Revamp your customer support strategy and identify bottlenecks with Hiver’s customizable analytics and reports. Get actionable insights on workload distribution, SLA violations, CSAT scores, and team performance.

Power up your customer support with live chat

Deliver fast and empathetic customer experience with a live chat that sits within Gmail. Improve your response and resolution time, drive faster escalations and support your customers instantly.

Get the multichannel advantage with Knowledge Base

Enable self-service with Knowledge Base powered by Hiver. Maintain a central library of help articles to enable customers to resolve queries independently. Free up agent’s time by reducing the support volume.

Level up your service quality with in-depth customer context

Get detailed customer understanding based on their recent conversations with your teams. With a directory of all customer data right inside Gmail, you can analyze past customer conversations to craft more contextual and personalized responses.

Integrate the apps you love with Hiver

Connect Hiver to the apps you love, without any hassle. With an effortless setup, you can now manage your daily tasks inside your Gmail screen.

Here’s why leading brands switch to Hiver

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.

Brian Del Terzo C

Administrator

The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.

Nick J

Partner & Co-Founder

Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.

Bryn S

Director of Operations

I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!

Bartek M

Operations Manager

Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.

Virginia T

Pulse Manager

Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.