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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Manage Google Groups like support@ and help@ from Gmail. Create ownership for emails, collaborate faster, and keep teams productive with analytics.
Say goodbye to the unfamiliar Google Groups interface. With Hiver, you can access, assign, and track Google Group emails — right from Gmail.
Delegate emails as tasks to your team - in just a click. Track them effortlessly.
Get alerted when someone is responding to an email. Avoid duplicate responses.
Automate emails to be assigned to your team - based on the subject line, sender, and more.
Categorize emails by attaching Tags. Filter emails based on Tags attached to them.
Hiver helps you manage Google Groups from Gmail. Your team does not have to switch to an unfamiliar interface. No training to get started — no learning brand-new terminologies. Using Hiver is a breeze for anyone comfortable with Gmail.
We tried Google Groups and it did not work very well. We didn't want our team to spend time on training. It was really cool that we found Hiver. I am so excited that it works right from Gmail.
Prior to Hiver, we used Google Groups and we’d have to constantly tell each other “hey, I start working here, and you take it from there.” Hiver ensures emails arrive at one place and are clearly assigned to people — we have cut down on the confusion that way.
With Hiver, building ownership for emails is easy. You can assign every email to a team member without Cc’s or forwards. Your team always knows what they have to work on. This way, you’ll address every email - and nothing falls through the cracks.
With Hiver, you get insights into how your team has been engaging via email, and how happy customers are with your support - without even stepping outside Gmail. Track every aspect of individual performance, including overall workload, response, and resolution times, among others.
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
We’re now responsible for a lot more than we thought we could. I have great visibility into my team’s workflow. It helps us ensure that the operational tasks are accomplished in a timely manner. Hiver helps my team grow faster.
Teams that use Hiver collaborate better and resolve emails faster — with full visibility into email workflows, easy discussions around customer emails, and working together on replies without back and forth messages.
With Hiver, the customer service team at Vacasa has complete visibility into who’s working on an email, and where it is on the resolution path.
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Flexport went from sharing email subject lines in order to collaborate — to saving around 400 hours with simpler workflows — and resolving emails twice as fast.
New Hope Fertility Center broke out of the unfamiliar Google Groups interface. With Hiver, their team manages emails from the comfort of Gmail, and works 2X faster.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.