"It’s easier to make a mistake when your helpdesk is complicated"

Hiver keeps things simple by bringing all the features of a traditional helpdesk solution right inside Gmail.

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Supported Browsers : Chrome

James McNeil

President, Daybreak Metro

We tried Zendesk, Salesforce, and pretty much everything that’s out there. They were all unfamiliar and complicated. Going through the training and understanding how the system works was exhausting. Emails would sometimes disappear because we didn't understand the complexities of the system. It’s easier to make a mistake when the helpdesk is complicated. We arrived at Hiver and felt like this is exactly what we were looking for all these years.

Hiver front manage inboxes image

Everything you need
in a helpdesk, now in Gmail

Here’s why Hiver is a better and faster choice than
traditional helpdesks

Powered by world’s
best search engine

Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.

Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to be able to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.

James McNeil

President & CEO at Daybreak Metro

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mindshift in the way the team approached and used email.

Virginia Trowbridge

Pulse Manager, Reali

Ridiculously easy
to use

Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.

Have real human conversations
with customers

Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.

I thought about Zendesk but decided against it. I’ve interacted with the support teams of companies that use Zendesk and the emails they send don’t have a pleasant look. Also, I’d get a confirmation email every time I raised a request and every time a request was resolved. Too many unnecessary emails!

Bartek Marczak

Operations Associate, BNI Alberta

The most secure
customer service solution

Security by Google

We do not store your emails

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

ISO 27001 Certified

Trusted by over 1500 companies

Why Oxford Business Group
ditched their helpdesk

The research firm ditched a helpdesk and ended up increasing average ticket resolution time by 50%. Not only that, now they have a 100% SLA completion rate. Find out how they got here.

Read more

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

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