The easiest way to organize business communication

Add tags to categorize business communication emails based on type or priority. Filter conversations by tags for faster access to information.

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Create and
Customize Tags

  • Create email tags with a single click
  • Customize and color code tags for better visualization
  • Share the tags that you’ve created with your team

Automate Email Tagging

  • Add tags to emails using rule-based automations.
  • For example, all incoming emails that have word “payment” in the subject line can be auto-tagged as “invoice”
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How different teams use Email Tags

Segment customer queries based on type - product bugs, payment issues, refunds, exchanges - or based on urgency - urgent, not-so-urgent, and so on.

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Customer Support

Ensure conversations around cash flows are organized. Bucket emails using tags such as ‘Accounts Payable’, ‘Accounts Receivable’, ‘Bookkeeping’, and ‘Invoicing’ for faster access to information.

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Finance

Streamline all employee queries on technical issues. Use Tags to categorize such queries into internet errors, hardware requests, software troubles, and more.

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ITSM
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Work more
efficiently with Tags

  • Add/remove multiple tags from an email conversation in a single click
  • Filter conversations by tags to access information faster.

Get detailed insights
with Tag Reports

  • Track key metrics such as first response time and resolution time for all emails with a specific tag
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    e.g. Total Number of Conversations, Average First Response Time, Average Time Taken to Close
  • For example, you can find out the Average Response Time of all email conversations that have been tagged as Priority.
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Automate repetitive tasks with Hiver.
Focus on what truly matters.

Our customers love us for good reason

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We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.

Quotes
Matt Smith
Matt Smith

Associate Director, OSP

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