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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Google Groups are not built for collaboration.
Get Hiver to drive accountability and team collaboration.
Works within your email inbox - no learning curve, no hassles.
Automate responses and query assignments to streamline workflows and improve response times.
Track team performance, and monitor KPIs with analytics and dashboards.
Offers features like email assignments, notes, and shared drafts to ensure clear ownership.
Requires to switch between two platforms to manage emails.
Requires manual routing of emails, hindering efficiency for growing email volumes.
No clear visibility into task progress and team performance.
Creates messy email threads and lacks task ownership features, leading to duplicated efforts.
Hiver facilitates accountability and visibility by easily assigning emails based on skills, business hours, and other parameters
Unclear ownership in Google groups causes confusion and duplicated work. Emails land in everyone's inbox, leading to multiple conflicting responses from team members
Hiver lets you overcome the complexities of switching between tools, CC'ing/forwarding emails with Notes and @mentions
Working in Google Groups can be clunky. Messy email threads and cluttered inboxes make it difficult to track conversations and next steps
With Hiver, you can set rules to auto-respond and auto-assign emails, helping your team to respond faster and focus on high-priority tasks
Teams spend a lot of time manually routing emails in Google Groups and they struggle to handle growing email volumes due to a lack of automation
Hiver's advanced analytics reports and dashboards help you pinpoint bottlenecks and monitor team performance, SLAs, and customer satisfaction
Google Groups lack visibility into team performance, turning decision-making into a guessing game
| Google Groups | Google Collaborative Inbox | Hiver | |
|---|---|---|---|
| Email task assignment | Manual | Manual and automated | |
| Track email status | Basic | Advanced | |
| Drive email visibility using Tags, Custom fields, Custom views, Permalinks | Customized views | ||
| Add internal notes, @ mention team members | |||
| Preventing duplicate replies with Collision alerts | |||
| Analyze data with advanced reporting and dashboards | |||
| Customer satisfaction surveys and reports | |||
| Service Level Agreements & business hours | |||
| AI capabilities like AI Summarizer, AI-suggested email templates, and more | |||
| Set up automation workflows | |||
| Email templates and shared drafts | |||
| Workload distribution | |||
| Create and share email drafts | |||
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, Flexport
While Google Groups is a basic email group management tool, Hiver offers advanced inbox automation and collaboration features that drive efficiency and accountability. The additional value provided by Hiver in terms of productivity gains, ability to monitor and improve SLA adherence, customer satisfaction rating, and streamlined workflows justifies the investment compared to Google Groups and has guaranteed returns.
As a founder, your time is incredibly valuable, and we understand that you have many competing priorities. With Hiver, we aim to lighten your load by streamlining workflows and empowering your team to work more efficiently. This allows you and your team the space to steer your company to achieve your goals.
Hiver ensures secure collaboration through features like private and public permalinks for sharing emails, control over shared email access to keep sensitive information secure, and role-based permissions. These measures help maintain the integrity of your communications and protect your organization's sensitive data.
A collaborative inbox allows multiple users to access, manage, and reply to emails, promoting teamwork and efficiency. Whereas delegated inbox is accessible and available for a single user. Hiver provides a collaborative inbox enabling real-time collaboration, email assignment, and tracking, optimizing team productivity in managing shared email tasks.
Hiver offers seamless transition with dedicated support, minimizing downtime and ensuring that your team can hit the ground running from day 1. Hiver is known to be an easy-to-use and implement software(G2 Spring Report 2024),and our support team will be available 24X7 to guide you through data transfer, setup, and training.
At Hiver, we prioritize the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. You can trust that your data is safe with Hiver, allowing you to rest easy and focus on confidently driving your business forward.
A collaborative inbox is a shared email platform that allows team members to manage and respond to emails together, enhancing efficiency and coordination. Hiver offers seamless collaboration features with real-time updates and assignment features, tailored for teams looking to streamline their email management process.
Hiver's collaborative inbox offers several key features to boost team productivity, including email assignment tasks, shared drafts, collision alerts, email automation, analytics, SLA management, email tags, customer surveys, email templates, workload distribution, and more. These features facilitate seamless collaboration and efficient email management for teams.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
