Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Hiver - A Front alternative
that doesn’t force you to leave Gmail

Hiver is an easy-to-use solution that helps you manage customer conversations from Gmail. It brings all the features of a helpdesk - straight to your inbox. It helps your team collaborate better and provide a world-class customer experience.

Zero learning curve

Fast and responsive UI

Advanced reporting

Superior workflow automation

Multi channel support

Add to Gmail

*No credit card required

Hiver, the perfect gmail team collaboration tool

Everything you need for world-class
customer support

Leave no email unattended

Never miss a customer query with Hiver’s advanced email delegation. Bid goodbye to CCs/Forwards, auto-assign emails to the right person in the right team and win customers for life.

Collaborate with full context

With Hiver, keep track of your customer and team conversations with ease. Exchange private notes with teammates and never lose context again.

Automate mundane tasks

Skyrocket your team’s productivity by automating repetitive tasks with Hiver’s smart assignment rules, workflows and Harvey - The AI Bot. Auto-assign emails, distribute workload with round-robin assignments, intelligently close the non-actionable customer emails, and a lot more.

Supercharge your customer support with robust analytics

Hit your customer support goals out of the park with Hiver’s advanced reporting and analytics capabilities. Understand your team’s workload, SLA violations, CSAT scores, and performance. Build custom reports to suit your business needs and a lot more.

Deliver excellent customer service with live chat

Unleash your customer support potential with a live chat that sits within Gmail. Delight customers instantly through faster escalations, resolution time, and a lot more with Hiver.

Enable self-service with Knowledge Base

Get the multichannel advantage with Knowledge Base powered by Hiver. Improve customer experience by offering them the flexibility of choosing from Help desk + Live chat + Knowledge base solutions. Reduce support volumes and enhance your agents’ productivity.

Customer context to help contextualize your responses

Craft contextual and personalized responses with rich customer context, at your fingertips. With a directory of all customer data right inside Gmail, you can analyze previous customer conversations for a better understanding of their queries.

Manage your favourite apps within Gmail, with Hiver

Hiver makes it possible to manage your favorite apps, from the comfort of Gmail. Powerful, easy-to-setup integrations make it super easy to manage your tasks better.

Here’s why leading brands switch to Hiver

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.

Brian Del Terzo C

Administrator

The email management is alfa omega. It’s the core of this service, that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.

Nick J

Partner & Co-Founder

Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.

Bryn S

Director of Operations

I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!

Bartek M

Operations Manager

Hiver has made our shared email process so easy! We tried several products but this was the only one that solved our issues.

Virginia T

Pulse Manager

Assigning emails to our team members has been a game-changer. We are no longer fumbling over ourselves and can clearly see who is handling which sales email.