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Empower agents to know customers better with Hiver Contacts. For each customer conversation Hiver offers rich customer context, so you can craft tailored responses.
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Quick, anytime access to all customer contacts and company information from the "Contacts" directory in Gmail's left-hand panel.
Identify trends across all customer conversations and resolutions provided - use the insight to craft more accurate responses.
Track and analyze past communication with a specific contact or with all contacts from any company.
Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.
Maximise customer delight with the wide range of features offered by Hiver
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Loved by 8000+ teams on Google Workspace
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
