Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

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Automate manual work
and drive efficiency

Take care of routine tasks - be it assigning emails or tagging messages - without manual effort. Create smart rules with Hiver that automate workflows and enable your team to focus on high-impact work.

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Trusted by over 2000 companies across the globe

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Enable automated, conditional assignments

Ensure quicker email responses with automated and efficient email assignments
Specify conditions based on which emails can be assigned to a specific team member
For example, emails containing the word ‘Payment’ in the subject line / mail body will be assigned to finance specialists

Enable skill-based auto-assignment of tasks New

Automatically assign conversations to team members based on their skill-set
For example, emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team

Follow up on emails the smart way New

Speed up email resolutions – Send reminder emails automatically if the recipient does not respond within a defined duration
Don’t let conversations go unattended - automatically change the assignee if a conversation has been open for a while
Assign incoming emails among specific team members based on the email arrival time
Automate removal of tags and addition of notes to conversations by defining necessary triggers and filters

Reduce inbox clutter by automatically closing unimportant emails

Automatically change the status of junk emails to ‘Closed’ if they meet certain conditions
Automatically mark all auto-generated emails as ‘closed’.
For example, you can auto-close all emails that contain the phrase “do not reply” in the subject line.

Manage team workload efficiently with round-robin assignment

Enable round-robin email assignment for all active team members
Ensure workload is distributed equally within your team
Enable team members to update their availability using simple toggle controls

Automatically organize emails with Tags

Tags help you organize conversations by categories
Automate the tagging process by defining specific conditions
For example, every email from ‘[email protected]’ can be tagged as 'Priority'
Help your teams easily identify and prioritize emails that need their attention

More Hiver
features you’ll love

Round Robin Assignment

Make use of Hiver’s round-robin assignment to automatically distribute workload in an equal manner within your team.

Explore Round Robin Assignment

Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable responses such as ‘Thank you’.

Explore Harvey - The AI Bot

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Our customers love us
for good reason

Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.