Tags help you organize email conversations by categories. In a customer service scenario, you can use tags to categorize emails by type or priority. This way your team can quickly find relevant conversations, respond to them, and deliver a great customer experience.
Create email tags with a single click, customize and color code them, and share them with your team to help them streamline email communication.
Use automations to add Tags to emails based on the conditions you set. For example, have every support email that comes from firstname.lastname@example.org tagged as ‘Priority’ so that you can direct your team’s attention to resolving these issues faster.
Sometimes because of the nature of a conversation, you might want to associate it with multiple Email Tags. With Hiver, you can easily add or remove multiple Tags from a conversation with a single click.
Track key metrics such as the total number of conversations, average first response time, and the average time taken to close for all emails with a particular tag. Measure your team’s performance and identify key areas of improvement.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific teammates when needed.
Explore Email Notes
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Explore Email Delegation
We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.
Associate Director, OSP at Boise State University