Check out all our features
Check out all our features
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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Empower agents to know customers better with Hiver Contacts. For each customer conversation Hiver offers rich customer context, so you can craft tailored responses.
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Quick, anytime access to all customer contacts and company information from the "Contacts" directory in Gmail's left-hand panel.
Identify trends across all customer conversations and resolutions provided - use the insight to craft more accurate responses.
Track and analyze past communication with a specific contact or with all contacts from any company.
Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.
Maximise customer delight with the wide range of features offered by Hiver
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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