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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a helpdesk - straight to your inbox. It helps your team collaborate better and provide a world-class customer experience.
Never miss a customer query with Hiver’s advanced email delegation. Bid goodbye to CCs/Forwards, auto-assign emails to the right person in the right team and win customers for life.
With Hiver, keep track of your customer and team conversations with ease. Exchange private notes with teammates and never lose context again.
Skyrocket your team’s productivity by automating repetitive tasks with Hiver’s smart assignment rules, workflows and Harvey - The AI Bot. Auto-assign emails, distribute workload with round-robin assignments, intelligently close the non-actionable customer emails, and a lot more.
Hit your customer support goals out of the park with Hiver’s advanced reporting and analytics capabilities. Understand your team’s workload, SLA violations, CSAT scores, and performance. Build custom reports to suit your business needs and a lot more.
Unleash your customer support potential with a live chat that sits within Gmail. Delight customers instantly through faster escalations, resolution time, and a lot more with Hiver.
Get the multichannel advantage with Knowledge Base powered by Hiver. Improve customer experience by offering them the flexibility of choosing from Help desk + Live chat + Knowledge base solutions. Reduce support volumes and enhance your agents’ productivity.
Craft contextual and personalized responses with rich customer context, at your fingertips. With a directory of all customer data right inside Gmail, you can analyze previous customer conversations for a better understanding of their queries.
Hiver makes it possible to manage your favorite apps, from the comfort of Gmail. Powerful, easy-to-setup integrations make it super easy to manage your tasks better.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.
Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.
I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!
Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.
Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.Christian SibayanManager - Field Operations and Systems
Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.Taylor GarceauProgram Manager, Customer Success, Cohere Health
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.Luke ThompsonCo-owner
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.