With Hiver’s mobile apps for Android and iOS, missed emails will now be a thing of the past. Receive instant notifications the minute emails hit your shared inbox. Toggle between your Hiver shared inboxes, view unassigned emails, assign them to teammates, and easily add/change email statuses.
Collaborate on the move with the Hiver mobile app without relying on Cc/Forwards or external collaboration tools. Use Notes for instant chat-style collaboration with email threads, and use Shared Drafts to discuss email replies to complex customer inquiries with your team. Add attachments on the fly to share files with your customers and team.
Use swipe actions in the Hiver mobile app to access your Notes quickly. Move swiftly between your conversation threads and Notes to get all the context you need while typing out replies to customer emails.
Collision Alerts in the Hiver mobile app ensures that multiple team members don’t end up working on the same email. When a user starts replying to an email that you are working on, Hiver shows you a floating notification with the name of the other user who is currently working on the email draft, preventing duplicate (and potentially conflicting) replies.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Manager - Field Operations and Systems at Oxford Business Group