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Categorize and prioritize emails easily by adding tags based on the type or priority of emails. Augment your team's ability to find relevant conversations quicker, prioritize and respond to them, and deliver a great customer experience.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Maximise customer delight with the wide range of features offered by Hiver
We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.
Associate Director, OSP
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