What happens when your favourite chocolate brand meets Hiver? Find out in this video

Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Understand customers better

Personalize customer conversations smartly

Empower agents to know customers better with ‘Hiver Contacts’. For each customer conversation, Hiver equips you with all the necessary context to craft personalized responses.

Request a Demo

*No credit card required

Trusted by over 1500 companies across the world

Meet our customers

Rich customer context, at your fingertips

View customer information on the ‘Contact’ tab inside the Hiver right panel, for each conversation

View customer name, company and their recent conversations
Gain better understanding of your customers before responding to them
Call out critical customer information for your team’s reference, by simply adding a Note

Gather insights for delivering personalized support

Gain in-depth insights into customer issues and CSAT ratings, based on recent conversations

For any recent conversation, you can view its subject, status, assignee, CSAT score and other shared mailboxes it is part of
Gauge customer sentiment proactively and contextualize your responses accordingly
Delight customers with more humane support

More Hiver
features you’ll love

Customer Surveys (CSAT)

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.

Explore Customer Surveys (CSAT)

Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Explore Harvey - The AI Bot

Find out more

Maximise customer delight with the wide range of features offered by Hiver

View All Features

Our customers love us for good reason

Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.