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Helpdesk vs Hiver
Built for speed, simplicity, and modern teams
Say hello to Hiver — and compare our AI-first approach to delivering effortless customer service at scale.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
based on 2,000+ reviews from
Don’t settle for legacy help desks.
Do more with Hiver—effortlessly and faster.
- Familiar, inbox-style interface of Gmail or Outlook—no learning curve, no hassle. Get started in minutes.
- Complex setup and UI require months to implement, train, and use, often requiring third-party consultants.
- Easily collaborate with your team and manage personal and shared emails in the same interface.
- Constantly switching between your personal email and helpdesk creates silos and kills productivity.
- Handle support across email, chat, voice, and WhatsApp—all in one place for seamless customer experiences.
- Using fragmented tools to manage multi-channel customer service leads to poor customer experiences.
- Bring in customer context from external systems in one place to deliver personalized service at scale.
- Lacks personal touch as it’s designed for transactional support, making customers feel like a ticket number.
- Use Hiver for free with unlimited users on the Free plan. Paid plans start at $19.
- Pay an unwarranted premium, leading to poor ROI.
- 24/7 support, implementation and team training available for free across plans.
- Limited support. Pay extra for premium support, service, and implementation.
- Automatically resolve queries and deflect repetitive actions with AI Copilot at no additional cost.
- Make do with basic AI capabilities or pay a premium to unlock real value.
- Integrate with 100+ apps to automate actions. Build an app in under 2 weeks.
- Depend on Zapier or rely on custom coding to build new integrations.
- Familiar, inbox-style interface of Gmail or Outlook—no learning curve, no hassle. Get started in minutes.
- Easily collaborate with your team and manage personal and shared emails in the same interface.
- Handle support across email, chat, voice, and WhatsApp—all in one place for seamless customer experiences.
- Bring in customer context from external systems in one place to deliver personalized service at scale.
- Use Hiver for free with unlimited users on the Free plan. Paid plans start at $19.
- 24/7 support, implementation and team training available for free across plans.
- Automatically resolve queries and deflect repetitive actions with AI Copilot at no additional cost.
- Integrate with 100+ app to automate actions. Build an app in under 2 weeks.
- Complex setup and UI require months to implement, train, and use, often requiring third-party consultants.
- Constantly switching between your personal email and helpdesk creates silos and kills productivity.
- Using fragmented tools to manage multi-channel customer service leads to poor customer experiences.
- Lacks personal touch as it’s designed for transactional support, making customers feel like a ticket number.
- Pay an unwarranted premium, leading to poor ROI.
- Limited support. Pay extra for premium support, service, and implementation.
- Make do with basic AI capabilities or pay a premium to unlock real value.
- Depend on Zapier or rely on custom coding to build new integrations.
Looking for an alternative? You’ve found it with Hiver.
Deliver stellar omnichannel customer support
Easily manage communication channels like email, chat, voice, SMS and WhatsApp from a single platform that looks and feels like your inbox.
Leverage AI to draft or refine messages automatically for a perfectly polished response.
Enable effortless self-service
Level up your customer service by enabling
self-service with AI-powered Chatbots, a Knowledge Base, and a Customer Portal.
Smart inboxes built for collaboration
Hiver helps you manage conversations across channels by letting you triage and assign clear ownership without needing CCs and forwards.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team members, categorize them automatically, and ensure ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics, such as response time, resolution time, and customer feedback, to plan headcount and identify improvement opportunities.
Easily customize reports and dashboards to share key insights with your team.
Hiver, the ridiculously easy-to-use and affordable choice
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision detection
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Explore why customers love Hiver over other help desks.
Business service
Zendesk felt clunky and impersonal. With Hiver, we have natural, human conversations—no more ticket numbers or ‘stand in line’ experiences.
Scott Gellatly
General Manager, itGenius
Manufacturing
Front needed a new browser and felt complex. Hiver gave us better control, easier onboarding, and a UI my team actually wanted to use.
Justine
Accounts Specialist at DecksDirect
Manufacturing
250%
increase in efficiency
Business Services
23hrs
saved per month
Real Estate
Freshdesk’s ticketing slowed us down. With Hiver in Gmail, client comms are clear and timely—our team works with much more clarity now.
Jarrett Lau
CEO, Green Ocean Property Management
Business Services
138hrs
saved per month
Business service
Zendesk, Salesforce, and just about every tool felt complex. Hiver lives in Gmail and auto-assigns requests, so nothing’s left waiting.
James McNeil
President & CEO, Daybreak Metro
Healthcare
100%
increase in productivity
See Hiver in action
Still not convinced? Go through our interactive demo to truly understand the Hiver experience.
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Replace your current help desk
with its best alternative—Hiver!
Get unlimited users on the Free plan ✦ No credit card needed
