Try Hiver For Free
7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
Thanks for your interest in Hiver! Please help us with the following details for a personalised demo.
Hiver transforms your email inbox into a multi-channel help desk from Day 1
Works within your inbox's user-friendly environment
- no learning curve, no hassles.
24x7 real-time, personalized customer support
across all plans. This includes Email and Chat
support along with Onboarding assistance
Ensures cost-effective scaling by allowing
businesses to pay only for needed features, offering both value and flexibility.
Encounters a steep learning curve due to an unfamiliar UI, demanding initial setup and orientation.
Support features including chat support and onboarding assistance are reserved for higher-tier plans
Higher expenses for important features coupled with charges for numerous unnecessary features, resulting in dissatisfied customers over the value.
 | $11,880/ year | $137,400/ year |
 | $5,880/ year | $47,400/ year |
| Annual Savings | $6,000/ year | $90,000/ year |
Hiver allows you to serve your customers via email and chat without forcing you to leave your inbox. You don’t have to change your behavior or learn a new interface.
Front’s UI may look like an email interface but the user needs to work on a completely different application. The configuration is complicated, and it comes with a steep learning curve.
Hiver offers uninterrupted 24x7 real-time and personalized chat and email support across all plans.
With Front, your tickets will often be escalated and require continuous follow-ups. Since they only offer Email support you’ll experience delays in resolutions. Chat support is offered at Premium plans.
Hiver comes with a host of highly customizable reports. You can easily access insights at a granular level about your workload distribution and your team's performance.
Even though Front offers deeper reporting and analytics, accessing them would be a cost concern. You’ll need to pay 127% more than what you pay for Hiver to get Front’s analytics capabilities.
| FEATURES |   |   |
|---|---|---|
| Ease of Setup | 9 | 8.7 |
| Ease of Admin | 9.2 | 9 |
| Quality of Support | 9.3 | 9.2 |
| Assignments and Tasks | 9.4 | 9.2 |
| Tags | 9 | 8.8 |
| Create Content | 9 | 8.5 |
| Email Automation | 8.7 | 8.5 |
| Personalization | 8.9 | 8.9 |
| Reporting | 8.5 | 8.2 |
| Dashboards | 8.7 | 8.4 |
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian SibayanManager - Field Operations and Systems
Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.
Taylor GarceauProgram Manager, Customer Success, Cohere Health
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke ThompsonCo-owner
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
