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Understand customers better

Personalize customer conversations smartly

Empower agents to know customers better with ‘Hiver Contacts’. For each customer conversation, Hiver equips you with all the necessary context to craft personalized responses.

*No credit card required

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Trusted by over 1500 companies across the world

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Rich customer context, at your fingertips

  • View customer information on the ‘Contact’ tab inside the Hiver right panel, for each conversation
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    View customer name, company and their recent conversations
  • Gain better understanding of your customers before responding to them
  • Call out critical customer information for your team’s reference, by simply adding a Note

Gather insights for delivering personalized support

  • Gain in-depth insights into customer issues and CSAT ratings, based on recent conversations
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    For any recent conversation, you can view its subject, status, assignee, CSAT score and other shared mailboxes it is part of
  • Gauge customer sentiment proactively and contextualize your responses accordingly
  • Delight customers with more humane support
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Maximise customer delight with the wide range of features offered by Hiver

Our customers love us for good reason

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Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.

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Christina O'Connor
Christina O'Connor

AP/AR Manager

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