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No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Thanks for your interest in Hiver! Please help us with the following details for a personalised demo.

Share Gmail labels
across teams for
easier collaboration

Organize your projects, customers, and vendors by creating and
sharing Gmail labels and sub-labels.
Prioritize and manage tasks quicker within Gmail with Shared Labels.

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TAKE SHARED LABELS TOUR

Unlimited users on Free plan No credit card needed

Trusted by over 2000 companies across the world

Shared Labels help save significant amounts of time for our staff. And, saving significant amount of time is all about focusing more on the client rather than the administration.
Jason PuxtlyFounder & CEO, Mortgage Choice
Watch success story

File emails and categorize them methodically

Create and share labels for customers, vendors, or projects with colleagues
Use sub-labels to view, prioritize, and organize projects in detail and manage team tasks easily
For example, a business can label their client’s emails as Legal, Finance, Support, etc. to manage emails efficiently

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Share labels with colleagues for smooth collaboration

Set up rules to add emails containing specific keywords to a shared label
For example, Automatically add emails with ‘reimbursement’ in their subject line to ‘Finance’ shared label
Sync emails added to shared labels in real-time to team member’s inbox
For example, Sam can create a ‘client’ label and share it with David and Joe who work with the same ‘client’.
Add notes and @mention your colleagues for context sharing
Add or remove colleagues from a shared label based on the project requirements

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Share confidential projects with select colleagues

Restrict email access to select team members collaborating on confidential projects
Create labels for confidential projects and share them with select colleagues
For example, Acme - a law firm, can keep their cases confidential by only sharing relevant labels with the assigned team of lawyers

SHARED LABELS SETUP TOUR

Prioritize and manage projects
with new or existing shared labels

Customer Support
Finance
ITSM
People Ops

Categorize your shared inbox or selectively share emails within your team. Share important customer emails, in real-time, with the colleagues involved in the respective customer’s project, using shared labels and sub-labels.

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Get prompt resolutions on pricing queries and get real-time updates on financial projects by collaborating with other teams. E.g., involving the Procurement team for supplier insights and cost-saving opportunities.

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Collaborate on troubleshooting, provide real-time updates on IT-related projects, and share knowledge and resources with other teams. E.g., team up with HR to train employees on a new onboarding software.

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Collaborate with different teams to provide effective, company-wide HR support. E.g., Involve Marketing for employee branding or loop in tech teams to view applications received to fill in technical vacancies.

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