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Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

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Automate repetitive tasks

Boost your team’s productivity

Support teams are often faced with repetitive tasks — email assignment or tagging, all of which can be easily automated. Create smart rules with Hiver to automate workflows and enable your team to focus on delighting customers.

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Enable automated, conditional assignments

Ensure quicker email responses with automated and efficient email assignments
Specify conditions based on which emails can be assigned to a specific team member
For example, emails containing the word ‘Payment’ in the subject line / mail body will be assigned to finance specialists

Reduce inbox clutter by automatically closing unimportant emails

Automatically change the status of junk emails to ‘Closed’ if they meet certain conditions
Automatically mark all auto-generated emails closed

Manage team workload efficiently with round-robin assignment

Enable round-robin email assignment for all active team members
Ensure dedicated owners for all emails and equal workload distribution
Team members can update their availability using simple toggle controls

Automatically organize emails with Tags

Tags help you organize emails in your shared inboxes by categories
With Hiver, you can automate the email tagging process by defining certain conditions

For example, every email from ‘[email protected]’ can be tagged as 'Priority'
Help your teams easily identify and prioritize emails that need their attention

More Hiver
features you’ll love

Round Robin Assignment

Automatically assign emails to your team in a Round-Robin manner for better workload distribution.

Explore Round Robin Assignment

Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Explore Harvey - The AI Bot

Find out more

Maximise customer delight with the wide range of features offered by Hiver

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Our customers love us
for good reason

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager, Flexport
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.

Brennan Hicks People Operations Project Manager, Clutter
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.

Christian Sibayan Manager - Field Operations & Systems, Oxford Business Group
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