Create, update, and view Jira issues inside Hiver. Get bugs to engineering without the copy-paste.
Support hears about the bug first. Engineering fixes it in Jira. Between the two sits the agent — copying the summary, retyping the steps, pasting a link back to the conversation, then checking Jira all week to see if anything moved.
Hiver’s Jira integration removes that middle step. Agents create a linked issue right from the conversation, comments flow both ways, and status changes reflect in real time. Support and engineering each work in the tool they already live in, and both see progress as it happens.
Here’s what you can do with our Jira integration:
- Create or update a Jira issue from inside the conversation — standard fields plus every custom field.
- Configure default values once, from fixed text or conversation variables, so agents file the issue in one click
- Hand the whole step to an automation that raises the Jira issue the moment the conversation arrives
- Let changes in Jira status or custom fields trigger Hiver automations. A conversation parked in “Pending” moves to “Open” or “Closed” on its own when the issue is resolved
- Comments flow both ways. Write in either tool, read in both
Whatever changes in Jira shows up in Hiver, so the agent always knows where the fix stands.
Featured apps you can integrate with Hiver
Salesforce
Create and update CRM records from Hiver — including custom objects.`
Netsuite
Zapier
Connect with 100+ apps to pull, push, and leverage customer and app data.
Hubspot
See HubSpot contact and deal details alongside every conversation.
Shopify
Access customer data and order information to issue refunds and more from Hiver.
Asana
Manage projects, link conversations to existing or create new tasks from Hiver
Quickbooks
Add, view, manage and track invoices from the comfort of Hiver.
Pipedrive
Create, view and update contacts, deals, and activities in Pipedrive from Hiver.
