Use Gmail for work? Meet Hiver. It helps you manage shared inboxes like support@ right from your inbox. No unfamiliar interface or switching between tools - means fewer headaches for your team.
Assign customer emails as “tasks” to your team - in just a click - or even automatically. Every email is accounted for, and nothing ever falls through the cracks.Delegate emails in one click
Get visibility into ownership and status of emails - and stay on top of your team’s workflows. You can also set up SLAs to prevent delayed responses to customers.Send on-time responses
Automate your team’s workflows with auto-assignment (based on rules) or round-robin assignment, and more. Less grunt work means your team has more time for helping customers.Automate your workflows
Teams that collaborate with ease - help the customer faster. With Notes, your team can discuss emails, or share information, right alongside emails. No more sending internal emails now.Have contextual discussions
The best decisions are driven by data. With Analytics, you get deep insights into how your team has been engaging via email, and how happy customers are with your support.Track key metrics
Collaborate on composing emails in real-time with Shared Drafts. And then, Collision Alerts ensure two members never end up responding to the same query.Prevent duplicate responses
With Hiver, every protest that my team had with Front was gone. It’s so user-friendly and intuitive that I did not take long to onboard my entire team. We love Hiver.Justine Financial Controller, DecksDirect
Front’s email thread view wasn’t as intuitive as Gmail’s native email thread view. And because of this, we would often miss emails, particularly when new replies came into an existing thread.Joshua Fialkoff COO at Specialty Box & Packaging Co.
Hiver, you can manage shared inboxes like support@ from the comfort of Gmail. There are no training sessions - no new terminologies to learn.
Also, there’s no moving back and forth between tools - your team will save hours every day.
We liked working with shared inboxes and wanted a solution that helps us manage them better without complicating processes. We got just that with Hiver. I can handle customer emails right from my personal work account now. It’s very convenient.
Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to be able to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.
Hiver’s search works right on top of Gmail’s - and makes looking for customer conversations incredibly simple. The Gmail operators (To, From, and Subject) continue to work as before.
Not just that, you can search across inboxes from one place, instead of searching through them separately.
Hiver adds customer service capabilities to your shared inboxes - without modifying your existing emails, labels/folders, and filters.
Email threads continue to appear as they always have. Your current workflows are not disrupted. Managing shared inboxes gets easier with Hiver.
Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mind shift in the way the team approached and used email.
Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.
Deep-dive into your team’s performance metrics and customer satisfaction ratings - without even leaving Gmail.
You can also track every aspect of individual performance, including overall workload, response and resolution times, among others.
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