The #1 Alternative to Google Groups

Manage Google Groups like support@ and help@ from Gmail. Create ownership for emails, collaborate faster, and keep teams productive with analytics.

Loved by brands the world over

Managing Google Groups doesn’t get easier than this

Say goodbye to the unfamiliar Google Groups interface. With Hiver, you can access, assign, and track Google Group emails — right from Gmail.

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And why exactly is Hiver the top Google
Groups alternative?

Incredibly easy to use

Hiver helps you manage Google Groups from Gmail. Your team does not have to switch to an unfamiliar interface. No training to get started — no learning brand-new terminologies. Using Hiver is a breeze for anyone comfortable with Gmail.

We tried Google Groups and it did not work very well. We didn't want our team to spend time on training. It was really cool that we found Hiver. I am so excited that it works right from Gmail.

Dakotah Shore

IT Manager, WS Display

Prior to Hiver, we used Google Groups and we’d have to constantly tell each other “hey, I start working here, and you take it from there.” Hiver ensures emails arrive at one place and are clearly assigned to people — we have cut down on the confusion that way.

Justine

Accounts Specialist at DecksDirect

No more missed emails

With Hiver, building ownership for emails is easy. You can assign every email to a team member without Cc’s or forwards. Your team always knows what they have to work on. This way, you’ll address every email - and nothing falls through the cracks.

In-depth reporting

With Hiver, you get insights into how your team has been engaging via email, and how happy customers are with your support - without even stepping outside Gmail. Track every aspect of individual performance, including overall workload, response, and resolution times, among others.

Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.

Christina O' Connor

Finance Manager at Arrive Logistics

We’re now responsible for a lot more than we thought we could. I have great visibility into my team’s workflow. It helps us ensure that the operational tasks are accomplished in a timely manner. Hiver helps my team grow faster.

David Pinto

Business Development at Kiwi.com

Faster email resolution

Teams that use Hiver collaborate better and resolve emails faster — with full visibility into email workflows, easy discussions around customer emails, and working together on replies without back and forth messages.

So, here’s how teams across industries work better with Hiver

They send super-prompt responses

With Hiver, the customer service team at Vacasa has complete visibility into who’s working on an email, and where it is on the resolution path.

Improved email
response time by

60%Hiver case study logo

Read how

They resolve emails surprisingly fast

Flexport went from sharing email subject lines in order to collaborate — to saving around 400 hours with simpler workflows — and resolving emails twice as fast.

Resolves emails

50%Hiver case study logo

faster

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Their team’s efficiency keeps soaring

New Hope Fertility Center broke out of the unfamiliar Google Groups interface. With Hiver, their team manages emails from the comfort of Gmail, and works 2X faster.

Improved team
efficiency by

50%Hiver case study logo

Read how

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