Personalize conversations with ease

Understand your customers and employees better with Hiver Contacts. Empower teams with rich context on every conversation that they have. Enhance every conversation with tailored responses.

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Trusted by over 2000 companies across the world

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Get detailed context of conversations

  • View information in the "Contact" tab inside Hiver's right-side panel. Get to know past customer and employee conversations.
    View customer name, company and their recent conversations
  • Gain a better understanding of your customers and employees before responding to them.
  • Highlight critical customer information for your team’s reference - by simply adding a Note

Create tailored responses with real-time insights

  • Gain in-depth insights into customer issues and CSAT ratings, based on recent conversations
  • Gauge customer sentiment proactively to personalize your responses. For any conversation, get to view its status, assignee, and associated CSAT score
    For any recent conversation, you can view its subject, status, assignee, CSAT score and other shared mailboxes it is part of
  • Delight customers with more impactful conversations.

How Various Teams use Hiver Contacts

Get complete context on your customers by looking up past conversations. Use insights from these conversations to personalize the support experience.

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Customer Support

Gain visibility into conversations with vendors and customers on invoices and cash collection. Use this context to personalize follow ups, and make payments seamlessly.

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For every employee, get to know any and all technical issues they’ve encountered in the past. Leverage this knowledge to provide faster resolutions.

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Customer contacts and company information - all in one place


Quick access to all customer contacts and company information from the "Contacts" directory from Gmail’s left side panel.


Identify trends across all conversations and resolutions provided. Use the insight to craft more accurate responses


Track and analyze past conversations associated with a specific contact or with all contacts from any company

Hiver can simplify the way your
team communicates and collaborates

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for good reason

Loved by 8000+ teams on Google Workspace

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