Powerful customer support tool right inside Gmail

Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Hiver is a better and faster choice
than traditional helpdesks

Ridiculously easy to use
- Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.
Human conversations
- Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.
Fast, famililar, and intuitive Gmail UI
- Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.

Unlike most solutions that require a separate log-in, Hiver's Gmail integration ensured minimal workflow changes.

Virginia Trowbridge

Pulse Manager,
Reali

When we were using Zendesk, we had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers.

Scott Gellatly

General Manager,
itGenius

Freshdesk’s ticketing system was a pain point. With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity in our team.

Jarrett Lau

CEO,
Green Ocean Property Management

Ridiculously easy to use

Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.

Unlike most solutions that require a separate log-in, Hiver's Gmail integration ensured minimal workflow changes.

Virginia Trowbridge

Pulse Manager,
Reali

Human conversations

Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.

When we were using Zendesk, we had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers.

Scott Gellatly

General Manager,
itGenius

Fast, famililar, and intuitive Gmail UI

Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.

Freshdesk’s ticketing system was a pain point. With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity in our team.

Jarrett Lau

CEO,
Green Ocean Property Management

So, here’s how teams across
industries work better with Hiver

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager, Flexport

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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.

Brennan Hicks People Operations Project Manager at Clutter

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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.

Christian Sibayan Manager - Field Operations & Systems, Oxford Business Group

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A new collaborative Gmail
your agents will love

Shared Inbox Management
Reporting
Automated Workflows
Live Chat New

Manage customer conversations at scale

Manage shared email accounts like [email protected] and [email protected] Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

Collaborate faster with colleagues
Track status of emails
Foster accountability

Learn more about Shared Inboxes

Analyse and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

Identify areas of improvement
Increase agent productivity
Measure customer satisfaction

Track key metrics

Automate repetitive tasks. Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.

Round-robin assignment
Rule-based automation

Goodbye mundane tasks

Live chat for real-time customer support

With the combination of email support and live chat straight inside Gmail, your team will be delighting customers with contextual, lightning fast responses.