It’s easier to make a mistake when your helpdesk is complicated

Hero Image
James McNeil

President, Daybreak Metro

DayBreak Logo

Helpdesks are passe. Hiver keeps things simple by bringing all the features of a traditional helpdesk solution right inside Gmail.

Request a Demo

*No credit card required

Helpdesk Hero
James McNeil

President, Daybreak Metro

DayBreak Logo

Loved by 8000+ teams

 

Success Stories

Hiver is a better and faster choice
than traditional helpdesks

  • Ridiculously easy to use
    • Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.
  • Human conversations
    • Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.
  • Fast, famililar, and intuitive Gmail UI
    • Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.
Quotes

Unlike most solutions that require a separate log-in, Hiver's Gmail integration ensured minimal workflow changes.

profile
Virginia Trowbridge
Pulse Manager,
Reali
Quotes

When we were using Zendesk, we had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers.

profile
Scott Gellatly
General Manager,
itGenius
Quotes

Freshdesk’s ticketing system was a pain point. With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity in our team.

profile
Jarrett Lau
CEO,
Green Ocean Property Management

Ridiculously easy to use

Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.

Quotes

Unlike most solutions that require a separate log-in, Hiver's Gmail integration ensured minimal workflow changes.

profile
Virginia Trowbridge
Pulse Manager,
Reali

Human conversations

Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.

Quotes

When we were using Zendesk, we had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers.

profile
Scott Gellatly
General Manager,
itGenius

Fast, famililar, and intuitive Gmail UI

Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.

Quotes

Freshdesk’s ticketing system was a pain point. With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity in our team.

profile
Jarrett Lau
CEO,
Green Ocean Property Management

Compare Hiver with
other helpdesks

4.7

Rating Capterra logo

4.4

Rating Capterra logo

4.7

Rating GetApp logo

4.4

Rating GetApp logo

4.7

Rating G2 logo

4.3

Rating G2 logo

4.7

Rating Capterra logo

4.5

Rating Capterra logo

4.7

Rating GetApp logo

4.5

Rating GetApp logo

4.7

Rating G2 logo

4.4

Rating G2 logo

4.7

Rating Capterra logo

4.7

Rating Capterra logo

4.7

Rating GetApp logo

4.7

Rating GetApp logo

4.7

Rating G2 logo

4.4

Rating G2 logo

Everything you need in a helpdesk,
now in Google Workspace

With Hiver, your team can collaborate on customer
support emails right from Gmail. No more missed emails.
No more asking around for status.

Google Workspace Logo

So, here’s how teams across
industries work better with Hiver

A new collaborative Gmail
your agents will love

Manage customer conversations at scale

Manage shared email accounts like [email protected] and [email protected] Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

  • Collaborate faster with colleagues
  • Track status of emails
  • Foster accountability
Learn more about Shared Inboxes
Hiver shared mailbox reviews

Analyse and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

  • Identify areas of improvement
  • Increase agent productivity
  • Measure customer satisfaction
Track key metrics
Hiver shared mailbox reviews

Automate repetitive tasks. Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.

  • Round-robin assignment
  • Rule-based automation
Goodbye mundane tasks
Hiver shared mailbox reviews

Live chat for real-time customer support

With the combination of email support and live chat straight inside Gmail, your team will be delighting customers with contextual, lightning fast responses.

  • Faster escalations
  • Chat collision alerts
  • Better resolution times
Start talking to website visitors
Hiver shared mailbox reviews

The most secure
customer service solution

SOC 2 Type II Compliant
ISO 27001 Certified

At Hiver, we prioritize our customers’ data privacy. We’ve built processes, technologies, and policies that ensure we deliver on our data security promise. More than 8,000 teams trust us to keep their customer data safe.

Join the 8000+ teams that are using Hiver to deliver a great customer experience

* 7-day free trial | No credit card required
CTA image