Organize your emails
in a jiffy

Categorize and prioritize emails easily by adding one or more Tags. Take your customer service email inbox from chaos to clarity.

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Manage your customer service workflow better with Tags

Tags help you organize email conversations by categories. In a customer service scenario, you can use tags to categorize emails by type or priority. This way your team can quickly find relevant conversations, respond to them, and deliver a great customer experience.

Create and customize Tags with a single click

Create email tags with a single click, customize and color code them, and share them with your team to help them streamline email communication.

Automate email tagging with
simple rules

Use automations to add Tags to emails based on the conditions you set. For example, have every support email that comes from john@acmecorp.com tagged as ‘Priority’ so that you can direct your team’s attention to resolving these issues faster.

Work more efficiently with Tags

Sometimes because of the nature of a conversation, you might want to associate it with multiple Email Tags. With Hiver, you can easily add or remove multiple Tags from a conversation with a single click.

Get in-depth insights with
tag reports

Track key metrics such as the total number of conversations, average first response time, and the average time taken to close for all emails with a particular tag. Measure your team’s performance and identify key areas of improvement.

More Hiver features you’ll love

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We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.

Matt Smith

Associate Director, OSP at Boise State University