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The Google Groups alternative that works inside Gmail
Don’t drown in messy email threads. Manage shared inboxes within Gmail to ensure accountability, ownership, and effective collaboration.
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Add Hiver to your Google Group. Eliminate chaos
Do more with Hiver—effortlessly and faster.
- Works inside Gmail—no learning curve, no messy interfaces. Get started in minutes.
- Requires switching between two platforms to manage emails.
- Assign owners to emails, track statuses, and easily monitor workload.
- Does not have any built-in ticketing capabilities.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- No way to collaborate on emails without endless forwards and CCs.
- View responses in real time and prevent duplicate replies with collision alerts.
- Duplicate responses lead to poor customer experience.
- Automate repetitive tasks like categorization, assignment, and tracking with workflows and AI.
- Lack of automation forces the team to spend time on manual, low-value tasks.
- Easily track key metrics like email volume, workload, response times, and more to monitor and improve team performance.
- Google Groups lack visibility into team performance, making decision-making a guessing game.
- Integrate with 100+ apps and bring info from CRM or ERP directly into your inbox. Customize views and update data without ever leaving Hiver.
- Siloed systems mean constantly jumping between email and other systems like your CRM or ERP for information.
- Works inside Gmail—no learning curve, no messy interfaces. Get started in minutes.
- Assign owners to emails, track statuses, and easily monitor workload.
- Easily collaborate with your team-add internal notes on email threads and @mention team members.
- View responses in real time and prevent duplicate replies with collision alerts.
- Automate repetitive tasks like categorization, assignment, and tracking with workflows and AI.
- Easily track key metrics like email volume, workload, response times, and more to monitor and improve team performance.
- Integrate with 100+ apps and bring info from CRM or ERP directly into your inbox. Customize views and update data without ever leaving Hiver.
- Requires switching between two platforms to manage emails.
- Does not have any built-in ticketing capabilities.
- No way to collaborate on emails without endless forwards and CCs.
- Duplicate responses lead to poor customer experience.
- Lack of automation forces the team to spend time on manual, low-value tasks.
- Google Groups lack visibility into team performance, making decision-making a guessing game.
- Siloed systems mean constantly jumping between email and other systems like your CRM or ERP for information.
Everything you need right inside Gmail
Ensure accountability on every email
Hiver makes it easy and fast for your team to stay on top of every email from your customers, vendors or partners.
Manage conversations across other channels in multiple Shared Inboxes.
Collaborate effectively with your team
With Hiver, you can communicate on emails with your team using internal notes and @mentions, without needing to forward or CC them.
Come together as a team to delight your customers.
Enable effortless self-service
Level up your customer service by enabling self-service with AI-powered chatbots, a Knowledge Base, and a Customer Portal.
Automate the grunt work
Use the power of workflows and AI to route messages to the right team members, categorize them automatically, and ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics like agent workload, response time, resolution time, customer feedback and more to improve customer service.
The complete customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision detection
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Explore why customers love Hiver over Google Groups.
Logistics
With Hiver, I always know where an issue stands—and we no longer miss emails. It’s like having an extra person on my team.
Nathan Strang
Ocean Freight Operations Manager, Flexport
Business service
With Hiver, we’re finally having real conversations with our customers. No ticket numbers, no robotic emails—just personal, human interactions.
Scott Gellatly
General Manager, itGenius
Manufacturing
250%
increase in efficiency
Business Services
23hrs
saved per month
Real Estate
Searching for old emails is part of the job. Hiver’s search works with Gmail’s, so we find exactly what we need—quickly and accurately.
Jarrett Lau
CEO, Green Ocean Property Management
Business Services
138hrs
saved per month
healthcare
Ridiculously easy to use. Hiver gives you all the helpdesk essentials—without the training, hassle, or leaving the Gmail interface.
Luke Thompson
Co-owner, Visiting Angels
Healthcare
634hrs
saved in a month
See Hiver in action
Still not convinced? Go through our interactive demo to truly understand the Hiver experience.
Frequently Asked
Questions
How does Hiver justify its cost compared to Google Groups, which is included in the Google Workspace subscription?
While Google Groups is a basic email group management tool, Hiver offers advanced inbox automation and collaboration features that drive efficiency and accountability. The additional value provided by Hiver in terms of productivity gains, ability to monitor and improve SLA adherence, customer satisfaction rating, and streamlined workflows justifies the investment compared to Google Groups and has guaranteed returns.
I’m a founder, I don’t have time to think about this. Why should this be a priority?
As a founder, your time is incredibly valuable, and we understand that you have many competing priorities. With Hiver, we aim to lighten your load by streamlining workflows and empowering your team to work more efficiently. This allows you and your team the space to steer your company to achieve your goals.
How does Hiver ensure secure collaboration?
Hiver ensures secure collaboration through features like private and public permalinks for sharing emails, control over shared email access to keep sensitive information secure, and role-based permissions. These measures help maintain the integrity of your communications and protect your organization’s sensitive data.
What is the difference between a collaborative inbox and a delegated inbox?
A collaborative inbox allows multiple users to access, manage, and reply to emails, promoting teamwork and efficiency. Whereas delegated inbox is accessible and available for a single user. Hiver provides a collaborative inbox enabling real-time collaboration, email assignment, and tracking, optimizing team productivity in managing shared email tasks.
Switching from Google Groups will cost me time and resources. How will Hiver help me?
Hiver offers seamless transition with dedicated support, minimizing downtime and ensuring that your team can hit the ground running from day 1. Hiver is known to be an easy-to-use and implement software(G2 Spring Report 2024),and our support team will be available 24X7 to guide you through data transfer, setup, and training.
I have some concerns about data security and protection. Can I trust Hiver to keep my information safe?
At Hiver, we prioritize the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. You can trust that your data is safe with Hiver, allowing you to rest easy and focus on confidently driving your business forward.
What is a collaborative inbox?
A collaborative inbox is a shared email platform that allows team members to manage and respond to emails together, enhancing efficiency and coordination. Hiver offers seamless collaboration features with real-time updates and assignment features, tailored for teams looking to streamline their email management process.
What key features does Hiver offer to help teams collaborate?
Hiver’s collaborative inbox offers several key features to boost team productivity, including email assignment tasks, shared drafts, collision alerts, email automation, analytics, SLA management, email tags, customer surveys, email templates, workload distribution, and more. These features facilitate seamless collaboration and efficient email management for teams.
A helpdesk that doesn't feel
clunky. Try Hiver for free.
Get unlimited users on the Free plan ✦ No credit card needed
