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Support teams are often faced with repetitive tasks — email assignment or tagging, all of which can be easily automated. Create smart rules with Hiver to automate workflows and enable your team to focus on delighting customers.
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Automatically assign emails to your team in a Round-Robin manner for better workload distribution.
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.
Maximise customer delight with the wide range of features offered by Hiver
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Loved by 8000+ teams on Google Workspace
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
