A zohodesk logo alternative
that is designed for customer delight

Hiver offers a robust and friendly helpdesk solution that is loved by leading brands across the globe. Designed to suit your business needs, Hiver’s smart and feature-rich helpdesk provides everything you need to deliver phenomenal customer service.

Zero learning curve Zero learning curve Fast and responsive UI Fast and responsive UI Advanced reporting Advanced reporting Superior workflow automation Superior workflow automation Multi Channel Multi channel support
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Customer delight on your
fingertips

Email Delegation

Email delegation in a click

Delegate customer emails with incredible ease without relying on CCs and forwards. Ensure every email has an owner, and no customer requests ever slip through the cracks.

Notes and mentions

Team collaboration redefined

Have quick and contextual discussions with teammates using private notes that will continue to live next to emails. Deliver great customer service through seamless collaboration.

Auto assignment

Bid adieu to repetitive tasks

Boost your team’s productivity by intelligently automating repetitive tasks. Auto-assign emails based on predefined rules, distribute workload with round-robin assignments, intelligently close non-actionable emails with Harvey - The AI Bot and focus on what’s truly important.

Analytics

Analyze and augment your support strategy

Revamp your customer support strategy and identify bottlenecks with Hiver’s customizable analytics and reports. Get actionable insights on workload distribution, SLA violations, CSAT scores, and team performance.

Live Chat

Power up your customer support with live chat

Deliver fast and empathetic customer experience with a live chat that sits within Gmail. Improve your response and resolution time, drive faster escalations and support your customers instantly.

knowledge base

Get the multichannel advantage with Knowledge Base

Enable self-service with Knowledge Base powered by Hiver. Maintain a central library of help articles to enable customers to resolve queries independently. Free up agent’s time by reducing the support volume.

Hiver Contacts

Level up your service quality with in-depth customer context

Get detailed customer understanding based on their recent conversations with your teams. With a directory of all customer data right inside Gmail, you can analyze past customer conversations to craft more contextual and personalized responses.

Integrations

Integrate the apps you love with Hiver

Connect Hiver to the apps you love, without any hassle. With an effortless setup, you can now manage your daily tasks inside your Gmail screen.

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Here’s why leading brands switch to Hiver

*Source: Capterra
Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.5

*Source: Capterra
Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.6

*Source: Capterra

Users across the globe
love the Hiver experience

Hiver Experience
 hiver customer flexport  hiver customer flexport
Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager hiver customer flexport
hiver customer flexport
 hiver customer oxford  hiver customer oxford
Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian Sibayan Manager - Field Operations and Systems hiver customer oxford
hiver customer oxford
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer Nguyen Operations Associate hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott Gellatly General Manager hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek Marczak Operations Manager hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke Thompson Co-owner hiver customer flexport
hiver customer flexport

Simplify delivering great customer support - Sign up for Hiver today!

*7-day free trial | No credit card required
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