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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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With Hiver, you can make email management an extremely simple process, right from the comfort of Gmail. Bid goodbye to Cc/Forwards, convert emails into actionable tasks and assign them to your team members with just two clicks.
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Categorize and prioritize customer conversations easily with email tags. Filter emails by tags for faster access.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Maximise customer delight with the wide range of features offered by Hiver
We wanted a solution that would ensure that all the incoming emails were assigned to the right person in the right team. We looked at many solutions but none of them were functional or robust enough. Hiver just fits the bill.
Associate Director, OSP