Skip to content
Front vs Hiver
The frontrunner in customer service
Say hello to Hiver — and compare our incredibly easy-to-use, powerful customer service platform that puts you in the front row of brands customers love.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
based on 2,000+ reviews from
Don’t settle for an overpriced ticketing system like Front
Pick Hiver, the smartest choice to get in the front.
- Hiver works right inside your inbox — making it intuitive to use and easy to adopt, while unifying support across email, chat, voice, SMS, WhatsApp, socials, and apps in one place. No tabs, no toggling.
- Front requires teams to leave their inbox and lacks bi-directional Gmail sync, leading to constant tab switching, confusion, and adding complexity across every channel.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- Steep learning curve and clunky interface make onboarding harder — teams often need training to get started.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Front’s support is limited — onboarding is gated behind premium plans, and email/chat support often faces delays.
- Get started for free. Paid plans begin at just $25/user with all core features included. Plus, there's no surprise hikes at renewal.
- Plans start at $25/user with limited features. Essential ticketing capabilities are locked behind $65/user or $105/user plans. Renewal hikes are unclear and often steep.
- Hiver AI helps agents draft replies, automatically respond to all support queries, triage and route conversations. Easily setup AI in under 10 minutes.
- AI features are siloed or locked behind expensive add-ons. Setup and usage are often complex.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — resolve faster without tab-hopping.
- Front doesn’t integrate with popular tools like NetSuite and Copper, and offers no way to customize integrations.
- No seat minimums — add or remove users anytime, without restrictions.
- Requires a minimum of 2 to 10 seats depending on the plan, even if your team is smaller.
- Hiver leads with comprehensive compliance (GDPR, ISO27001, SOC2 Type II, HIPAA, CCPA) and advanced security policies
- Front lacks broader compliance certifications like HIPAA and CCPA.
- Hiver works right inside your inbox — making it intuitive to use and easy to adopt, while unifying support across email, chat, voice, SMS, WhatsApp, socials, and apps in one place. No tabs, no toggling.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Get started for free. Paid plans begin at just $25/user with all core features included. Plus, there's no surprise hikes at renewal.
- Hiver AI helps agents draft replies, automatically respond to all support queries, triage and route conversations. Easily setup AI in under 10 minutes.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — resolve faster without tab-hopping.
- No seat minimums — add or remove users anytime, without restrictions.
- Hiver leads with comprehensive compliance (GDPR, ISO27001, SOC2 Type II, HIPAA, CCPA) and advanced security policies
- Front requires teams to leave their inbox and lacks bi-directional Gmail sync, leading to constant tab switching, confusion, and adding complexity across every channel.
- Steep learning curve and clunky interface make onboarding harder — teams often need training to get started.
- Front’s support is limited — onboarding is gated behind premium plans, and email/chat support often faces delays.
- Plans start at $25/user with limited features. Essential ticketing capabilities are locked behind $65/user or $105/user plans. Renewal hikes are unclear and often steep.
- AI features are siloed or locked behind expensive add-ons. Setup and usage are often complex.
- Front doesn’t integrate with popular tools like NetSuite and Copper, and offers no way to customize integrations.
- Requires a minimum of 2 to 10 seats depending on the plan, even if your team is smaller.
- Front lacks broader compliance certifications like HIPAA and CCPA.
Get on the front foot with Hiver for customer service.
Deliver stellar omnichannel customer support
Easily manage communication channels like email, chat, voice, SMS and WhatsApp from a single platform that looks and feels like your inbox.
Leverage AI to draft or refine messages automatically for a perfectly polished response.
Smart inboxes built for collaboration
Hiver helps you manage conversations across channels by letting you triage and assign clear ownership without the need for CCs and forwards.
Enable effortless self-service
Level up your customer service by enabling
self-service with AI-powered Chatbots, a Knowledge Base, and a Customer Portal.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team members, categorize them automatically, and ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics, such as response time, resolution time, and customer feedback, to plan headcount and identify improvement opportunities. Easily customize reports and dashboards to share key insights with your team.
The complete customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Explore why customers love Hiver
Manufacturing
We chose Hiver over Front for its clean UI, easy adoption, and Gmail-native setup. No complex ticketing system to deal with.
Fin Brown
Project Manager, Get It Made
Manufacturing
Front needed a new browser and felt complex. Hiver gave us better control, easier onboarding, and a UI my team actually wanted to use.
Justine
Accounts Specialist at DecksDirect
Manufacturing
495hrs
saved in a month
Business Services
23hrs
saved per month
Business Services
Front cluttered Gmail with duplicate messages and caused us to miss critical emails. Hiver fixed that by working natively within Gmail.
Joshua Fialkoff
COO, Specialty Box & Packaging Co.
Business Services
138hrs
saved per month
Business Services
Zendesk, Salesforce, and just about every tool felt complex. Hiver lives in Gmail and auto-assigns requests, so nothing’s left waiting.
James McNeil
President & CEO, Daybreak Metro
Healthcare
100%
increase in productivity
Front vs Hiver
Still not convinced? Go through our detailed comparison guide to know why you must choose Hiver over Front.
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Hiver is truly the best alternative to Front.
Get unlimited users on the Free plan ✦ No credit card needed
