Using a separate helpdesk wasn't appealing. We wanted a platform that works inside Gmail.

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Brennan Hicks

People Operations Project Manager at Clutter

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Helpdesks are passe. Hiver keeps things simple by bringing all the
features of a traditional helpdesk solution right inside Gmail.

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*No credit card required

Helpdesk Hero
Brennan Hicks

People Operations Project Manager at Clutter

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Hiver is a better and more affordable choice
than traditional helpdesks

ROI positive in 3 months

If your organization uses Google Workspace, consider using Hiver over a more complex software like Zendesk, which requires you to learn a new interface. Hiver is the best decision we ever made. It turned ROI positive for us within the first three months.

George M
George M
Managing Partner, FutureBooks

Ridiculously easy to use

Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.

Luke Thompson
Luke Thompson
Co-owner,Visiting Angels

Human conversations

Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.

Scott Gellatly
Scott Gellatly
General Manager, itGenius

Fast, famililar, and intuitive Gmail UI

Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.

George M
Jarrett Lau
CEO,Green Ocean Property Management
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Hiver vs Other Helpdesks

4.7

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4.6

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4.7

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4.5

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4.7

RatingG2 logo

4.7

RatingG2 logo

4.7

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4.6

RatingCapterra logo

4.7

RatingGetApp logo

4.5

RatingGetApp logo

4.7

RatingG2 logo

4.7

RatingG2 logo

4.7

RatingCapterra logo

4.6

RatingCapterra logo

4.7

RatingGetApp logo

4.5

RatingGetApp logo

4.7

RatingG2 logo

4.7

RatingG2 logo

4.7

RatingCapterra logo

4.5

RatingCapterra logo

4.7

RatingGetApp logo

4.5

RatingGetApp logo

4.7

RatingG2 logo

4.7

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Everything you need in a helpdesk,
now in Google Workspace

Bring all communication channels, inside Gmail

  • icon Manage email, live chat, and voice channel support from Gmail's left panel.
  • icon Build internal and external knowledge bases to drive self-service and deflect queries.
Learn More

Work together as a team.

  • icon Collaborate on business queries with anyone across your organization.
  • icon Simply @mention your colleague and write them a note, which sits right next to the email thread.
Collaborate seamlessly

Focus on what matters. Leave the rest to us.

  • icon Automate repetitive tasks with conditional rules. Help your team save time and effort.
  • icon For instance, all queries on product bugs can be auto-assigned to a technical expert.
Automate repetitive tasks

Track. Analyze. Improve.

  • icon Improve team performance by analyzing in-depth reports and key metrics.
  • icon Identify bottlenecks in processes that need fixing. Spot high performers and ones who need coaching.
Get actionable insights

Bring all your work into Gmail.

  • icon Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more.
  • icon Turn Gmail into one holistic platform to manage tasks, projects, and multiple customer support channels.
Integrate with your apps

10,000+ teams worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM
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Here’s how teams across
industries work better with Hiver

Powerful and Affordable Helpdesk inside Gmail

* 7-day free trial | No credit card required
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