Best Customer Service Software for Nonprofits and NGOs

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No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Use Hiver to easily streamline and manage communication with all stakeholders. Collaborate better, respond faster, and reduce operational costs, all without leaving Gmail.

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Loved by brands the world over

Simplify your nonprofit
customer service help desk

Handle incoming
emails easily

Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Delegate emails with ease

Eliminate Ccs/Bccs/ Forwards forever

Use notes to collaborate with your team to respond to inquiries from your donors or recipients without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.

Have contextual discussions

Write better
emails, together

With Hiver, you can easily create shared drafts and collaborate with your team in real-time. This way you can manage discussions around emails without multiple, meandering email threads.

Collaborate in real time

Avoid duplicate responses

Collision alerts in Hiver do not allow more than one user to edit an email draft at any given point in time, preventing the chaos caused by multiple users editing an email.

Never step on someone else’s toes

Be more efficient
with automations

Manage time better with intelligent automations in Hiver. Assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.

Respond faster
to inquiries

Respond faster to repetitive inquiry emails with email templates. Share them with your team and give your not-for-profit organization a consistent voice and tone.

Make your organization
more data-driven

Hiver allows you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and make your organization data-driven.

Explore all features

Shared inboxes you should create for your
nonprofit organization