Front can get expensive fast, especially with steep price hikes at renewal. Getting the support you need can be another challenge. With Hiver, you get transparent pricing, 24/7 support, dedicated onboarding, and hands-on help to automate more with AI.
Trusted by 10,000+ teams
“We evaluated Front, but it didn't work well for us. Hiver gave us the visibility, accountability, and control we needed to run our operations smoothly. What really stood out was the hands-on support from their team. They worked closely with us to make sure everything was set up the way we needed.”
Hiver vs Front
AI follows your team’s procedures, draws on relevant knowledge, and takes action across systems to resolve complex requests. It learns from resolved conversations to handle similar issues better over time.
Front's AI Autopilot can answer FAQs and handle straightforward requests well. But more complex issues still require your team to step in. It doesn't learn from resolved conversations either.
AI does the groundwork for your team. It investigates issues, finds answers from past conversations and connected tools, drafts replies, and takes actions that you approve.
AI summarizes conversations and helps improve replies. It doesn't pull relevant context from connected tools, take action across systems, or show how similar issues were resolved.
Discuss customer issues in Slack threads right inside from Hiver. Every discussion stays linked to the original conversation, so everyone has the full context.
Front can send notifications and updates to Slack, but teams can't have two-way discussions linked to the customer conversation.
Hiver offers transparent, predictable pricing with no surprise increases at renewal.
Front often increases prices at renewal, making long-term costs harder to predict.
Plans start at $25/user, with the ticketing, collaboration, workflows, and other capabilities your team needs to deliver stellar support.
Features like advanced workflows, dashboards, and analytics require plans costing $65–$105/user, adding to your costs as your needs grow.
Get 24/7 support, dedicated onboarding, and a customer success manager on all plans at no additional cost. Our team also helps you set up workflows and automate more with AI.
Implementation, onboarding, and dedicated support may cost extra or require a more expensive plan.
Our team works closely with you to set up AI, configure workflows, and identify more opportunities to automate. You get expert help to make AI effective for your support operation.
With Front, your team is largely responsible for setting up, testing, and improving AI on its own. Expanding automation means more setup, testing, and upkeep for your team.
Platform
Migration
Bring your existing tickets, contacts, and help articles from Front into Hiver. Your team can pick up where it left off, with the customer history and information it needs to continue supporting customers.
Get hands-on help from our onboarding specialists to set up your workspace, automations, integrations, and AI, even during your trial.
Our support doesn't stop when you go live. Get 24/7 assistance, hands-on training, and expert guidance to improve workflows and automate more with AI as your needs evolve.
Customers
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real time has made our team far more efficient.”
“When a product request comes in via email, we open it up and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Hiver is easy to configure, and you can get started on your own or with help from our onboarding team. A dedicated specialist can help you set up AI, automations, integrations, and workflows. We also provide hands-on training so your team can start using Hiver with confidence.
Hiver supports email, live chat, Slack, WhatsApp, voice, social channels, and more. You can also offer customers a help center and customer portal, with support for Gmail, Outlook, and custom email providers.
Hiver is priced per user, with Assist Agent, Frontline Agent, and QA included across plans. Automated AI resolutions are billed separately at $0.80 per successful resolution. You also get onboarding and 24/7 support at no additional cost.
Our team works closely with you from onboarding through ongoing optimization. You get 24/7 support, dedicated guidance, and hands-on help to set up integrations, improve workflows, and automate more with AI. As your support operation grows, we’re here to help you get more out of Hiver.
Yes. Hiver supports enterprise security and compliance requirements, including ISO, GDPR, CCPA, and HIPAA, with controls for managing access, permissions, and customer data.
