A Front App alternative that works right from Gmail

Use Gmail for work? Meet Hiver. It helps you manage shared inboxes like support@ right from your inbox. No unfamiliar interface or switching between tools - means fewer headaches for your team.

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Supported Browsers : Chrome

Hiver helps over 7000 teams manage shared inboxes with ease

Helping customer-facing teams
collaborate successfully

Don’t just take our word for it. Meet the folks who
made the switch

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Hiver text quotes

With Hiver, every protest that my team had with Front was gone. It’s so user-friendly and intuitive that I did not take long to onboard my entire team. We love Hiver.

Justine Financial Controller, DecksDirect
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Hiver text quotes

Front’s email thread view wasn’t as intuitive as Gmail’s native email thread view. And because of this, we would often miss emails, particularly when new replies came into an existing thread.

Joshua Fialkoff COO at Specialty Box & Packaging Co.
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Teams across industries are delivering brilliant
customer service with Hiver

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Have 30 minutes sometime this week?

More reasons to choose Hiver over Front

Incredibly easy to use

Hiver, you can manage shared inboxes like support@ from the comfort of Gmail. There are no training sessions - no new terminologies to learn.

Also, there’s no moving back and forth between tools - your team will save hours every day.

We liked working with shared inboxes and wanted a solution that helps us manage them better without complicating processes. We got just that with Hiver. I can handle customer emails right from my personal work account now. It’s very convenient.

Michelle Reznick

Michelle Reznick

Billing and Collections Team Leader, AppsFlyer

Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to be able to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.

James Small

James McNeil

President & CEO at Daybreak Metro

Powered by Google search

Hiver’s search works right on top of Gmail’s - and makes looking for customer conversations incredibly simple. The Gmail operators (To, From, and Subject) continue to work as before.

Not just that, you can search across inboxes from one place, instead of searching through them separately.

Complete control over your data

Hiver adds customer service capabilities to your shared inboxes - without modifying your existing emails, labels/folders, and filters.

Email threads continue to appear as they always have. Your current workflows are not disrupted. Managing shared inboxes gets easier with Hiver.

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mind shift in the way the team approached and used email.

Virginia Trowbridge

Virginia Trowbridge

Pulse Manager, Reali

Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.

Christina

Christina O' Connor

Finance Manager at Arrive Logistics

In-depth reporting

Deep-dive into your team’s performance metrics and customer satisfaction ratings - without even leaving Gmail.

You can also track every aspect of individual performance, including overall workload, response and resolution times, among others.

The most secure
customer service solution

Security by Google

Security by Google

We do not store your emails

We do not store your emails

EU - US Privacy Shield

Certified Google Partner

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

SOC 2 Type II Compliant

ISO 27001 Certified

ISO 27001 Certified

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

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