​ ​ ​ ​ ​ Help desk automation

Automate the mundane and repetitive

Get your team to focus on solving customers' problems, and not on trivial tasks.

Hiver does the heavy lifting for you, by automating the grunt work

Automatically assign tickets to the right agent

Specify conditions based on which Hiver will assign emails to a specific agent. For example, if the subject contains 'Payment', you can have the email assigned to your accounts guy automatically.

Distribute workload with round robin assignment

Round Robin, simply put, is rotation through a group. When you have four agents working from a shared inbox, Hiver assigns emails to them one after the other — the workload is distributed equally to every team member.

Close emails that do not need attention

Change the status of emails to 'closed' when they meet conditions you specify. For example, change an email status to 'Closed' when it contains the word 'unsubscribe', or archive an email when the subject line contains 'invoice'.

Categorize emails automatically

Automate Hiver to apply a tag to every email that meets a certain condition. For example, every email from david@thiscompany.com can be tagged with 'Priority'.

More Features

Help desk Analytics

Get insights into how your team's doing at managing emails

Explore Analytics

Email Delegation

Delegate emails to your team right from Gmail

Explore Email Delegation

Loved by G Suite customers across 30+ countries

Hiver shared mailbox reviews
Hiver shared inbox Vacasa case study


Vacasa handles support tickets
80% faster with Hiver

Hiver Shared Inbox Quote

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.

Hiver shared inbox customer Gregory Karelitz HubSpot