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Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

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Understand customers better

Personalize customer conversations smartly

Empower agents to know customers better with Hiver Contacts. For each customer conversation Hiver offers rich customer context, so you can craft tailored responses.

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Trusted by over 1500 companies across the world

Meet our customers

Rich customer context, at your fingertips

View customer information in the "Contact" tab inside Hiver's right-side panel

View customer name, company and their recent conversations
Gain better understanding of your customers before responding to them
Call out critical customer information for your team’s reference, by simply adding a Note

Gather insights for delivering personalized support

Gain in-depth insights into customer issues and CSAT ratings, based on recent conversations
Gauge customer sentiment proactively to contextualize your responses

For any recent conversation, you can view its subject, status, assignee, CSAT score and other shared mailboxes it is part of
Delight customers with more humane support

All customer contacts and company information, in one place

Quick, anytime access to all customer contacts and company information from the "Contacts" directory in Gmail's left-hand panel.

Identify trends across all customer conversations and resolutions provided - use the insight to craft more accurate responses.

Track and analyze past communication with a specific contact or with all contacts from any company.

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Customer Surveys (CSAT)

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.

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Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Explore Harvey - The AI Bot

Find out more

Maximise customer delight with the wide range of features offered by Hiver

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Our customers love us
for good reason

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager, Flexport
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.

Brennan Hicks People Operations Project Manager, Clutter
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.

Christian Sibayan Manager - Field Operations & Systems, Oxford Business Group
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