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Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

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Organize emails better

Enhance your customer service workflow

Categorize and prioritize emails easily by adding tags based on the type or priority of emails. Augment your team's ability to find relevant conversations quicker, prioritize and respond to them, and deliver a great customer experience.

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See how Hiver works

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Trusted by over 1500 companies across the world

Meet our customers

Create and
customize Tags

Create email tags with a single click
Customize and color code tags for better visualization
Share tags created by you with your team

Automate email tagging

Create and enable rule-based automations to add tags to emails
Set up rules to tag emails that don’t require any action

Work more
efficiently with Tags

Add / remove multiple Tags from an email conversation with a single click
Filter email conversations by Tags

Get in-depth insights
with tag reports

Track key metrics for all emails with a specific tag

e.g. Total Number of Conversations, Average First Response Time, Average Time Taken to Close
Measure your team’s performance and identify key areas of improvement

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Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.

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Notes and @mentions

Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.

Explore Notes and @mentions

Find out more

Maximise customer delight with the wide range of features offered by Hiver

View All Features

Our customers love us for good reason

We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.