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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Maximise customer delight with the wide range of features offered by Hiver
We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.
Associate Director, OSP