Hiver - A front-app logo alternative
that doesn’t force you to leave Gmail

Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a helpdesk - straight to your inbox. It helps your team collaborate better and provide a world-class customer experience.

Zero learning curve Zero learning curve Fast and responsive UI Fast and responsive UI Advanced reporting Advanced reporting Superior workflow automation Superior workflow automation Multi Channel Multi channel support
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*No credit card required
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Everything you need for world-class
customer support

Email Delegation

Leave no email unattended

Never miss a customer query with Hiver’s advanced email delegation. Bid goodbye to CCs/Forwards, auto-assign emails to the right person in the right team and win customers for life.

Notes and mentions

Collaborate with full context

With Hiver, keep track of your customer and team conversations with ease. Exchange private notes with teammates and never lose context again.

Auto assignment

Automate mundane tasks

Skyrocket your team’s productivity by automating repetitive tasks with Hiver’s smart assignment rules, workflows and Harvey - The AI Bot. Auto-assign emails, distribute workload with round-robin assignments, intelligently close the non-actionable customer emails, and a lot more.

Analytics

Supercharge your customer support with robust analytics

Hit your customer support goals out of the park with Hiver’s advanced reporting and analytics capabilities. Understand your team’s workload, SLA violations, CSAT scores, and performance. Build custom reports to suit your business needs and a lot more.

Live Chat

Deliver excellent customer service with live chat

Unleash your customer support potential with a live chat that sits within Gmail. Delight customers instantly through faster escalations, resolution time, and a lot more with Hiver.

knowledge base

Enable self-service with Knowledge Base

Get the multichannel advantage with Knowledge Base powered by Hiver. Improve customer experience by offering them the flexibility of choosing from Help desk + Live chat + Knowledge base solutions. Reduce support volumes and enhance your agents’ productivity.

Hiver Contacts

Customer context to help contextualize your responses

Craft contextual and personalized responses with rich customer context, at your fingertips. With a directory of all customer data right inside Gmail, you can analyze previous customer conversations for a better understanding of their queries.

Integrations

Manage your favourite apps within Gmail, with Hiver

Hiver makes it possible to manage your favorite apps, from the comfort of Gmail. Powerful, easy-to-setup integrations make it super easy to manage your tasks better.

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Here’s why leading brands switch to Hiver

*Source: Capterra
Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.2

*Source: Capterra
Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.6

*Source: Capterra

Users across the globe
love the Hiver experience

Hiver Experience
 hiver customer flexport  hiver customer flexport
Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager hiver customer flexport
hiver customer flexport
 hiver customer oxford  hiver customer oxford
Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian Sibayan Manager - Field Operations and Systems hiver customer oxford
hiver customer oxford
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer Nguyen Operations Associate hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott Gellatly General Manager hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek Marczak Operations Manager hiver customer flexport
hiver customer flexport
 hiver customer flexport  hiver customer flexport
Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke Thompson Co-owner hiver customer flexport
hiver customer flexport

Simplify delivering great customer support - Sign up for Hiver today!

*7-day free trial | No credit card required
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