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Know your customers better with Hiver Contacts.
Provide your team with full context—past emails, feedback, and more—so they can respond faster and serve smarter.
Unlimited users on Free plan  ✦  No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Keep your contacts and company
information in one place
Access customer details instantly
Get quick access to all contact and company information from Hiver’s “Contacts” directory.
Spot patterns and improve replies
Identify conversation trends and use those insights to craft more helpful, accurate responses.
View all interactions in one place
Track and analyze all past conversations linked to a contact or company within your inbox.
Get rich and insightful context,
right at your fingertips
Get detailed context
Access Hiver’s “Contact” tab to instantly view a customer’s past conversations and full history to respond accurately. You can also highlight critical customer information for your team by adding a Note, so everyone stays aligned and delivers consistent support.
Create tailored responses
Get deeper visibility into every customer conversation with real-time insights like CSAT ratings, conversation status, and assignee details. Use this context to understand customer sentiment proactively and personalize your responses.
Hiver can simplify the way your
team communicates and collaborates
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.Â
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Permalinks
Share emails with other departments through private and public permalinks.Â
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
Shared Drafts
Collaborate on responses in real time by sharing drafts with teammates.
Approvals
Speed up resolutions using approval workflows on customer requests.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Get all the context you need, without the clutter.
Try Hiver!
Get unlimited users on the Free plan ✦ No credit card needed
