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Cut response and resolution times by 50%
Boost customer service efficiency by 2x
Achieve 100% SLA compliance
Streamline your workflows with 100+ apps

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Explore how your team can use Hiver.
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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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personalized demo

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Personalize conversations with ease

Understand your customers and employees better with Hiver Contacts. Empower teams with rich context on every conversation that they have. Enhance every conversation with tailored responses.

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See how Hiver works

Unlimited users on Free plan No credit card needed

Trusted by over 2000 companies across the world

Get detailed context of conversations

View information in the "Contact" tab inside Hiver's right-side panel. Get to know past customer and employee conversations.
View customer name, company and their recent conversations
Gain a better understanding of your customers and employees before responding to them.
Highlight critical customer information for your team’s reference - by simply adding a Note

Create tailored responses with real-time insights

Gain in-depth insights into customer issues and CSAT ratings, based on recent conversations
Gauge customer sentiment proactively to personalize your responses. For any conversation, get to view its status, assignee, and associated CSAT score
For any recent conversation, you can view its subject, status, assignee, CSAT score and other shared mailboxes it is part of
Delight customers with more impactful conversations.

Get complete context on your customers by looking up past conversations. Use insights from these conversations to personalize the support experience.

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Gain visibility into conversations with vendors and customers on invoices and cash collection. Use this context to personalize follow ups, and make payments seamlessly.

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For every employee, get to know any and all technical issues they’ve encountered in the past. Leverage this knowledge to provide faster resolutions.

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Access and analyze employee information that can be used to support various HR functions, such as onboarding, performance management, and benefits administration.

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Customer contacts and company information - all in one place

Quick access to all customer contacts and company information from the "Contacts" directory from Gmail’s left side panel.

Identify trends across all conversations and resolutions provided. Use the insight to craft more accurate responses

Track and analyze past conversations associated with a specific contact or with all contacts from any company

Hiver can simplify the way your
team communicates and collaborates

Customer Surveys (CSAT)

Measure customer satisfaction and collect feedback by sending a short survey at the end of your emails.

Explore Customer Surveys (CSAT)

Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses.

Explore All Features

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Our customers love us
for good reason

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager, Flexport
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
Brennan Hicks People Operations Project Manager, Clutter
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Christian Sibayan Manager - Field Operations & Systems, Oxford Business Group
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