Looking for a Zoho Desk alternative? Try Hiver

Meet Hiver, the friendly Zoho Desk alternative that works right inside Gmail. Instead of navigating the hurdles of a conventional help desk, your team can hit the ground running and deliver an amazing customer experience.

Request a Demo

Supported Browsers : Chrome

Hiver helps over 1500 companies deliver brilliant customer service with ease

Everything you need in a help desk,
now inside Gmail

Don’t just take our word for it. Here’s what
companies that switched to Hiver have to say

hiver customer scott hiver customer scott
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the “here’s your ticket number—stand in line” model we had before.

Scott Gellatly General Manager, itGenius
Hiver text quotes hiver customer itGenius-logo
joshua-fialkoff joshua-fialkoff
Hiver text quotes

My team and I are familiar with the Gmail interface. And unlike help desks, Hiver allowed us to leverage that familiarity and use it in a way that reduces email noise, duplication of effort, and wasted time.

Joshua Fialkoff COO, Specialty Box & Packaging Co.
Hiver text quotes  hiver customer speciality
bartek bartek
Hiver text quotes

I thought about using a ticketing solution but decided against it. The emails they send don’t have a pleasant look. Also, I’d get a confirmation email every time I raised a request or a request was resolved. Too many unnecessary emails!

Bartek Marczak Operations Manager, BNI Alberta South
Hiver text quotes  hiver customer speciality
slider bracket slider bracket

Teams across industries deliver brilliant
customer service with Hiver

Hiver does away with the drawbacks of legacy help desk solutions - like clunky interface, steep learning curve, and delayed email sync. And that helps teams across.

Hiver icon

Have 30 minutes sometime this week?

More reasons to choose Hiver over Zoho Desk

Incredibly easy to use

Hiver helps teams manage customer interactions right from Gmail, instead of switching to a new and unfamiliar system. There is no training involved—no new terminologies to learn. Teams powered by Hiver focus solely on delivering great customer service and not negotiating through complex interfaces.

What’s really awesome about Hiver is that it works out of Gmail. So, the UI is very familiar, and that’s made it easy for my team to get used to it.

Michelle Reznick

Christian Sibayan

Manager – Field Operations and Systems, Oxford Business Group

Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.

James Small

James McNeil

President & CEO at Daybreak Metro

Powered by Google search

Hiver’s search works right on top of Google - and makes looking for older customer conversations incredibly simple. You can search across team inboxes from one place instead of searching through every inbox separately. You can even use the good old Gmail operators like ‘To’, ‘From’, ‘Subject’, and more.

Complete control over your data

Hiver adds customer service capabilities to your inbox—without modifying your existing emails, labels/folders, and filters. Email threads continue to appear as they always have. Your current workflows are not disrupted in any way.

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mind shift in the way the team approached and used email.

Virginia Trowbridge

Virginia Trowbridge

Pulse Manager, Reali

The most secure
customer service solution

Security by Google

Security by Google

We do not store your emails

We do not store your emails

EU - US Privacy Shield

Certified Google Partner

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

SOC 2 Type II Compliant

ISO 27001 Certified

ISO 27001 Certified

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

Request a Demo