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From mundane to memorable:
Automate for better support

Free up your team’s bandwidth to focus on high-value conversations by automating the mundane. Deliver delightful support without causing team fatigue.

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Join 10,000+ teams which leverage automation workflows to boost team
productivity with Hiver

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Focus on what matters. Ensure faster resolutions.

Enable automated, conditional assignments

Ensure quicker email responses with automated and efficient email assignments
Specify conditions based on which emails can be assigned to a specific team member
For example, emails containing the word ‘Payment’ in the subject line / mail body will be assigned to finance specialists

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Enable skill-based auto-assignment of tasks New

Automatically assign conversations to team members based on their skill-set
For example, emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team

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Follow up on emails the smart way New

Speed up email resolutions - send reminder emails automatically if the recipient does not respond within a defined duration
Don’t let conversations go unattended - automatically change the assignee if a conversation has been open for a while
Assign incoming emails among specific team members based on the email arrival time
Automate removal of tags and addition of notes to conversations by defining necessary triggers and filters

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Reduce inbox clutter by automatically closing unimportant emails

Automatically change the status of junk emails to ‘Closed’ if they meet certain conditions
Automatically mark all auto-generated emails as ‘closed’.
For example, you can auto-close all emails that contain the phrase “do not reply” in the subject line.

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Manage team workload efficiently with round-robin assignment

Automatically distribute new conversations evenly among active team members
Ensure prompt responses by evenly distributing workload
Define an ‘Assignment Limit’ to prevent overloading your team members
Enable team members to update their availability using simple toggle controls

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Automatically organize emails with Tags

Tags help you organize conversations by categories
Automate the tagging process by defining specific conditions
For example, every email from ‘[email protected]’ can be tagged as 'Priority'
Help your teams easily identify and prioritize emails that need their attention

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More Hiver
features you’ll love

Round Robin Assignment

Make use of Hiver’s round-robin assignment to automatically distribute workload in an equal manner within your team.

Explore Round Robin Assignment

Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable responses such as ‘Thank you’.

Explore Harvey - The AI Bot

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Our customers love us
for good reason

Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.

Christina O'Connor

Manager, Finance

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FAQs

What is automation in email?

Automation in email refers to automating various email-related tasks, improving efficiency and productivity. Hiver offers this capability by automating workflows with rule-based smart automation and enabling collaborative team efforts for better customer service and internal communication.

How do I plan an email automation?

To plan email automation, start by identifying repetitive email tasks, segmenting your tasks, and setting clear goals. Hiver enhances this process with its top-notch automation features, allowing for efficient workload management and productivity improvements by automating these tasks directly within your email platform.

What is email automation software?

Email automation software enables businesses to automate repetitive email tasks, improving productivity and workload management. Hiver offers this with automated and conditional assignments, skill-based auto-assignment, auto-closing unimportant emails, and round-robin assignments.

Is there a way to automate emails?

Yes, automating emails is possible and can significantly improve productivity by managing repetitive tasks more efficiently. Hiver is capable of automating emails by offering seamless integration with email platforms, enabling users to automate workflows, assign tasks, and track progress within their inboxes.