Personalize conversations with ease

Understand your customers and employees better with Hiver Contacts. Empower teams with rich context on every conversation that they have. Enhance every conversation with tailored responses.

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Trusted by over 2000 companies across the world

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Get detailed context of conversations

  • View information in the "Contact" tab inside Hiver's right-side panel. Get to know past customer and employee conversations.
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    View customer name, company and their recent conversations
  • Gain a better understanding of your customers and employees before responding to them.
  • Highlight critical customer information for your team’s reference - by simply adding a Note

Create tailored responses with real-time insights

  • Gain in-depth insights into customer issues and CSAT ratings, based on recent conversations
  • Gauge customer sentiment proactively to personalize your responses. For any conversation, get to view its status, assignee, and associated CSAT score
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    For any recent conversation, you can view its subject, status, assignee, CSAT score and other shared mailboxes it is part of
  • Delight customers with more impactful conversations.
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How Various Teams use Hiver Contacts

Get complete context on your customers by looking up past conversations. Use insights from these conversations to personalize the support experience.

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Customer Support

Gain visibility into conversations with vendors and customers on invoices and cash collection. Use this context to personalize follow ups, and make payments seamlessly.

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Finance

For every employee, get to know any and all technical issues they’ve encountered in the past. Leverage this knowledge to provide faster resolutions.

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ITSM
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Customer contacts and company information - all in one place

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Quick access to all customer contacts and company information from the "Contacts" directory from Gmail’s left side panel.

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Identify trends across all conversations and resolutions provided. Use the insight to craft more accurate responses

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Track and analyze past conversations associated with a specific contact or with all contacts from any company

Hiver can simplify the way your
team communicates and collaborates

Our customers love us
for good reason

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